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IBM Instana Observability

IBM Software | 1

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External reviews

367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Higher Education

Its the best tool

  • August 12, 2021
  • Review verified by G2

What do you like best about the product?
The integration is smooth and the visualization of the flow of requests and all the graphs are so clean. It helps in identifying the issues very quickly. It has got all the necessary items that are required for any organization for monitoring the performance of the application. That too without writing any extra code in the application. Wow
What do you dislike about the product?
I have not found anything to dislike on instana.
What problems is the product solving and how is that benefiting you?
Performance
Identifying errors
Request tracing


    Sureshraja L.

Applications debugging tool

  • August 11, 2021
  • Review verified by G2

What do you like best about the product?
I have frequently using this tool now a days for issues debugging and got RCA exactly for that issues. Instead of raising a bugs alone, we have added some more details so it is very useful whoever going to fix that issue.
What do you dislike about the product?
Though using this tool regularly sometimes expected logs are not catching properly for example if we try with 'traceid' it not captured and still improve user friendly.
What problems is the product solving and how is that benefiting you?
We got the exact reason if we faced any issues. Nowadays by default checking these logs and add required details along with Instana logs. Sometimes it captured all behind services and how the flow is working.
Recommendations to others considering the product:
Very helpful for debugging but need to understand how the tool should use before starting any new users.


    Banking

Great Product. Set it and let Instana do the work

  • August 11, 2021
  • Review provided by G2

What do you like best about the product?
Ease of setup once the installation is done properly
What do you dislike about the product?
It takes time to understand the environment
What problems is the product solving and how is that benefiting you?
Managing our uat environments which is seldomly overlooked until an issue arise


    Financial Services

Excellent tool for monitoring applications in general.

  • August 11, 2021
  • Review verified by G2

What do you like best about the product?
The ease of being able to go deeper with each click, being able to measure in space and time the comparison between infrastructure and code.
What do you dislike about the product?
The analysis of the traces became unfriendly, as the filters are not intuitive.
What problems is the product solving and how is that benefiting you?
not having a clear and defined route, of each application in monitoring, being able to see what fails and in which process.
Recommendations to others considering the product:
GENERATE A GROWING BUDGET IN ORDER TO STANDARDIZE THE MINI-MONITORING THROUGH THIS APM.


    Jaison E .

Awesome tool for monitoring and tracking logs

  • August 11, 2021
  • Review provided by G2

What do you like best about the product?
An excellent tool that has lots of options for tracking logs and monitoring sites
What do you dislike about the product?
Nothing specific on dislike part about instana
What problems is the product solving and how is that benefiting you?
An excellent tool that has lots of options for tracking logs and monitoring sites


    Insurance

Efficient APM Tool with cool features for users

  • August 11, 2021
  • Review provided by G2

What do you like best about the product?
The UI is simple, clean, and very intuitive. I have been using Instana for almost a year now. I really like the simple Plug and Play features which is publicly available open source package.
What do you dislike about the product?
Compared to competitors like NewRelic, It would be nice to have a better query tool.
It should also have more charts types like in DataDog.
I think due to multiple instances , sometime s the machine heats up at times thus slowing the machine overall.
What problems is the product solving and how is that benefiting you?
We use Instana to perform application performance monitoring. It is a good tool just like Grafana and Appdynamics.
We want to understand the performance of the deployment at the module level . Instana is very good at drilling down the performance at the minute level.


    Computer Software

Review instana

  • August 11, 2021
  • Review provided by G2

What do you like best about the product?
Very useful throughput and latency graphs
What do you dislike about the product?
Not anything specific. No such dislikes in particular.
What problems is the product solving and how is that benefiting you?
The benefit that I have realized is that it provides intuitive visualization for various metrics


    Transportation/Trucking/Railroad

Review about Instana

  • July 15, 2021
  • Review verified by G2

What do you like best about the product?
Instana was easily plugged into our system, and we could create dashboards and alerts in a couple of minutes.
What do you dislike about the product?
It will be awesome if we could send our applicativ logs into instana to correlate events.
What problems is the product solving and how is that benefiting you?
It helps to detect latency, errors, or traffic drops on our system.
Recommendations to others considering the product:
Instana help us every day investigating productions behavior


    Jithendran A.

Best Monitoring tool used, More detailed friendly view and in-depth information

  • June 15, 2021
  • Review provided by G2

What do you like best about the product?
Instana- Filters used in monitoring details on Health, stability, and Issues are more helpful
The tool is getting more feature and options added in time help in Monitoring and controlling the project well in Development as well as Support
What do you dislike about the product?
Not must dislike and more helpful feature are added and improved
What problems is the product solving and how is that benefiting you?
Benefits: Tools shows logs and view till in-depth on various service and feature running and More UI friendly


    Shan S.

AUTOMATIC Discovery & Monitoring - Main feature that sold Instana to us

  • April 21, 2021
  • Review verified by G2

What do you like best about the product?
Like i mentioned on the title, the automatic discovery & monitoring is the main feature that sold instana to us.
This tech is solid and reasonably thorough. It is the most helpful feature especially when you have too many different services/microservices in the ecosystem and have very limited number of humans who can configure/maintain. It feels great when your new services automatically shows up wth relevant metrics in the call tree. Analytics(Calls/Traces search) are supremely flexible, you can search your calls in your own way..For eg:You can search for calls/traces with the message routingkey and get the full call graph.
The provided call graph is thorough and also tracks rabbitmq message routes to completion with very less configuration. Integration with graphana, source code lookups, profiles, etc. .
Last but not least, the support we received from the account manager ted, was great. He was always available and provided very constructive recommendations whenever we had any hiccups with the tool. I am sure there are many other things that i can list in this section, leaving at this for brevity and time.
What do you dislike about the product?
Instana has matured a lot, had some bugs with user interface. I could see the instana team is working hard to improve the user interface experience and must say it has come a long way. I can understand the UX challenge especially with the sheer amount of data that are being captured.
I personally feel that the sheer volume of data available about the system is fantastic and great but it can overwhelm some initially, if they are attached so much to other APM tools.
While i like the flexible search, there were some bugs with boundary conditions like the same call would not show up if an expanded time is selected as compared to limited time frame selection. This may have been fixed, but i made a point myself to search only with as minimal timeframe as much possible of any specific event. Instana is continually improving infact probably improving everyday as I see new versions being rolled out very frequently.
Summary: Instana is not the most perfect but certainly the benefits FAR outweighs the potential flaws/limitations.
What problems is the product solving and how is that benefiting you?
production root cause analysis, errors analysis, automatic outage alerts, metrics capture integration with graphana etc.