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Flexible platform for complicated requirements
What do you like best about the product?
Easy to customise with the right delivery team - there is nothing that Sugar cannot do.
What do you dislike about the product?
Becoming bloated with unnecessary functionality and pricing creeping up, plus restrictions on what is allowed in the Cloud means we may have to consider going to On-Prem. Upgrade safe code is not being preserved with Cloud upgrades in Quotes module.
What problems is the product solving and how is that benefiting you?
Single source of truth for customer data across complicated system of applications. Reduction of multiple data entry points, reduction in administrative work.
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Not My Favorite CRM
What do you like best about the product?
Outlook integration is useful and easy to use.
What do you dislike about the product?
When moving down from accounts to contacts and then back again, it takes you to the full account search page, rather than back to the account you had accessed. VERY annoying, and it does this with any drill down function.
What problems is the product solving and how is that benefiting you?
Keeping track of client interactions; when used correctly, one can see all co-workers interactions with clients.
Recommendations to others considering the product:
See notes above
Flexible, customizable solution
What do you like best about the product?
It is a highly flexible solution that can be customized for many different needs and use cases.
What do you dislike about the product?
The user experience is a bit bland and could use a face lift.
What problems is the product solving and how is that benefiting you?
Tracking cases to ensure follow up and complete resolution.
Open source and easy to use, good ability to customize the reporting.
What do you like best about the product?
SugarCRM is the best among the customer relationship management (CRM). SugarCRM is presently exclusive programming utilized by organizations all things considered. Advertisers and client experience experts likewise use SugarCRM. It helps to take the company growth to the next level. It deals with sales force automation, marketing campaigns, customer support, Social CRM, and reporting.
What do you dislike about the product?
For making customization one should know coding. Auto-log option for incoming and outgoing calls are not available. The training provided for updations and software is not comprehensive. Technical support is expensive. It does not support all free versions.
What problems is the product solving and how is that benefiting you?
SugarCRM has the mobile app through which data and information can be gathered and store it at our fingertips. It is not so expensive to use and has a user-friendly interface so that it can be used by everyone quickly after giving a small training. There can be used by small ans mid-sized companies.
Recommendations to others considering the product:
It is very easy to use and has intuitive user interface. I would like to recommend this software because it has many benefits like it has free trial and good ability to customize the reporting.
The most dynamic tool to monitor and analyse complete sales and CRM activities.
What do you like best about the product?
Sugar Sell offers a cloud-based client relationship management solution for little and midsized businesses. Its interface includes CRM tools like sales and promoting automation, client support and a facilitate table, product configuration and news and client analytics. Sugar Sell can offer multichannel support and also permitting businesses to attach with their customers through email, live chat, phone and different social media platforms. It is very helpful software for business purpose because it facilitate to maintain references with our shoppers and also helps to make the nice client relations. This can be an excellent system which can simply manage your business using one program. It helps us to stay on track of advertising, support, and also sales.
What do you dislike about the product?
The one drawback about this tool is that it has several options and it is very difficult to live and manage the sales performance of the corporate. Sugar Sell produces a great deal of issues but it's integration with the other tools are almost null and so it does not offers to simply link our customers’ accounts. Also I do not like its options because of it works is very slow and take a great deal of your time for looking out capabilities. This software doesn't allow us to import contacts from the social media sites however to designed our client’s details through the built-in mail feature. The client support isn't smart because the response could be a bit slow.
What problems is the product solving and how is that benefiting you?
Sugar Sell could be a nice platform which can offers an excellent service to a much better relationship with customers and potential shoppers. This can be smart information of your pool of candidates. We can easily transfer reports that we can use throughout presentation with our shopper. It is very simple to use and user friendly software application. Sugar Sell is recognized as a superb cloud-based tool that enables to manage client relationships for sales, promoting and client service.
Perfect tool for keeping track of client data, deal tracking, etc.
What do you like best about the product?
SugarCRM is one of the best software as it helps to increase sales faster. It allows small and big companies to track their data like sales, invoices, bills in a much better way. This tool is very easy to use and have an excellent interface. This software always provides the best customer relationships. The interface is responsive and designed very well. It has an excellent database system which can also be copied to other servers. It is very easy to use because of its simple design and easy to use interface. It provides security of data information and I can handle different campaigns.
What do you dislike about the product?
SugarCRM provides good services with excellent user-friendly and responsive interface. The main issue faced is time consumption for the setup.
What problems is the product solving and how is that benefiting you?
With the help of SugarCRM, we can increase our sales faster worldwide. With the help of these, we can record data online like sales, invoices and many others. Overall it is a good experience at a lower price. It helps me to record data more accessible. The best thing about this software is that it always provide the best customer relationships marketing software.
