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Great CRM option for casual and power users alike.
What do you like best about the product?
Out-of-the-box customization options. Freely modify existing modules by adding fields, or start from scratch and create new modules to suit your needs. Custom relationships, roles, nearly anything can be managed from the frontend UI without third-party development for all the little stuff.
What do you dislike about the product?
Cloud-based systems are great, and the standard for many use cases, but here we lose direct DB access and have to make certain compromises to accomplish certain tasks. Nothing insurmountable, though.
What problems is the product solving and how is that benefiting you?
Customer journey, understanding touchpoints for both the customers and our team. Understanding marketing sources, helping to allocate resources better. New reporting metrics.
Recommendations to others considering the product:
It's a solid choice for self-sufficient users that want immediate access and control to their instance.
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A flexible CRM solution suitable for all types of business
What do you like best about the product?
One of the things I love most about Sugar is its native integration with marketing platforms and its enormous contribution to salespeople's communication with prospects. I like that it is so customizable and so easy to use. Customer data management is another strength of this CRM tool; it helps with lead generation and retention efforts. Sugar's support team is one of the best; they are attentive, responsive, and ready to resolve any contingency.
What do you dislike about the product?
So far, I have had nothing to complain about; Sugar has lived up to all my requirements; hopefully, it will continue to do so. Great job!
What problems is the product solving and how is that benefiting you?
With Sugar, we have been able to organize better and be more effective in sales and customer success; on the other hand, an abysmal pro has been the interaction with potential customers; Sugar has made it so easy and within reach that we have been able to make many more sales and create good business relationships at the same time. The native integration with our marketing tool has helped us have a complete overview of our business, track leads better, and expand our brand reach.
Recommendations to others considering the product:
It is a suitable tool for any organization; it improves interaction with customers, the collection of contact data, and the accompaniment of customers until the end of the sales process are strong points to highlight; on the other hand, it integrates natively with marketing tools. I would recommend it.
Great CRM tool for day to day tracking
What do you like best about the product?
The setup is easy, and the tool has helped organize information well. Integration with third-party tools is simple. I've integrated it with my emails, and the updates are timely.
What do you dislike about the product?
Duplicate leads become an issue, and there needs to be a way to group them.
The UX is also quite complicated- a simpler one would be better to navigate
The UX is also quite complicated- a simpler one would be better to navigate
What problems is the product solving and how is that benefiting you?
Automating business processes, especially pre-sales and sales, tracking tasks, and project management. Has helped to manage and be on top of milestones
Easy to use, highly customizable CRM
What do you like best about the product?
Ease of usability and customization options
What do you dislike about the product?
It is a great software so far, don't see anything specific I don't like
What problems is the product solving and how is that benefiting you?
Business-specific dashboards
Lead tracking
Lead tracking
A basic but uninspiring CRM
What do you like best about the product?
The email queues we use to manage corporate accounts are useful and the software integrates well with SSO.
What do you dislike about the product?
The options for customization are limited and the user interface is quite plain and uninspiring.
What problems is the product solving and how is that benefiting you?
We use it to manage corporate accounts and respond to constituents who write to our office.
Boosting Our Customer Satisfaction by Implementing a Fully Automated Economic Cycle
What do you like best about the product?
You may utilize the Sugar Portal to resolve any Sugar CRM issues. The customer service is fantastic and really fast. We also work with an IT-Service-Provider who is in charge of our larger and more complex adaptations. The first transition from Pro to Sell was swift and tidy, and that could be modified with minimal effort such that it would not look odd to the end customer.
What do you dislike about the product?
More graph choices for reports and graphical sources on dashboards are desired. For example, to enable comprehensive data source, pivot, and choices accessible in the Robust reporting alternatives on Dashboards, and also delve into the information.
What problems is the product solving and how is that benefiting you?
By streamlining new account procedures and user administration functions, we were able to become more productive, automated, and competent in gathering vital information and user data in order to provide a high-resolution customer experience. The BPM is extremely adaptable, allowing us to establish any mix of process automation, which has proved critical in allowing us to undertake so many time-saving improvements to how employees function.
Sugar Sell review
What do you like best about the product?
Sugar sell offers many advanced features such as email marketing, analytics, easy to use, integration with many popular third party applications that enables access to a variety of markets worldwide that can be traded with the assistance of expert advisors.
What do you dislike about the product?
It is very difficult to navigate. Customer service is below expectations. It is also unable to track any recent activities on the CRM. The email module is also crappy.
What problems is the product solving and how is that benefiting you?
We are currently using Sugar Sell as a CRM for solving vendor's queries. We also use it to relay the queries to the concerned team for quick and timely resolution.
Recommendations to others considering the product:
Sugar Sell (Sugar CRM) is not the best CRM in the market. But it is lightweight and checks most of the requirements.
Continual Improvement
What do you like best about the product?
It is easy to work with and it is continually improved from my standpoint
What do you dislike about the product?
Customizations can be a little pricey and difficult
What problems is the product solving and how is that benefiting you?
Assisting our sales teams with tracking sales opportunities and trends
Frustrating and complicated
What do you like best about the product?
Nothing honestly. I've used 8 different CRM platforms (from what I can remember maybe more) and sugar is the worst that I've used. It's unnecessarily complicated, adds too many steps to do something simple, and other CRM platforms combine several different features into one.
What do you dislike about the product?
I don't even know where to start. EVERYTHING. As stated in the response above, I've used several CRM platforms in my career and there is nothing special about sugar. Other systems other systems on the market, combine several features into one so all you need is just that system. Sugar doesn't have those features, it's confusing, it takes you 30 minutes to do something where in another platform it will take you 5-10 minutes.
What problems is the product solving and how is that benefiting you?
Nothing. It does get the job done but I've had more success with other systems. It does do the job though. So if you are using Sugar and you aren't thinking of switching it's fine to still use them. But I have had better luck with other systems.
Easy to use, comprehensive software
What do you like best about the product?
Ease of using, easy to customise dashboards
What do you dislike about the product?
Nothing as such, the software is perfect
What problems is the product solving and how is that benefiting you?
Lead tracking, keeping track on exact numbers of MQLs, ISQLs, and SALs.
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