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Reviews from AWS customer

43 AWS reviews

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179 reviews
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4-star reviews ( Show all reviews )

    Chetan Yelve

Enhancing workflow with automation and comprehensive security monitoring

  • April 01, 2025
  • Review provided by PeerSpot

What is our primary use case?

As an API developer, my use case is to use SentinelOne Singularity Cloud Security for security purposes. It alerts me if there are vulnerabilities, attacks, or security breaches.

We primarily use SentinelOne Singularity Cloud Security for cloud security posture management. This solution also provides other capabilities such as infrastructure as code scanning, identifying hardcoded secrets in the source code, and covering Kubernetes security, utilized by about 25 members of the security and DevOps team.

How has it helped my organization?

SentinelOne Singularity Cloud Security is easy to use, and even beginner-level people can use it conveniently without any difficulty. The dashboard is innovative and sorted, providing numerous metrics for reporting and everything.

It has reduced my mean time to detect by 20%. My mean time to remediate has also reduced by 20%.

It helps save us time by automating manual activities. We have automated everything in SentinelOne Singularity Cloud Security itself and integrated APIs, reducing our time by 30% to 40%.

We have seen a return on investment of saving about 20% to 25% in manpower.

What is most valuable?

The best features we value in SentinelOne Singularity Cloud Security include compliance monitoring features, as we are a frequently audited company. They provide reports with compliance scores, showing how well we meet certain regulatory standards, such as HIPAA, and we can show our compliance as a percentage.

It's also a way to show that we are serious about security. In addition to reporting, I appreciate the manual monitoring, dashboard, and UI—all excellent features.

It's easy to use. Beginner-level people can use it very conveniently.

For evidence-based reporting, if there is something new to the infrastructure, SentinelOne Singularity Cloud Security itself provides documentation to address any errors causing issues with the system. It provides a wide amount of metrics.

Proof of exploitability is important since we have integrated all the SentinelOne Singularity Cloud Security CWPP and CSPM applications within a containerization feature, scanning into Jira. It acts more as a vulnerability management tool for us, identifying all issues and following them to Jira, where we have several dashboards providing an overview of open security issues.

We primarily use features for cloud security posture management. The solution also provides other capabilities like infrastructure as code scanning. It identifies hard coded secrets and the source code and covers Kubernetes security. About 25 members of the security and DevOps team use the solution.

It's positively affected our risk posture. It clarifies and helps us organize so we are more aligned across security. We get good notifications.

It saves us time based on savings on manual activities. We've automated everything and integrated APIs. It's reduced time needed to manage by 30%% to 40%.

What needs improvement?

Since I have been using it, I have seen many improvements. SentinelOne Singularity Cloud Security is an excellent CSSPM tool, but the CSC CWPP features need improvement.

There is scope for more application security posture management features and other than that, there are not many ASPM solutions on the market, and existing ones are more costly.

I would prefer to see SentinelOne Singularity Cloud Security develop into a single pane of glass for ASPM and CSPM, and I would also appreciate runtime protection highlighted immediately if I'm changing anything in my environment.

The dashboard needs more widgets added so that customers or users can see everything on the dashboard itself without needing to go too deep.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

For stability, it rates nine out of ten. It's a highly stable product, and we haven't had any issues with reliability.

What do I think about the scalability of the solution?

For scalability, I rate it nine out of ten. Our company is growing, and we don't see any performance slowdown from onboarding multiple projects, with no changes to the functionality of visibility it provides.

We have 60 to 70 users on the product currently.

How are customer service and support?

I rate SentinelOne Singularity Cloud Security support nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I personally did not use any different product, however, there was something before - maybe Prisma. SentinelOne Singularity Cloud Security is not very expensive compared to Prisma. It isn't very cheap either. However, its features make sense to us as a company, and it's fairly priced.

How was the initial setup?

The deployment is easy. It took one and a half days to implement.

