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Good
What do you like best about the product?
It's aesthetically pleasing to view data
What do you dislike about the product?
Glitchy sometimes and it's hard to edit data
What problems is the product solving and how is that benefiting you?
Data is being displayed in a neat way
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Clean User Interface
What do you like best about the product?
its more user-friendly, easy to navigate. pull reports and do quick searches. I also am admin so adding and removing is quick and easy as well. Very much a needed program.
What do you dislike about the product?
Nothing. I find that it is much better than the old versions
What problems is the product solving and how is that benefiting you?
it keeps all of our clients in a database that is secure and backed up
All your business info at hand
What do you like best about the product?
This is a nifty system designed such that you are able to see all your sales or marketing related activities, share them with the team, track progress in client engagement and be able to extract reports periodically.
What do you dislike about the product?
Reports typically take long to load. Also, I have found the wheels spinning for extended periods of time when I try to search for an account or person. I wish it was easier to get to the information I need with fewer clicks.
What problems is the product solving and how is that benefiting you?
Sugar Sell is basically managing customer interactions and engagements, and helps to monitor progress made with leads. It is beneficial for documentation of all the salient data with reference to selling and marketing activities. I am very interested in its reporting capabilities.
The updates can be killer
What do you like best about the product?
It's pretty intuitive and easy to train people
What do you dislike about the product?
Updates come out that break the current flow we have set up
What problems is the product solving and how is that benefiting you?
We use it for a lot from lead capture to case managerment so it benefits all of that.
Great CRM software with a lot of ability to customize, UI could use a touch up
What do you like best about the product?
Allows customization and adding modules for outside applications, dashboards and reports allow us to see what is going on and see trends with our customers.
What do you dislike about the product?
The UI could be more customizable or better designed. In addition additional keyboard shortcuts being able to be programmed would be invaluable.
What problems is the product solving and how is that benefiting you?
This organizes our outbound sales, and allows us to better serve and contact those customers.
Colossal Functionality With Decreased Market Awareness
What do you like best about the product?
Sugar is incredibly customizable. Essentially, the world is your oyster, so if you have the focus and commitment to build from scratch, this will let you.
What do you dislike about the product?
Sugar is not as well-known of a CRM as other options, so things like integrations become more burdensome when additional services that need to be integrated are limited to those who know Sugar and have worked with them before.
What problems is the product solving and how is that benefiting you?
Sugar Sell is providing an area for us to capture both a database of our current clients as well as structure our lead management and sales funnel. This allows for both side of our sales organization to operate in the same system and have visibility.
increases productivity
What do you like best about the product?
there are so many things i love about this system - tracking tasks, contacts, phone calls.
What do you dislike about the product?
Having 2 windows open while making phone calls can cause duplicate records.
What problems is the product solving and how is that benefiting you?
Data! It stores all relevant information needed and is easy to pull reports to track with filters
Flexible product that could use more 3rd party apps
What do you like best about the product?
I like how flexible and customizable the platform is. It really allows you to customize it so meet your organization's needs with little-to-no programming knowledge. The Studio functionality as well as the Process Definitions allow admins to built staight forward automations to help minimize tedious administration.
What do you dislike about the product?
The biggest problem with Sugar is that there are few integrations and 3rd party apps available. If you're using it as a CRM, you want to be able to plug that customer data into multiple platforms. While different applications recognize other platforms like Salesforce, it's rate that Sugar will be one of the native integrations. Even Zapier doesn't work perfectly as it can be very difficult to look up and edit records in Sugar through integrations.
What problems is the product solving and how is that benefiting you?
It's automating many of our internal business tasks, saving a great deal fo staff time and input. It's also allowing us to identify and manage the specific data required for our needs.
Solid CRM application with enterprise level capabilities.
What do you like best about the product?
Action buttons, the ability to customize the application's look and feel based on usage patterns. Filtering, layout changes.
What do you dislike about the product?
Paging and the way that large lists are loaded. I would love to see the ability to customize and define the number of records to load for each category.
What problems is the product solving and how is that benefiting you?
They're our primary source of email campaigns and information storage for our customer relationship information.
Co Driver Review
What do you like best about the product?
I like being able to set reminder for myself when I have to follow something up with a customer. This way , when I go back to see the customer next time everything is up to date.
What do you dislike about the product?
Annual leave is time-consuming to enter into the system.
When I have interruptions to my schedule, I find the system is clunky when I want these changes reflected in Co-driver.
When I have interruptions to my schedule, I find the system is clunky when I want these changes reflected in Co-driver.
What problems is the product solving and how is that benefiting you?
Co-Driver is helping me remember all the quotes, leads and orders I have outstanding. This makes my role more professional and organised, reulting in better customer service.
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