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Great out the box CRM, super configurable, fantastic support
What do you like best about the product?
Sugar Sell has great out of the box features but really comes into its own and stands out from competitors when it's customised to support individual processes and business needs.
What do you dislike about the product?
To maximise the potential of the system, it is useful to have an in-house developer but luckily Sugar have a team of developers who can support clients who don't have the internal skills set required.
What problems is the product solving and how is that benefiting you?
Through the use of Sugar Sell dashboards and reports we have been able to solve the problem of being able to report on the entire business from lead generation to revenue realisation and customer retention and can easily identify cross sell opportunities.
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Sweet CRM
What do you like best about the product?
Sugar CRM has excellent features for sales pipeline, leads, and opportunity,...
What do you dislike about the product?
It has many features. if you don't create proper filters, then it will be difficult for newcomers in CRM
What problems is the product solving and how is that benefiting you?
It will give complete visibility of the sales operation and enablement collaboration to make the deals.
Excellent sales centric CRM that can be leveraged for Relationship Management workflows
What do you like best about the product?
Comprehensive Out of the box solutions that allow quick experiments and implementation across Information architecture, bpm workflows, activity management etc
What do you dislike about the product?
Some core modules like Line items in accounts cannot be hidden or customised without coding
What problems is the product solving and how is that benefiting you?
Helping us build the assisted workflows for our clients who need assistance from our human advisors. Starting from lead management to onboarding to transactions and advisory etc
Great product for our sales team
What do you like best about the product?
SugarCRM has been great in assisting our sales team to keep record of our prospects/ opportunities on the radar
What do you dislike about the product?
Can't thing of anything at the moment that I dislike about Sugar, has worked perfectly for the sales team
What problems is the product solving and how is that benefiting you?
The problem of having to subscribe to multiple tools for the sales team, we were able to bundle roughly 80-90% of the services our team uses into Sugar products
Easy to use and integrate. Easy to customize the UI
What do you like best about the product?
The ability to have proper project management and tracking of the clients journey is great.
What do you dislike about the product?
The user interface could be improved for some greater ease of use.
What problems is the product solving and how is that benefiting you?
Book keeping. The CRM allows us to track prospects and leads affectively.
Main User of the CRM
What do you like best about the product?
customization and ability to easily adjust modules
What do you dislike about the product?
I don't like User Interface and lack of training
What problems is the product solving and how is that benefiting you?
new leads information storage and reporting
Keeps things organized
What do you like best about the product?
Compared to other CRMs I've worked with, I feel sugar gave me the easiest time to Lee things organized at the account level. I like that so much more than at the contact level
What do you dislike about the product?
It would begin to run slowly if I had too many tabs open when I was working. Also it would consistently freeze when trying to run some reports. If you're not the most organized, the tasks can get a bit overwhelming.
What problems is the product solving and how is that benefiting you?
It helped me stay on task and prioritize my day by allowing me to filter for the results and accounts I needed to focus on. I like how it provided a separate area for key notes that didn't get lost in the jumble.
Great CRM Platform
What do you like best about the product?
I like that it is easy to manage and there are a lot of options to personalize the software.
What do you dislike about the product?
It is sometimes hard to get in touch with the Support team.
What problems is the product solving and how is that benefiting you?
Mostly with customer relationship management and creating reports for the sales team. It also helps a lot with creating cases for the support team.
Excellent First Time CRM for growing organisations and adding value every week.
What do you like best about the product?
We started with the basics of pipeline management and contact management. This was easy to implement and adoption was high. As we have been able to build on that platform, SugarSell has been there fore us allowing us to branch out into automation, data collection and BPM.
What do you dislike about the product?
The reporting could do with a little beefing up, or just made a little easier to build bespoke fields like ratios etc.
What problems is the product solving and how is that benefiting you?
Visibility into the pipeline, data sorting, automation and business process management have led to an ability to run the sales division much more smoothly. We are tracking a closed won opportunity rate of 65% in part thanks to SugarSell and the functionality we have built within its platform.
8 years of experience, from basic to full automation
What do you like best about the product?
We are a rapidly growing business that needed an intuitive IT platform to help us provide great customer service and mix technology with a human touch. The strong point of SugarCRM is a combination of the sugar platform, technology and professional solution-oriented developers. The willingness to understand our business nuances, and the ability to help us leverage SugarCRM technology to optimize customer relationships, has been invaluable. SugarCRM is very customizable enabling top-notch integration and synchronization between SAP B1, KOOMBA WMS, SugarCRM and SmartStore e-commerce.
What do you dislike about the product?
SugarCRM is continuously innovating. On the one hand, this fits in perfectly with our need for innovation and further professionalization of customer-oriented entrepreneurship. The counterpart is that critical building blocks in our (automation) architecture are allocated in a different license model. This is often a costly and time-consuming implementation process. For our development team and users.
What problems is the product solving and how is that benefiting you?
The challenge in every organization is processing data into information. The correct execution of interdependence actions and disclosure of information to various departments often forms the bottleneck in excellent customer service. SugarCRM helps us to better understand our customers by bringing cross lateral communication back to one platform. Administration is reduced to a single action and interdependence logical actions are automated. The latter, in particular, makes users embrace SugarCRM and view CRM as a valuable tool rather than an administrative burden.
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