From my application point of view, the integration between SentinelOne Singularity Cloud Security and applications has been more satisfactory and clear, providing a good overall experience. The PingSafe team handles the maintenance part, which occurs on a quarterly basis.

We have the solution across multiple departments.

What about the implementation team?

Three people were involved in the deployment.

What was our ROI?

We have seen a return on investment of saving about 20% to 25% in terms of costs related to manpower.

What other advice do I have?

We don't use the agentless vulnerability scanning. We don't use the Offensive Security Engine.

We are trying to solve security problems since we are using IBM products, which did not give any security alerts. That's why we are using SentinelOne Singularity Cloud Security. Before SentinelOne Singularity Cloud Security was deployed, nothing was monitored along this risk posture. After deployment, it has been more clarified and organized, with everything aligned on a security posture. We also use on the cloud for overall protection and notifications of everything happening in our infrastructure.

I would recommend SentinelOne Singularity Cloud Security based on a security point of view. Considering the scalability, given the company's growth, it is needed.

I rate this solution nine out of 10.


    Flavio-Barbosa

A comprehensive solution for complete visibility

  • March 17, 2025
  • Review provided by PeerSpot

How has it helped my organization?

The most beneficial aspect of adopting these solutions is gaining visibility. We manage false positives efficiently, using tools like Tenable, which also provide visibility and help differentiate between actual risks and false positives concerning vulnerabilities.

What is most valuable?

Visibility is the most important aspect. Azure Monitor, SentinelOne Singularity Cloud Security, and other tools help gain visibility into our environments. Previously, we did not have any information about our environment. We now have visibility.

Evidence-based reporting is essential as it guides us in deciding and prioritizing vulnerability by improving our understanding of our environment. Before implementing these tools, obtaining information about our environment was challenging.

What needs improvement?

The documentation could be better. Besides improving the documentation, obtaining a professional or partner specializing in the implementation of SentinelOne Singularity Cloud Security is very important, as it can save time during the implementation process.

For how long have I used the solution?

I have used this solution for four or five years.

What do I think about the stability of the solution?

In my previous company, we once discovered a problem in one of our environments using SentinelOne, but I do not remember exactly what the problem was.

Which solution did I use previously and why did I switch?

I have not used any similar solution. SentinelOne offers a comprehensive solution for the complete environment. It is very difficult to get the same results from different partners and manufacturers.

How was the initial setup?

It is easy; it is not difficult.

What about the implementation team?

Usually, we make a deal with a specific partner specializing in implementation. We do not implement it on our own.

What other advice do I have?

Most security solutions are easy to use but require minimal knowledge to implement and maintain them.

Overall, I would rate this solution a nine out of ten.


    Sankalp Samant

Reporting features and customer service have significantly improved monitoring and issue resolution

  • February 19, 2025
  • Review from a verified AWS customer

What is our primary use case?

We are using SentinelOne for CSPM Cloud, specifically for cloud misconfiguration monitoring and related tasks on SentinelOne.

What is most valuable?

The reporting feature is noteworthy. We have scheduled reports for all accounts. We have seven to eight accounts in our AWS setup, so we have scheduled reports for production and similar tasks. We have separate reports for misconfiguration issues. For other accounts, we have created summary reports. We share these summary reports separately and can bifurcate them based on our requirements. Furthermore, we have added a feature where we can see the total hierarchy of an event, viewing the account details and the changes that occurred. When I joined, there were more than one hundred open findings on SentinelOne where our team was not fully aware of the misconfigurations. We had calls with SentinelOne to gain more solutions and proper descriptions, as many issues were not properly described. They have changed many scripts to improve alerting and reduce false alerts. In one instance, there was a twenty-four-hour delay in an issue appearing on the portal. They have since resolved these issues.

What needs improvement?

In the Analytics section, there is a tab for showing the severity of open issues by day. There are three options: by week, by month, and for more than thirty days. However, despite being aware of many issues open for more than thirty days, it shows no data available. We contacted the team, and they are working to resolve this, as it gives our management a false impression of there being no open incidents over that period.

