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Reviews from AWS customer

1 AWS reviews
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External reviews

431 reviews
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External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Osvaldo P.

Instana

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Automated monitoring without manual configuration. Dynamic mapping of dependencies between services. Ready-to-use dashboards.
What do you dislike about the product?
Accurate alerts powered by machine learning. Support for on-premises, hybrid, and cloud environments
What problems is the product solving and how is that benefiting you?
Automated Full Stack Observability: Instana offers real-time monitoring with data updated every second, covering more than 300 technologies and platforms.Agentic and Generative AI: The platform incorporates artificial intelligence to accelerate incident detection, reduce false positives, and optimize application performance before it impacts the end user.Integration with IBM Middleware: It has been expanded to monitor products such as IBM MQ, WebSphere Liberty, IBM DB2, IBM App Connect Enterprise, among others. [www.zavatec.com.ar]Recognitions: In 2025, Instana was awarded the best IT infrastructure product by G2 and received the product of the year award from CRN.


    satya d.

One product to provide needed visibility on AI tools

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Its easy to use and covers needed infrastructure observability for modern day AI components.
What do you dislike about the product?
I am not sure if it can monitor non-IBM infrastructure.
What problems is the product solving and how is that benefiting you?
Monitor AI related infrastructure


    chandu R.

Middleware Engineer

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
I use instana to monitor openshift containers. I like Monitoring and alerting
What do you dislike about the product?
I am trying to do POC to integrate Instana with end to end call. at present it is not supporting all technologies
What problems is the product solving and how is that benefiting you?
latency issues


    Hernan Alberto D.

Easy to customize

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Clear and easy to understand the configuration tasks
What do you dislike about the product?
CPU usage of the agent is expensive for the servers
What problems is the product solving and how is that benefiting you?
Helps to identify the problems and the root cause of them


    Banking

Open Source is the Best

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
IBM Instana is based on open source software. It is a role model related to that inside of the IBM product portfolio.
What do you dislike about the product?
I do not dislike anything. All is right.
What problems is the product solving and how is that benefiting you?
Monitoring solution


    Franco C.

Fast forward

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
Simple tool to manage, fast forward that provide excelent experience
What do you dislike about the product?
Nothing to dislike about IBM instana. Is the best observability tool Ive ever seen.
What problems is the product solving and how is that benefiting you?
Instana give me a full observability.


    Roushan K.

Instana! RealTime Insights Done Right

  • September 09, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about IBM Instana is how effortless it makes monitoring complex applications. The automatic discovery of services and dependencies saves a ton of setup time, and I don’t have to manually configure dashboards, it just maps everything out for me. The real-time visibility is also a big win; if something goes wrong, I can quickly trace the root cause without digging through endless logs. It feels very modern compared to traditional APM tools, and the UI makes it easy to navigate even when the environment is huge.
What do you dislike about the product?
there’s a lot of data and metrics, and the learning curve is steeper than some lighter monitoring tools. The pricing can also be on the higher side if you’re running it across many services. In some cases, the UI feels a bit busy, and it takes time to tune alerts so they’re meaningful and not just noise.
What problems is the product solving and how is that benefiting you?
IBM Instana helps me quickly identify performance bottlenecks and trace issues across microservices without digging through logs. It saves time during incidents, reduces downtime, and gives clear visibility into how different services interact , which makes troubleshooting and optimization much faster.


    Gitesh P.

I can setup the ibm instana very quick

  • September 09, 2025
  • Review provided by G2

What do you like best about the product?
Ibm instana setup is quite quick for me when I use this I dnt use that much of manual work to find the services it's easier for me and our sre team also you can also use dashboard in this which also impressed me like it's live of performance I can see all the performance through this
What do you dislike about the product?
Honestly when I first visit the ibm instana I am little bit confused i am trying to figure out things I think it's due to the ui which is little confusing for me and I asked my team mates and all DevOps team we found the price could little bit low for little team like ours we can't afford high price sadly we can also discuss and figure out something like in IBM instana thatsome services takes much time to loading that's annoying for us it's cancelled improved for better performance
What problems is the product solving and how is that benefiting you?
When I introduced to ibm instana I am so eager to know what I can do with this them I setup it for my servers for monitoring them I can setup the alerts in this so I can reduce the downtime with that that's how it's benifit me


    Harsh D.

Powerful Tool

  • September 08, 2025
  • Review provided by G2

What do you like best about the product?
IBM Instana is a potent APM tool designed for contemporary cloud-native systems, particularly Kubernetes microservices. With its strong root cause analysis, 1-second metric granularity, and automatic service discovery, it excels at assisting teams in identifying and resolving problems more quickly. On the other hand, it is not inexpensive, the user interface may initially seem overwhelming, and the alerting system requires some fine-tuning to prevent noise. Consider Instana to be the "Ferrari of monitoring" in general.
What do you dislike about the product?
I don't like IBM Instana because it can be costly for smaller teams, the user interface is complicated and not very intuitive for beginners, and the setup and documentation occasionally call for additional work or assistance. In contrast to competitors, the agent lacks robust built-in log management and automation features, can be resource-intensive, and occasionally experiences stability problems due to automatic updates. These shortcomings, when coupled with sluggish or erratic support, make it less desirable if you're searching for a portable, all-in-one monitoring solution.
What problems is the product solving and how is that benefiting you?
The visibility issue in sophisticated, contemporary applications, particularly those utilizing microservices, containers, and Kubernetes, is resolved by IBM Instana. Instana provides 1-second granularity monitoring, auto-discovers services, and maps their relationships, saving hours of laborious wiring metrics and dependency tracing. As a result, you can swiftly determine the underlying causes of problems that spread across systems, trace requests from beginning to end, and detect brief spikes. Teams can immediately see the impact on performance and stability, which leads to faster troubleshooting, less time spent in war rooms, and increased confidence when implementing changes. In essence, it assists in transforming disorganized, dispersed environments into something that you can comprehend and manage.


    Computer Software

Instana review

  • July 22, 2025
  • Review provided by G2

What do you like best about the product?
Instana is easy to set up and quickly gives clear insights with a simple interface. It's great for debugging, as you can trace calls, check logs, and spot issues fast. During load testing, real-time request tracking helps a lot. It’s reliable, easy to use, integrates well, and the support from IBM is excellent—I use it daily and it always delivers.
What do you dislike about the product?
At first, we had some trouble using Instana, but once we got familiar with it, it became very easy to use. I don't really have any dislikes to mention—it's definitely worth trying, especially for your first project. The high CPU usage used to be a challenge during debugging and load testing, but that has improved a lot recently, making the overall experience much smoother.
What problems is the product solving and how is that benefiting you?
The best part about Instana is how it alerts me instantly if any server crosses a threshold or an API fails—even on my phone, anytime, anywhere. It helps me catch issues early, and even if support is sometimes slow, the team resolves them through updates. It’s been a big help in monitoring cloud infrastructure.