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Easy to use while making complex features very usable and intuitive
What do you like best about the product?
SEON support is some of the best I've seen. Response times is within 24hrs. This allows us to address troubleshoot the implementation of new features.
What do you dislike about the product?
One of the downsides is that SEON is missing complex dashboards. This makes sense because they want to focus on the core mission and allows organizations to use dedicated dashboard platforms of their choice.
What problems is the product solving and how is that benefiting you?
SEON addresses fraud detection in our ecommerce marketplace. It provides email and device intelligence. This allows us to quickly find repeat emails that are fraudelent and also repeat devices in account creation.
A great and reliable tool to deter fraud and monitor customer activity for AML purposes
What do you like best about the product?
Efficient Customer Service
Detailed information on transactions and customer behjaviour
Detailed information on transactions and customer behjaviour
What do you dislike about the product?
Integration missed some data-points which are still not integrated at this stage
Not all reports are easily customized
Not all reports are easily customized
What problems is the product solving and how is that benefiting you?
Bonus Abuse
Third Party Account Takeovers
Shared Payment Methods
Suspicious Payment Activities
NRCs / NDCs Reporting
Third Party Account Takeovers
Shared Payment Methods
Suspicious Payment Activities
NRCs / NDCs Reporting
Easy to understand system where setting up rules is quick.
What do you like best about the product?
Super quick and helpful Customer Service. Support is incredible. Real time monitoring means rapid fraud detection. Smooth integration and implementation. Risk Team is using SEON when reviewing accounts to stop bonus abuse, affiliate fraud, reducing chargeback risk, etc. Easy to use system with a lot of features (like custom list's) to prevent fraud during the registration process. SEON is as well helpful when reviewing conversion rates as non-monetary accounts are eliminated quickly.
What do you dislike about the product?
For me there are no downsides when using SEON.
What problems is the product solving and how is that benefiting you?
With setting up rules you stop fraud already during the registration process. However, even existing accounts are checked while the customer is logging in and you can identify connections between accounts you never checked before. Best example are savings when you stop affiliate fraud as the CPA cost is nowadays quite high. With real time monitoring Risk doesnt rely on internal reports anymore and decisions are made quickly. ATO or ATO attempts can be prevended whith some simple rules you can create or rules which are already set up by SEON.
It free's up a lot of time means agents can spend more of it during investigations.
It free's up a lot of time means agents can spend more of it during investigations.
Outstanding utility to fight fraud!
What do you like best about the product?
Use of Shopify store data and external Data that allows you to see a comprehensive overview of (example) orders, all in one place. The customer support is fast and responsive and puts the user first!
What do you dislike about the product?
Too many helpful features! It makes fighting fraud too easy!
What problems is the product solving and how is that benefiting you?
There was an issue with SEONS cancellation (DECLINE) feature.
SEON assured an update will arrive to fix the issue and offered a step by step tutorial of using shopify flow automations to temporarily fix the problem!
SEON assured an update will arrive to fix the issue and offered a step by step tutorial of using shopify flow automations to temporarily fix the problem!
Satisfied Bookmaker and Casino
What do you like best about the product?
Incredibly easy to use. Rating system allows the flagging of customers, which combats the issues we experience around fraud day to day
What do you dislike about the product?
Inability to offer a full turnkey solution around player registrations
What problems is the product solving and how is that benefiting you?
Assists with identifying problematic casino and sportsbook players and syndicates.
Risk/Fraud analyst
What do you like best about the product?
live monitoring on accounts, connections checking and such
What do you dislike about the product?
can't think of anything right now to be honest
What problems is the product solving and how is that benefiting you?
It is showing us live registration/login/deposit monitoring which is helpful for catching suspicious activity
SEON Service Review
What do you like best about the product?
SEON is one of the best fraud prevention platforms that I've used in my 6 years of experience in the Fraud/Risk field. It is user-friendly, and there are useful updates and new implementations, for which we're being proactively informed by SEON's customer support and developers. It has helped me a lot in my day-to-day professional life as a Fraud Analyst. We have integrated SEON with our backoffice, which is also a great feature.
What do you dislike about the product?
Sometimes the loading time is a bit more than expected, but it is understandable based on the information that it has in the database.
What problems is the product solving and how is that benefiting you?
Risk detection, automation, and additional external checks.
GREAT experience with SEON
What do you like best about the product?
Customer Connections tab Hash ID e.t.c, overall it is a great app.
What do you dislike about the product?
I don't dislike anything about SEON, overall it is a great app.
What problems is the product solving and how is that benefiting you?
SEON is highly benefiting our team's Fraud Investigations and reports.
SEON reviw
What do you like best about the product?
The automation and functionality, easily implemented and integrated to our processes. Our daily job is way easier.
What do you dislike about the product?
Nothing, I have no issues, everything works fine.
What problems is the product solving and how is that benefiting you?
You help us beat bonus claimers, PM abusers, everything.
SEON IMPACT
What do you like best about the product?
its machine-learning rules are very awesome, it helps me set up great rules
What do you dislike about the product?
some rules lacks clarity and need to be worked on
What problems is the product solving and how is that benefiting you?
it creates easy way of identifying fraud-related transactions and helps you protect the system
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