For how long have I used the solution?

I have worked with this product for the last one and a half years.

What do I think about the stability of the solution?

It is stable. Based on my observation, it appears stable.

What do I think about the scalability of the solution?

There are no issues. It is working properly. I do not see any changes needed currently. We need to discuss with our team about adding something new, like resolving the Analytics part not showing data for more than thirty days. We have a call scheduled next week for this, and it will likely be resolved.

How are customer service and support?

The customer service is good. When we raise a ticket, we receive a proper response, and it does not take much time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have mainly worked with 'being safe'. Previously, I was involved in networking. Upon joining this organization, I became part of the InfoSec team, and we monitor networks and security. Initially, 'being safe' worked well, but after the migration, I have had more clarity on the issues.

How was the initial setup?

During migration, we have not faced any issues. The migration from 'being safe' to SentinelOne was smooth. When I joined, eight accounts were already integrated with 'being safe'. We have not added new accounts yet, only migrated the existing eight.

What about the implementation team?

We had a call with our team, and they resolved certain issues. They have changed many scripts to improve alerting.

Which other solutions did I evaluate?

The AWS team considered shifting from SentinelOne to another tool offered by AWS; however, during the migration and agreement signing, our CISO and InfoSec team advocated for keeping this tool. We have suggested enhancements, which SentinelOne has implemented without hesitation. The cooperation from SentinelOne has prevented us from wanting to shift.

What other advice do I have?

Surely, it is a good tool to have. During the migration period and agreement signing, our CISO and InfoSec team required this tool, and SentinelOne made changes for us without hesitation. Their cooperative nature has influenced our decision not to shift. We are using CSPM; the rating is eight and a half to nine out of ten. I am an Information Security Manager. I would rate the overall solution as 8.5 to 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Rich J.

Fantastic Product - One of the Best

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
It's an incredibly powerful Next Gen-EDR, we rely on it heavily and it works along side Windows Defender
What do you dislike about the product?
The interface/UI is a little clunky and the login process can be cumbersome.
What problems is the product solving and how is that benefiting you?
As a NG-AV - it's amazing, it mitigates threats, alerts our PSA software and provides a layer of protection that few other AVs can


    Nikhil_Patil

Achieve enhanced threat detection and protection with continuous monitoring

  • December 16, 2024
  • Review from a verified AWS customer

What is our primary use case?

I use it for security purposes, and it is deployed on the cloud. It helps me look into potential threats and resolve issues.

What is most valuable?

For Singularity, the task capability is easy to use and it has a very intuitive dashboard, which streamlines the processes. It provides user-friendly privacy protection, 24/7 threat detection monitoring, and managed services for continuous monitoring and threat hunting. It also offers ransomware protection with excellent defense mechanisms, rollback features, and extended detection and response features.

What needs improvement?

The area of improvement is the cost, which is high compared to other traditional endpoint protections. Additionally, it has limited legacy system support and may not fully support older operating systems or legacy environments.

For how long have I used the solution?

I have been using SentinelOne for one year.

What do I think about the stability of the solution?

I rate the stability nine out of ten, indicating strong stability with limited bugs, glitches, or downtime.

What do I think about the scalability of the solution?

The solution is scalable, and I rate it nine out of ten.

How are customer service and support?

I rate technical support eight out of ten, indicating satisfaction with the support provided.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not personally use any other solution before using SentinelOne, however, I have heard about multiple products compared to SentinelOne.

How was the initial setup?

The initial setup was easy and completed in a couple of days, involving three people.

What about the implementation team?

Three people were involved in the deployment, working together to ensure the setup was successful.

What was our ROI?

Meantime to remediation improved from seven to eight minutes to two to three minutes, reducing time and money by 40% to 45%. Overall, time to detect is now in milliseconds.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, I would rate the pricing and setup costs an eight out of ten, indicating it leans towards the expensive side.

