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Sugar Sell Advanced

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Radhika S.

Easy to create automated business processes with highly customizable reports data.

  • November 11, 2019
  • Review verified by G2

What do you like best about the product?
Overall I had a great experience with Sugar Sell. It is well suited for sales management, leads tracking and customer management. It is so simple to use and provides us the ability to customize as per company needs and provide very responsive customer support that allows our team to use the product efficiently. It has a simple user interface and very user-friendly also keeps our customers data and information secure in the cloud. Sugar Sell can easily create automated business processes with highly customizable reports data.
What do you dislike about the product?
Recently, We have run into some issues with Sugar Sell when we tried marketing automation service and duplicate emails were sent to the clients.
What problems is the product solving and how is that benefiting you?
Sugar Sell is currently being utilized by our sales department for tracking sales, leads, customer journey and managing our customer data. It gives us an overview of overall interaction with our customer and help us in building better relation with customer and growing our business.
Recommendations to others considering the product:
I would really recommend Sugar Sell as it is a powerful and flexible solution that helps in tracking sales and leads. It provides us the ability to customize the tool as per our needs.


    Nikita B.

Tracking everything in organization with Sugar Sell

  • November 11, 2019
  • Review verified by G2

What do you like best about the product?
Sugar Sell is the most advance CRM that helps us in tracking leads, manage sales account and send marketing emails to our customers. Sugar Sell can be easily customized as per our company's needs and can help us in achieving better results and grow our business. It helps us in maintaining customers' journeys and sales records. We can easily track all our interactions with our customers.
What do you dislike about the product?
Duplicate entries are a regular issue in Sugar Sell and its a little bit of task to merge duplicate entries and should be improved in the next version.
What problems is the product solving and how is that benefiting you?
Sugar Sell is an appropriate solution for mid-size business and helps us in tracking interaction with customers, tracking leads, manage sales account and marketing management. Sugar Sell is a cloud-based application and can be easily accessed from any location and any device. Sugar Sell can easily import data from other CRM's and can instantly process the data.
Recommendations to others considering the product:
Sugar Sell is a perfect solution when it comes to managing customers, sales data and marketing automation. I would really recommend Sugar Sell to mid-size company to try out sugar sell.


    Nivedita S.

Tracking sales and lead with SugarCRM

  • November 10, 2019
  • Review verified by G2

What do you like best about the product?
SugarCRM is the best solution for managing sales account and lead management. It is a very flexible and cost-effective tool and has helped us in managing clients ranging from 3 to 100 CRM users. It helps in covering whole customer life cycle and helps in improving our customer experience and tracking leads. It is a fully packed CRM that helps us to manage marketing automation, clients' journey and managing sales.
What do you dislike about the product?
Whenever a new version releases it contains a lot of bugs and issues that aren't fixed before releasing a new version. Due to these bugs there have been many issues with the functionality and have slowed down our work.
What problems is the product solving and how is that benefiting you?
SugarCRM is being used by the sales department in our organization to manage our customers, leads and sales accounts. It is a great tool to manage sales, tracking leads and its forecasting modules help in better management of goals. It even helps us in integrating our marketing system into the CRM and helps us in working closely with the sales team.


    Information Technology and Services

Easy to use and very customizable

  • November 08, 2019
  • Review verified by G2

What do you like best about the product?
Very easy to use. Perfect entry level CRM
What do you dislike about the product?
Outlook plugin is unreliable. Looks very outdated
What problems is the product solving and how is that benefiting you?
The main benefits I get from this software was the ability to keep my contacts all in one place. It was excellent in scheduling tasks, creating contacts and assigning tasks.
Recommendations to others considering the product:
Great CRM, but no Salesforce


    Sanyam G.

Great CRM solution for management of customers record and meetings.

  • November 07, 2019
  • Review verified by G2

What do you like best about the product?
Sugar CRM is the most demand-able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many more. It has the capacity to support Oracle also. In one-word sugar CRM is one of the best tools for marketing.
What do you dislike about the product?
One drawback which I have found in my experience is it has limited storage facility which sometimes create difficulties for me. Otherwise it plays excellent role in market.
What problems is the product solving and how is that benefiting you?
The best advantage is that Sugar CRM is very easy to use. It has some simple steps to work out. It has centralized storage. We can track the applications here. This tool also helps us in payment schedule of our employees. It can set proper time and date, so we don't have to use another program for time setting. This tool offers multi-currency support. It has a free trial version and less expensive than other software. We can also use it offline on our own server.
Recommendations to others considering the product:
This is an extremely customizable CRM that you can use for many different business solutions. I would recommend this software to others.


    Marketing and Advertising

Good easy CRM

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
its a pretty easy transition coming from a company that was previously using salesforce.
What do you dislike about the product?
I dont know if it was just our company but sugar constantly went down at certain times during the day.
What problems is the product solving and how is that benefiting you?
sugar is a good easy crm software to keep up with new and existing customers.
benefits are that sugar shows the dashboard and is customizable.


    Dairy

Helpful

  • November 02, 2019
  • Review provided by G2

What do you like best about the product?
It was very helpful in regards to our marketing strategy and widening that and giving accessibility to customers
What do you dislike about the product?
Not knowing about it sooner as it has been impactful
What problems is the product solving and how is that benefiting you?
We reach more customers


    Restaurants

A great CRM for the more pro user

  • October 30, 2019
  • Review verified by G2

What do you like best about the product?
I like Sugar because its so easy to use and has a lot of out of the box function, its so simple to set up and get going with
What do you dislike about the product?
I dont like how theirs not a lot customisation to the UI
What problems is the product solving and how is that benefiting you?
SugarSell helped me set up my leads and support cases


    Medical Devices

Sugar used for medical sales

  • October 25, 2019
  • Review verified by G2

What do you like best about the product?
Sugar, when used properly, does have the potential to create a lot of great data and link accounts/products in ways to truly help you analyze your territory. Its a fairly customizable platform that displays what you want where you want.
What do you dislike about the product?
The system does have its fair number of glitches. I oftentimes have trouble filtering my searches or have to reload the page when it freezes or isn't responding. Also compared to what I have seen on platforms such as sales force, this isn't a top-notch platform.
What problems is the product solving and how is that benefiting you?
We use sugar to input all of our sales data, contact information, create leads and opportunities, and then analyze the data to see where we are falling short in sales and where there is an opportunity for new sales. I see a benefit in having the option of linking profiles that are related through a health system, but also able to view each facility's data separately.


    Oil & Energy

Does the job, but there are better options out there.

  • October 25, 2019
  • Review provided by G2

What do you like best about the product?
Allows you to keep up to date with pipeline and to store large amounts of CRM across an enterprise level business.
What do you dislike about the product?
The UI is unfriendly and outdated. The data fields are confusing and it seems to take forever to do anything within the platform.
What problems is the product solving and how is that benefiting you?
Staying up to date with pipeline and coordinating for invoicing.
Recommendations to others considering the product:
Go for something with a more friendly and intuitive UI. There are better options out there.