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FINALLY! Reliable backup solution
What do you like best about the product?
Been using it for years and it has been totally reliable. I can trust my customers (and my own backups) in their hands.
What do you dislike about the product?
I think a lot of the errors could be self-fixed with the software instead of not completing backups and offering links to possible solutions.
What problems is the product solving and how is that benefiting you?
Nightly imaging and file backups with encryption
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Good experience. Reliable and simple to use
What do you like best about the product?
The thing we appreciate the most is the simple pricing and reliable backups. We also appreciate the ability to utilize our own object storage.
What do you dislike about the product?
the support has gone downhill, probably because it cannot keep up with demand as they hav grown
What problems is the product solving and how is that benefiting you?
Reliable backup and recovery options for over 50 clientele.
Good start and room for improvement
What do you like best about the product?
Documentation is relatively helpful and support is good.
What do you dislike about the product?
Some documentation that was out of date and not clear as product names have been changing
What problems is the product solving and how is that benefiting you?
Backups and computer remote management
Super easy while being very powerful
What do you like best about the product?
MSP360 is very easy to set up and the user forum is very helpful.
I only had one question and that did not take very long to answer.
I only had one question and that did not take very long to answer.
What do you dislike about the product?
What's to dislike? Nothing. Everything I wanted to accomplish is in this application.
What problems is the product solving and how is that benefiting you?
I use MSP360 to back up all my user's computers to a bucket on Wasabi.
An excellent product
What do you like best about the product?
Excellent product that is simple to use I was looking for a solution to back up a small business server with a simpel interface that someone basically technical know-how could use and manage to AWS s3
What do you dislike about the product?
To be honest, only been using for a short time, and anything particularly dislike
What problems is the product solving and how is that benefiting you?
This is allowing me to back up a Linux-based server, giving me an interface. That means you do not need to have a full understanding of the linxe file system for it to do the backups. So can be managed by someone with less technical know-how.
One of the best softwares for Backup & Recovery
What do you like best about the product?
The implementation is really easy. Also, you can monitor and control everything through MSP Portal like licensing, backup plans, user accounts, the backup storage and much more
What do you dislike about the product?
Real time support, not only with email communication.The price for this solution is not suitable for small business.
What problems is the product solving and how is that benefiting you?
We are backing up our customer's data to the Cloud Storage in order to avoid any data loss from cyber threats such as ransomware and other malware or hardware failures.
MSP360 Software Review
What do you like best about the product?
I find that MSP360 is a great backup solution for my business. It gives me peace of mind that my external hard drive is backed up in case it ever fails.
What do you dislike about the product?
Currently I have not come across any issues during my use of MSP360 Backup.
What problems is the product solving and how is that benefiting you?
MSP360 is allowing me to back up my external hard drive nightly so any code updates during the day are saved to the cloud and can be restored if needed.
A really simple backup solution that just works
What do you like best about the product?
Having never worked with S3 as a backup solution before, that task was a bit daunting. But, the cost savings compared to other cloud backup solutions drove me to research a bit. Of all of the solutions I found that can backup to AWS, MSP360 was by far the simplest to configure. Now I sleep easy at night knowing that our important data is backed up every night, and I am confident that the backups are occuring every night, and if the fail for some reason I will be notified.
What do you dislike about the product?
Nothing, MSP360 was incredibly simple to setup and rock solid once it is configured. I suppose the cost is the worst thing, but to be honest it is worth every penny.
What problems is the product solving and how is that benefiting you?
We needed to backup a fairly large amount of data to the cloud. The commercially available solutions are incredibly exspensive. MSP360 Cloudberry allowed us to quickly and simply take advantage of AWS S3 (a fraction of the cost). My level of I/T is moderate at best, but MSP360 made the setup a breeze.
Great tool
What do you like best about the product?
It is a friendly tool to use and automate backups.
What do you dislike about the product?
The buying process. It should be easy, its not clear enought.
What problems is the product solving and how is that benefiting you?
Automatic backup of files.
Terrible customer support
What do you like best about the product?
The backups work well when they actually work. Restoration is also easy to do. I had to learn my way around how to do the initial setup and it worked perfect for a few months until it just stopped working.
What do you dislike about the product?
Customer service is terrible/non-existent. My backups were working fine until they just stopped working one day. I raised a ticket to get the issue resolved, and they spent three weeks trying to solve it without any luck. They do not get on calls, there is no chat support, and the only way to communicate is via email, which is extremely slow considering the severity of the issue. In my case, they spent three weeks trying to fix the issue, and one day they just stopped responding to emails. I looped in the relationship manager for my account, and she also did not respond. They just gave up on the issue, and it has been over a week since I've heard back from them.
What problems is the product solving and how is that benefiting you?
I needed a simple no-nonsense cloud backup solution that would not take much maintenance once you've set it up. Also, I didn't want to bother hunting and managing cloud destinations separately. The fact that the cloud destination is also billed with the same account of MSP 360 is one less thing to worry about.
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