What other advice do I have?

I recommend SentinelOne due to its high-security capabilities, which are essential to safeguard data and systems from potential threats.

I would rate the overall solution nine out of ten.


    PrathmeshChavan

Behavior analytics detect anomalies for proactive threat management

  • December 06, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use SentinelOne Singularity Cloud Security to detect vulnerabilities and threats.

I use SentinelOne Singularity Cloud Security for continuous monitoring, as it provides constant threat detection with minimal impact on our system's performance compared to other endpoint security solutions.

How has it helped my organization?

SentinelOne Singularity Cloud Security's initiative dashboards have a user-friendly interface that is easy to understand, even for new users. The intuitive design eliminates the need for extensive knowledge transfer, allowing anyone to grasp the essential functions of SentinelOne quickly.

The evidence-based reporting effectively prioritizes and resolves critical cloud security issues. Its operational metrics, including key performance indicators and security metrics like false-positive rates, mean time to detection, and mean time to response, provide valuable insights for improvement.

SentinelOne Singularity Cloud Security offers exceptionally clear proof of exploitability for security practices. This clarity fosters trust among stakeholders and managers, assuring them of a secure environment by simplifying vulnerability identification and remediation.

It has significantly enhanced our security visibility. The system provides alerts for any vulnerabilities, along with comprehensive documentation and user-friendly solutions. Its multi-cloud support streamlines issue resolution, allowing for quicker remediation.

SentinelOne Singularity Cloud Security has reduced the number of false positives by 40 percent, our mean time to detect by 20 percent, and our mean time to remediate by 30 percent.

As an application developer and infrastructure/technical support specialist, I find SentinelOne Singularity Cloud Security extremely helpful for our security needs. The notifications and other features are particularly useful in my daily work.

SentinelOne Singularity Cloud Security has saved up to 50 percent in engineering time.

What is most valuable?

SentinelOne's behavior analytics are valuable because they detect anomalies and malicious behavior that signature-based solutions might miss. The cost is also much cheaper than other products in the market.

What needs improvement?

SentinelOne Singularity Cloud Security has limited legacy system support and may not fully support older operating systems or legacy environments. The depth of features may be overwhelming for small-scale organizations with less complex security needs. It can sometimes feel complex for smaller teams, requiring specialized expertise that might be challenging for teams without skilled cybersecurity professionals.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for eight months.

What do I think about the stability of the solution?

I would rate the stability of SentinelOne Singularity Cloud Security a seven out of ten because sometimes the UI feels laggy.

What do I think about the scalability of the solution?

I would rate the scalability of SentinelOne Singularity Cloud Security nine out of ten.

How are customer service and support?

The technical support has been satisfactory.

How would you rate customer service and support?

Positive

What was our ROI?

Without SentinelOne, I would need to add two to three resources to my team for monitoring and threat detection. It has reduced the need for additional resources and saved money by 40 percent.

What's my experience with pricing, setup cost, and licensing?

While I'm slightly out of touch with pricing, I know SentinelOne is much cheaper than other products.

Which other solutions did I evaluate?


What other advice do I have?

I would rate SentinelOne Singularity Cloud Security eight out of ten.

SentinelOne Singularity Cloud Security is deployed across various departments and locations for approximately 70 users.

SentinelOne manages the maintenance for Singularity Cloud Security.

I recommend SentinelOne Singularity Cloud Security to other users for security, monitoring, and threat detection purposes. SentinelOne uses AI-based detection, continuously upgrading itself to be on top of the market.


    Prajwal Bhatkar

Effortlessly remediate threats with autonomous AI responses while navigating customer support delays

  • December 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use SentinelOne Singularity Cloud Security to enhance the security of our cloud and data center infrastructure. Its primary functions include providing alerts and guiding the implementation of best practices for cloud security.

To enhance our security posture, we implemented SentinelOne Singularity Cloud Security, as we lack a dedicated managed service for continuous environmental monitoring.

