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IBM Instana Observability (contract)

IBM Software

Reviews from AWS customer

1 AWS reviews
  • 5 star
    0
  • 4 star
    1
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

431 reviews
from and

External reviews are not included in the AWS star rating for the product.

4-star reviews ( Show all reviews )

    Transportation/Trucking/Railroad

I'm a developer looking out for outlier behaviour

  • August 21, 2024
  • Review provided by G2

What do you like best about the product?
Graphs about cpu, heap memory and alerting
What do you dislike about the product?
Sometimes i feel lost looking for some component.
What problems is the product solving and how is that benefiting you?
Alert is very good, and I like the dashboards

    Marawan E.

Robust Observability with Powerful Dashboards and Seamless Integration

  • August 04, 2024
  • Review provided by G2

What do you like best about the product?
The AI-powered anomaly detection is excellent, proactively finding and alerting us to new risks before they escalate. The easy-to-use dashboards and flawless backend connection are other features I really like. Our system monitoring and reliability are much improved by call tracing and real-time insights.
What do you dislike about the product?
I think the flexibility of alerting and custom metrics might be enhanced. I'd prefer more precise control as a CRO to set risk-specifc thresholds and customize alerts for our particular business environment.
What problems is the product solving and how is that benefiting you?
The real-time insights, automated root cause analysis, and seamless integration with Instana have completely chagned the way we monitor performance and observability. It's an essential tool for keeping system efficiency and dependability high.

    Tomas Kim

Not expensive and offers good performance

  • July 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

Before IBM, I ordered our company's engineer to have a look at the tool and test it. I think it was two years ago, the transfer to IBM happened in our company.

At the beginning, IBM Instana Observability did not work on IBM WebSphere and IBM DB2/400. It was only for monitoring the web application server, but now it can monitor.

The tool is used for web application monitoring and database monitoring. IBM's Raspberry monitoring tool, which is locally made, is called Juniper. Juniper only monitors WaaS. Most of the customers are moving to containers or want monitoring of the database. IBM customers think about database monitoring and web application monitoring, including any other database and any other web application server monitoring. Nowadays, the solutions are separate, but customers think about one-vendor solutions.

What is most valuable?

The most valuable feature of the solution is performance. A one-vendor solution serves as a good feature of the tool. In the IT industry, the IT support team has lots of vendors to contact. DB monitoring is done by one company, while WaaS monitoring is done by another and done by another company, which makes it really complicated for the IT team concerned about the security levels. The tool's main feature is that it is a one-vendor solution. The analysis done by the tool is a good feature. The tool is used as an open-source tool. The tool is growing, and new features are being added to the product.

What needs improvement?

The tool should offer more LDR AI models. The monitoring is just a status, but the next level of a monitoring solution is to prevent an accident or stop an accident status. The solution should be to prevent accidents. Previously, monitoring might have been scanning and alerting and then sending information to the IT manager.

The lack of support is a human resource problem.

For how long have I used the solution?

I have been using IBM Instana Observability for over three years. My company acts as a partner and reseller of IBM.

What do I think about the stability of the solution?

It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

My company's clients are medium and enterprise businesses.

How are customer service and support?

I have experience with the solution's technical support. I can't contact IBM's team in the US, but I can get in touch with its team in Korea. IBM in Korea is doing very well, but some organizations are getting smaller, and some people are moving a lot while some organizations are getting bigger. The distributor handled a lot of IBM stuff in Korea. There are three or four distributors in Korea. Actually, we contacted the distributor's technical support team, and then the second one was IBM's Korean support team. Sometimes, we directly ask IBM's sales rep, who handles the technical support teams and our systems. I have been working with IBM in general for over thirty years, but it's not better than what it was in the past.

I rate the support a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's initial setup phase is not very easy. We can set up a single server. The recommended thing to do is to go for a Kubernetes environment. In a Kubernetes environment, mastering, working, and patching on Odoo can be done after preparing a Kubernetes environment. If I want to make it just a single server, that is fine. One can also use IBM Instana's cloud service.

If ten means a very easy setup process, I rate the product's setup phase as an eight or nine out of ten.

The solution is deployed on the cloud environment.

The solution can be deployed in three to four hours.

What was our ROI?

I couldn't measure if the tool helped save money, but it may have helped save a minimum of 20 to 30 percent.

What's my experience with pricing, setup cost, and licensing?

The tool's cost is normal as per the market. The tool is not expensive.

What other advice do I have?

The tool is used mainly in the hospitality industry, insurance, banks, and some manufacturing customers.

The biggest value of the product for our customers is that, technically, we embedded some other API solutions, which means some other customers can edit the tool. The tool's customization-friendly nature is good for the customers.

