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Most customizable and great for tracking sales process
What do you like best about the product?
SugarCRM is a great application for marketing emails that help us in trackinging our sales process more faster. This application is so easy to use just because of its user-friendly interface. We have been using the SugarCRM software for the sales and marketing purposess because it has the great ability to customization’s that allow us to make everything that we want to appear on any screen.SugarCRM has been around a long time and has become a mature CRM with all the basics you'd expect.
What do you dislike about the product?
SugarCRM is very limited in features which makes their competitors a better option and user interface is also slow that need to speed up the response time.
What problems is the product solving and how is that benefiting you?
Overall SugarCRM has worked pretty well for our organization and I would rate it higher because of it the most customizable software as compared to others and it has great reporting module which helps us to use. SugarCRM makes it easy for the sales department to save information about customers and clients, and follow up with service cases.
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Easily Customizable CRM Solution
What do you like best about the product?
Sugar Sell has been a very helpful tool for our organization and has improved our business process. The tool is very flexible and advanced and is capable of handling all our customer data that is needed in our business. Tasks are very helpful and can be attached to almost anything in the tool and remind us of work that needs to be completed. Sugar Sell has very great capabilities and functionality is capable of capturing any data provided to its system.
What do you dislike about the product?
Syncing Sugar Sell data with other services can be a hassle as recently we tried syncing data between sugar sell and marketing automation software and consumed a lot of time.
What problems is the product solving and how is that benefiting you?
Sugar Sell is used in our organization as the main solution for managing sales and customers. Sugar Sell has a very great workflow process and it is very efficient and flexible in handling and processing customer's data. We can easily track opportunities and interaction with our customers and transform those opportunities into actual customers.
We use it for patient support programs
What do you like best about the product?
It is easy to use. Easy to train the users
What do you dislike about the product?
The reporting module and the dashboards customization
What problems is the product solving and how is that benefiting you?
the automated reminders are the best
An Extremely Customizable CRM
What do you like best about the product?
What I like best about SugarCRM is the fact that you can tailor it to your business. My company has many different types of verticals and many different personas, being able to capture information for each of them is important to us. Being able to have multiple tabs for each person with custom fields is the best!
What do you dislike about the product?
What I dislike most is their lack of through documentation, a lot of my learning of the software was trial and error. I also feel like their reporting module is still weak and automation for Professionals does not exist.
What problems is the product solving and how is that benefiting you?
I am trying to be able to retain the sales history for prospects and customers in a way that is easy to review and digest. Sugar allows me to capture all of that data and organizes it well. The benefits of having all of this data in one platform has been useful for our other departments.
SugarCRM good but not great yet
What do you like best about the product?
The mobile app is the highlight of SugarCRM. The contact and account search for a large database works great. The ability for easy adding of a customer and information on mobile or desktop is powerful.
What do you dislike about the product?
The CRM has been built to open and they need to focus on making the common actions easier to do. The dashboard is limited, needs a better reporting dashboard. Email campaigns and templates have not been updated in years. Need a default follow-up with a custom button and maps built into the mobile app and reports.
What problems is the product solving and how is that benefiting you?
Managing our direct customer and customer influencer in one large database. Having a single database to do all sales and marketing activities helps us stay focused on what areas bring us the most value.
SMB First CRM - Sugar Did the Trick
What do you like best about the product?
Sugar Sell was easy to imple.ment and fairly intuitive to use. Our CRM inexperienced team took to Sugar Sell very quickly.
What do you dislike about the product?
It's a CRM, so in order to be effective, requires that you use it. As with all CRMs, the challenge is getting team members to update. Sugar is not automatic, so does require effort on the part of the user.
What problems is the product solving and how is that benefiting you?
We use Sugar Sell to track opportunities and leads. It helps us focus on the right opportunities and lead so our team is being as effective as possible.
Recommendations to others considering the product:
Great option for SMB. Can't speak to larger orgs, but 200 employee, $75 org is a great fit.
la mejor solucion como fuerte de ventas
What do you like best about the product?
me gusta que es una herramienta que nos ayuda a resolver los problemas del día a día y hace que nuestro tiempo de trabajo rinda mas y sea mas eficiente, puedes manejar lo como oportunidades de venta hasta tu agenda puedes consultar llamadas, citas poner notas en mi casa de visitas a obras o clientes y querer tener un antecedente fotográfico se puede hacer también, mejora la organización interna de trabajo y hace eficiente la asignas-ion de responsabilidades.
What do you dislike about the product?
es un poco confuso realizar informes muy elaborados como de matriz, en el caso de querer arrojar un informe por ejemplo de una campaña desde la prospección clientes potenciales a cuantos se convirtieron por contacto y las oportunidades generadas, en informes sencillos de lista es mas fácil ya que solo ahí solo se arrojan listas
What problems is the product solving and how is that benefiting you?
control de los contactos de los proyectos, no hay manera que se olvide que se realizo una llamada. eficiencia en el trabajo interno ya que por la asignación de tareas es visible la responsabilidad de los usuarios, te olvidas e las bases de datos en excel y el querer actualizarla al mismo tiempo varias personas, el poder hacer informes que se arrojan con un solo clic para nuestros reportes mensuales de ventas, y el midiendo el embudo de ventas de mes con mes y por usuario, el control de las campañas que se realizan en la empresa.
Recommendations to others considering the product:
analizar bien las necesidades que tiene la empresa para poder transmitirla al crm
System is user friendly
What do you like best about the product?
the multiple fields you can use and manipulate
What do you dislike about the product?
The cost of the system can be pricey but we are
What problems is the product solving and how is that benefiting you?
It has helped track data for our company for over 5 years
Sr. Project Manager
What do you like best about the product?
I like the flexibility and ease of being able to stand up the out of the box sales tools.
What do you dislike about the product?
The naming convention and some of the functionality of the subpanels.
What problems is the product solving and how is that benefiting you?
The entire client experience
Sugar Sell helped me increase sales through effective communication with my clients
What do you like best about the product?
I love the very bodies of sugar and how many acts I can take in it. It also functions for several departments; accounting, marketing, administration, customer events, client services, office manager, etc
What do you dislike about the product?
The software uses a lot of memory when producing reports and speeds the down the system and even sometimes crashes the program
What problems is the product solving and how is that benefiting you?
In terms of usability and efficiency, SugarCRM is ideally suited to our company. It has a customer-friendly mobile app that gives us maximum versatility on the desk or in the field
Recommendations to others considering the product:
I will really suggest selling sugar because it's a powerful and efficient tool that helps identify purchases and leads. This helps us to configure the tool according to our needs
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