How has it helped my organization?

SentinelOne Singularity Cloud Security is easy to use. It offers an intuitive dashboard making it user-friendly.

The evidence-based reporting is helpful for navigating the evolving threat landscape. It enables us to implement security measures proven to reduce risk.

The inclusion of proof of exploitability in its evidence-based reporting fosters stakeholder trust and reduces reliance on human intervention.

SentinelOne Singularity Cloud Security has a minimal impact on system performance compared to traditional antivirus solutions and helps meet compliance requirements by maintaining detailed logs and audit trails.

It has reduced our false positive rate by 20 percent and has significantly improved our security posture by providing comprehensive visibility into all activities across our infrastructure.

SentinelOne Singularity Cloud Security has decreased our mean time to detect by 60 to 70 percent.

What is most valuable?

Singularity Cloud Security offers autonomous response capabilities, automatically remediating threats and restoring affected files without manual intervention. Its AI-powered threat detection utilizes advanced AI and machine learning to identify and respond to threats in real-time. Its scalability makes it particularly beneficial for small organizations.

What needs improvement?

The SentinelOne customer support needs improvement, as they are sometimes late in responding, which is critical in a production issue. Cost is also an area for improvement as it must be more affordable, particularly for smaller companies.

For how long have I used the solution?

We have been using SentinelOne Singularity Cloud Security for almost one year.

What do I think about the stability of the solution?

I rate the stability of SentinelOne Singularity Cloud Security as eight out of ten. There are no major bugs, glitches, or downtime issues.

What do I think about the scalability of the solution?

I rate the scalability of SentinelOne Singularity Cloud Security a nine out of ten. It is very scalable and suits our needs.

How are customer service and support?

The technical support team's response time is slow at times.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

SentinelOne is far superior to our previous solution, Accops, due to its seamless updates, effortless maintenance, and user-friendly interface and dashboard.

How was the initial setup?

The initial setup can be slightly time-consuming, requiring about two to three days for deployment on both cloud and data center infrastructure.

What's my experience with pricing, setup cost, and licensing?

SentinelOne Singularity Cloud Security is costly. I would rate the price an eight out of ten, with ten being the most expensive.

What other advice do I have?

I rate SentinelOne Singularity Cloud Security a nine out of ten.

SentinelOne Singularity Cloud Security is deployed across multiple departments in a single location. We have 14 direct users of the tool.

SentinelOne manages the maintenance for Singularity Cloud Security.

I would recommend SentinelOne for security, as it is easy to use. Even without technical knowledge, users can manage it through the dashboard and provided documentation.


    Vivek Yamgawali

Gives centralized and real-time data and improves our security posture

  • November 29, 2024
  • Review from a verified AWS customer

What is our primary use case?

My primary use case for SentinelOne Singularity Cloud Security is for security purposes. It provides me with alerts.

By implementing this solution, we wanted notifications about any potential threats, such as port scanning or unauthorized access attempts. This is why we have deployed it on the cloud to monitor and secure our systems.

How has it helped my organization?

It has an intuitive dashboard, which streamlines the setup process. It is a user-friendly tool for security teams handling cloud or data centers.

For fewer false positives, they ensure that their threat intelligence databases are up to date. That reduces misclassification and improves system accuracy over time through machine learning.

SentinelOne Singularity Cloud Security has improved our security posture. We are almost 100% secure.

It has reduced our mean time to remediate by 40% and the mean time to detect by about 70%.

What is most valuable?

SentinelOne Singularity Cloud Security offers valuable features like runtime notifications. These alerts come to my account, ensuring that if any port or component within my infrastructure is opened or compromised, I am informed immediately. It highlights issues within minutes or even seconds.

It is very easy to use. It is user-friendly. Dashboards and other features are easy to use even for newbies. Someone new can easily understand the dashboard and other features.

What needs improvement?