Recommendations to others considering the product:
With the help of SugarCRM, we can increase our sales faster worldwide. With the help of these, we can record data online like sales, invoices and many others.
Best customer management solution that fits for our small business needs.
What do you like best about the product?
Sugar CRM has a lot of befits however I will draw your attention for best features which I realized as I have been using it since a long time. It help in manage marketing automation. It give you option to keep track all of our interactions with our clients. Our company marketing team has been using this tool to keep records and increase sales opportunities. It has a great navigation feature. It is easy to customize as per requirement. I found SugarCRM very easy to use and when I didn't know how to do something, I could always go online and find the answer quickly.
What do you dislike about the product?
I did not find any drawback in this application however the reporting capability is an area where I would like to see improvement.
What problems is the product solving and how is that benefiting you?
In my company, I have been using it since a long time and found many best features. The application is Cloud based so it's easy to access the application from anywhere which is very convenient for users. Applications have several plugins which I find useful which allows you to archive email communications. It's easy to implement and no challenges encountered since implementation. One of the greatest advantages of using SugarCRM is that it helps us monitor marketing and sales.
Recommendations to others considering the product:
We are able to improve our marketing and have been able to close more deals using SugarCRM. I would recommend this software to others.w
Best business market smarter software.
What do you like best about the product?
SugarCRM is one of the best software in marketing platform. It helps to grow your business faster. I am using this tool from last two and half years. It always provides best customer relationships in market. It helps me to track all the customers records as well as profit and loss of my organization. Also it show me the contact list of customers, their order dates and everything. It has an excellent ability in customization. So now many business organizations are using SugarCRM. This tool is very useful for call Center automation. I really like this software very much.
What do you dislike about the product?
Here one thing that I dislike is it has not able to update a large number of reports in a small time duration. Otherwise it's really good.
What problems is the product solving and how is that benefiting you?
The important thing in SugarCRM is it is very easy and simple to use or access. The support team is very responsive here which helps the user a lot. It manages the sales automation, marketing management and payment schedule very smoothly. It supports widow, Linux and Oracle also which is giving a great support to our organization. The process of reporting by SugarCRM is very simple though everyone can easily understand this. We can maintain our payment work by using this software. I really want to thanks SugarCRM because without it I cannot be able to complete customization.
Recommendations to others considering the product:
The best thing about this software is that it always provide the best customer relationships marketing software. Overall my experience with this CRM is great.
“Excellent interface and user experience.”
What do you like best about the product?
SugarCRM is one of the best software in marketing platform. It helps to grow your business faster. I am using this tool from last two and half years. It always provides best customer relationships in market. It helps me to track all the customers records as well as profit and loss of my organization. Also it show me the contact list of customers, their order dates and everything. It has an excellent ability in customization. So now many business organizations are using SugarCRM. This tool is very useful for call Center automation. I really like this software very much.
What do you dislike about the product?
Here one thing that I dislike is it has not able to update a large number of reports in a small time duration. Otherwise it's really good.
What problems is the product solving and how is that benefiting you?
The important thing in SugarCRM is it is very easy and simple to use or access. The support team is very responsive here which helps the user a lot. It manages the sales automation, marketing management and payment schedule very smoothly. It supports widow, Linux and Oracle also which is giving a great support to our organization. The process of reporting by SugarCRM is very simple though everyone can easily understand this. We can maintain our payment work by using this software. I really want to thanks SugarCRM because without it I cannot be able to complete customization.
Recommendations to others considering the product:
SugarCRM is the best CRM solution we have came across. It is great for custom enterprise solution. Highly customizable and intuitive for users.
We really enjoy Sugar because of its ability to customize to tailor our needs.
What do you like best about the product?
SugarCRM is the most demand able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many more. It has the capacity to support Oracle also. In one-word SugarCRM is one of the best tools for marketing.
What do you dislike about the product?
One drawback which I have found in my experience is it has limited storage facility which sometimes create difficulties for me. Otherwise it plays excellent role in market.
What problems is the product solving and how is that benefiting you?
The best advantage is that Sugar CRM is very easy to use. It has some simple steps to work out. It has centralized storage. We can track the applications here. This tool also helps us in payment schedule of our employees. It can set proper time and date, so we don't have to use another program for time setting. This tool offers multi-currency support. It has a free trial version and less expensive than other software. We can also use it offline on our own server.
Recommendations to others considering the product:
Overall, Sugar continues to be a low cost alternative to Salesforce's cloud ecosystem. It is very easy to use and configured.
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