In terms of monitoring and analysis, the tool's hybrid nature is good. The tool can monitor infrastructure, which is available as an optional module. Most of the monitoring solution is to check the service status. After the service status fails, the tool is used to check why it failed. The tool has infrastructure monitoring options with which we can get information about the infrastructure. In general, the tool monitors hybrid infrastructure.

I don't have experience with the tool's AI capabilities. Most people think about AI, but AI must be learned over machine learning. I have to then create LDR, which involves AI modeling. Currently, we do not have a monitoring collection of data modeling, and now it is just the beginning of AI.

In any other industry, the tool is fine. My recommendation about the tool is associated with shopping websites, where there is heavy traffic and heavy applications or services, and for such an industry, it would be very nice to install IBM Instana Observability.

The tool has good performance. The web application's trouble or problems are not exactly because of web application programs, and sometimes, it is because of the infrastructure or database. I can see the one dashboard, so what is happening or what the problem is, can be an area that I can see directly.

I rate the tool a nine out of ten.

    Ronik S.

Instana Review

  • July 30, 2024
  • Review provided by G2

What do you like best about the product?
The checking of stack trace and review of code around it.
What do you dislike about the product?
The ui is somewhat curmbersome. There are lots of menus it becomes sometimes confusing.
What problems is the product solving and how is that benefiting you?
Lots of outages are solved by instana itself. It tells us about the alert and we take next steps according to the alert.

    Health, Wellness and Fitness

Developer perspective

  • June 27, 2024
  • Review provided by G2

What do you like best about the product?
Simple to use dashboards
Tracing of calls is very much better than other similar tools
Seamless integration for backend systems through agent
What do you dislike about the product?
Need to have flexibility for users in building custom metrics
Grouping of error messages using pattern matching has to be better
Alerting based on custom metrics and multiple conditions at a time should be present
What problems is the product solving and how is that benefiting you?
For general monitoring of backend systems majorly. And to get prompt alerts when system is underperforming

    Consulting

Great and easy tool to discovery blind spots

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Easy to deploy.
Easy to use.
Affordable.
What do you dislike about the product?
Some time is hard to drill down to the bare metal part of the infraestructure
What problems is the product solving and how is that benefiting you?
Gain visibility into the full stack of the applications.
Our main improvement is the lower time to deploy and integrate and the visibility gains.

    Pujitha C.

Instana is a great tool

  • May 29, 2024
  • Review provided by G2

What do you like best about the product?
The easeness of using it. Specially the Infrastrcuture part which shows a nice UI of how things are organized.
What do you dislike about the product?
The builtin alert do not have feature to customize them. I need to create a new custom alert instead.
What problems is the product solving and how is that benefiting you?
It is a great tool for application troubleshooting and monitoring.

    Dk Aggarwal

Used for observability and application performance management

  • May 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

The solution is mainly used for observability and application performance management.

What is most valuable?

The solution has a one-second resolution, giving you the status of your application within one second.

What needs improvement?

The solution should include log management and improve reporting and integration with Cognos.

For how long have I used the solution?

I have been using IBM Instana Observability for one year.

What do I think about the scalability of the solution?

IBM Instana Observability is a scalable solution that is usually recommended for enterprise businesses.

How was the initial setup?

The solution’s initial setup is quite easy.

What about the implementation team?

You need to install a single agent to deploy the solution, which hardly takes any time.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable compared to that of its competitors like Dynatrace. In India, the solution costs around INR 1,00,000 per node.

What other advice do I have?

IBM Instana's automated root-cause analysis has impacted our incident response times by integrating with other IBM products. A lot of banks are using the tool. Customers immediately see a return on investment with IBM Instana Observability. The solution supports our cloud-native application monitoring strategies. The application can be anywhere because it supports a hybrid cloud.

I would recommend the solution to any enterprise business that is really interested in application performance.

Overall, I rate the solution an eight out of ten.

    Computer Software

Good Observability tool in market

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
It gives good reporting metrics in the chart based formats which helps you to drill down into any KPI to find more details.
You could also look at the aggregate data.
What do you dislike about the product?
It would be better if they have given us some user customization to change the view as per user preference and the choice of chart library.
What problems is the product solving and how is that benefiting you?
It helps our team for the proactive monitoring our applications. We can get a detailed view of all the db performance and container monitoring in a concise view.

    Uederclay V.

Instana is the best APM for my Applications

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
- Fast install and configuration
- Efficient discovery by agents
- Easy of Use
What do you dislike about the product?
- Instana does not ingest and analyze logs
What problems is the product solving and how is that benefiting you?
- Various applications to get observability
- Simplicity on setup

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