The cloud-based operations might pose challenges in areas with limited or unavailable internet connectivity. Desktop features might be useful for smaller organizations with less complex security needs.

Moreover, there is a higher price point compared to traditional endpoint protection solutions, which may not be ideal for smaller organizations.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for around one and a half to two years.

What do I think about the stability of the solution?

It is stable. I would rate its stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate its scalability as seven out of ten because there might be issues due to internet connectivity or occasional lag when deploying for monitoring purposes.

It is being used at multiple locations and by multiple teams. In my team, there are about 12 people.

How are customer service and support?

I would rate the customer service and support as eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before SentinelOne Singularity Cloud Security, we did not use any solution in the cloud. We had no centralized system. We had to go through cloud services such as GuardDuty, but it took time to analyze the issue and the root cause.

We wanted to follow the best practices and have something centralized. SentinelOne Singularity Cloud Security gives us centralized and real-time data.

How was the initial setup?

We have multiple clouds and a data center. Its deployment is easy. The initial setup was straightforward, and it took a total of around five days, including testing time.

What was our ROI?

We have seen approximately 30% return on investment.

What's my experience with pricing, setup cost, and licensing?

It is a little expensive. I would rate it a four out of ten for pricing.

What other advice do I have?

I would rate SentinelOne Singularity Cloud Security an eight out of ten overall. I would recommend it to other users due to its effectiveness in providing centralized notifications and reducing the meantime to address issues.


    Prathamesh Borse

Provides real-time inspection and supports multiple cloud engines

  • November 27, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use SentinelOne Singularity Cloud Security for real-time alerts, enabling us to address potential threats proactively.

SentinelOne Singularity Cloud Security was implemented to enforce best practices, monitor runtime activity, and expedite troubleshooting.

How has it helped my organization?

SentinelOne Singularity Cloud Security provides easy-to-follow documentation on the steps required to resolve issues.

It offers a user-friendly experience with a centralized console for managing assets and delivering devices.

Singularity Cloud Security provides a real-time inspection for organizational growth, which makes it suitable for both small and large enterprises. It is interactive and easy to navigate, simplifying self-service.

What is most valuable?

Singularity Cloud Security's most valuable features are its ease of scalability and comprehensive security measures.

Singularity Cloud Security has a centralized console for managing assets and delivering devices.

Singularity Cloud security supports various cloud engines, such as Azure and AWS.

Once fine-tuned, Singularity Cloud Security reduces false positives by 80 percent.

Singularity Cloud security improves our risk posture. We have not had any security issues.

It has reduced our mean time to detect by up to 20 percent.

Our mean time to resolve has significantly improved with the implementation of Singularity Cloud security. Previously, our MTTR ranged from 15 to 20 minutes, but now it has been reduced to 5 to 7 minutes.

Singularity Cloud security has been a valuable asset to our application developers and AppSec team. Its support for various cloud platforms and user-friendly interface have greatly improved our security posture.

What needs improvement?

While SentinelOne offers robust security features, its higher cost may present a challenge for budget-conscious organizations. Additionally, some users have reported experiencing delays in issue resolution due to slower response times from the support team.

For how long have I used the solution?

I have been using SentinelOne Singularity Cloud Security for around two years.

What do I think about the stability of the solution?

I would rate the stability of Singularity Cloud Security nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Singularity Cloud Security ten out of ten.

How are customer service and support?

Sometimes, the response time of the support team is lagging.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial deployment was straightforward and took three days to complete.

What about the implementation team?

Their customer service support team was on the call with us. Our team leads and technical people were there, and they jointly deployed Singularity Cloud Security on the data center as well as on the cloud.

What was our ROI?

Before SentinelOne, I used to take around 15 to 20 minutes to resolve an issue. After implementing SentinelOne, it takes about five to seven minutes.

What's my experience with pricing, setup cost, and licensing?

SentinelOne is more expensive compared to other security solutions.

I would rate the cost a seven out of ten with ten being the most costly.

What other advice do I have?

I rate SentinelOne Singularity Cloud Security a nine out of ten.

Singularity Cloud Security is deployed across our infrastructure, and we currently have 13 users.

I would recommend SentinelOne Singularity Cloud Security to other users for security purposes.


    Pranav Surve

The AI/ML-driven backend engine effectively identifies and resolves threats

  • November 25, 2024
  • Review from a verified AWS customer

What is our primary use case?

As an application developer focused on AWS and cloud components, I rely on SentinelOne Singularity Cloud Security to stay informed about vulnerabilities and maintain best security practices.

How has it helped my organization?

I would rate the ease of use of Singularity Cloud Security a nine out of ten. It is very helpful for beginners due to its simplicity and straightforward integration with various cloud platforms like AWS, GCP, and Azure. Its user-friendly interface and familiarity across different cloud environments make it easy to understand and implement, regardless of prior experience.

Singularity Cloud Security prioritizes and resolves critical cloud security issues. When a problem arises in my infrastructure, SentinelOne alerts me, such as an open port in our AWS environment or a deviation from best practices. It provides alerts, suggests solutions, and offers documentation with best practices, which is helpful for those new to cloud platforms. This has reduced my response time by approximately 45 minutes. 

The Offensive Security Engine, powered by impressive AI/ML capabilities, seamlessly integrates with cloud infrastructure to analyze data and provide optimal security solutions. Its AI/ML-driven backend engine effectively identifies and resolves threats, making it a powerful tool for comprehensive security monitoring and protection.

We saw the benefits of SentinelOne Singularity Cloud Security immediately.

SentinelOne Singularity Cloud Security categorizes risk into four levels: low, medium, high, and critical. Teams handle low and medium alerts, which are based on best practices that we must follow. High and critical alerts are very important and require immediate attention. When these critical alerts occur, we contact PingSafe or the SentinelOne data team for support. They help us resolve the issue, identify affected resources, and provide comprehensive information. Occasionally, we receive direct support from SentinelOne, collaborating with them using their tools. The system is reliable and accurate, with no false positives.

It significantly reduced our mean time to detect threats. Previously, we didn't use security tools, so I had to identify and address vulnerabilities independently. To ensure best practices were followed, I had to manually investigate issues within our AWS environment and troubleshoot them alone. SentinelOne has been instrumental in guiding us toward securing our infrastructure by providing insights into best practices and automating threat detection.

SentinelOne Singularity Cloud Security has helped reduce our mean time to remediate.

What is most valuable?

The most valuable feature is the notification system, providing real-time alerts and comparisons crucial for maintaining security. Additionally, the dashboard's user interface and user experience are intuitive and easy to understand, even for new users.

What needs improvement?

One potential drawback is the cost of SentinelOne Singularity Cloud Security, which may be prohibitive for smaller businesses or startups, particularly those in regions with lower average incomes, such as India.

For how long have I used the solution?

I have been using Singularity for around one year.

How are customer service and support?

The customer service and support team is knowledgeable and helpful. Throughout the migration, they remained available for several hours without complaint, providing assistance at every step.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial deployment was not difficult. It was smooth, with support from experienced team members and customer support during the two to three-day migration process.

What about the implementation team?

During migration, more than two people were involved, though only two were necessary.

What's my experience with pricing, setup cost, and licensing?

The pricing is somewhat high compared to other market tools. This cost can be particularly prohibitive for small businesses and startups.

Which other solutions did I evaluate?


What other advice do I have?

I would rate SentinelOne Singularity Cloud Security nine out of ten.

My responsibility within our infrastructure is limited to the infrastructure itself, excluding the application and database layers. As such, I can only offer guidance on the infrastructure aspects of our implementation. When we deployed SentinelOne Singularity Cloud Security in our hybrid infrastructure, both cloud and data center-based, the migration was smooth, taking approximately two to three days of testing to complete successfully.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)