Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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SalesForce is a force to be reckoned with
What do you like best about the product?
I love that I don't have to take a class in order to use it. I can run reports, create new ad hoc reports off of cases all in moments.
What do you dislike about the product?
I have no issues with SalesForce.com or the product.
What problems is the product solving and how is that benefiting you?
Support, Social Media, retention boost and fantastic listening posts.
Desk.com provides an easy to use and modern help desk solution
What do you like best about the product?
Desk.com is very intuitive - even if you consider your level of tech savvy low, setting up and using desk.com is very straightforward. Getting support agents set up is a breeze and customizing to fit your org's specific needs is quick and easy as well. If you need help or have questions, there is always someone from desk.com that you can chat with in minutes to get answers.
What do you dislike about the product?
There isn't much to dislike - but if I had to say something, it would be being able to match the interface on the mobile app with the interface you use on the web. We are still using the last gen web interface as this is what my techs are comfortable with - would be cool to be able to choose the interface we want on the app like on the web.
What problems is the product solving and how is that benefiting you?
We use desk.com as our technology and maintenance help desk. Being able to efficiently track, organize and respond to requests is the biggest benefit we've seen. The system makes it hard for a request to fall through the cracks and go unnoticed.
ECommerce Salesfoce Review
What do you like best about the product?
What I like best about Salesforce is the fact that it combines all your communication ECommerce channels - email, online chat, notes and order management.
What do you dislike about the product?
I don't think I dislike anything about it.
What problems is the product solving and how is that benefiting you?
Integrating all communication channels into one platform is a problem we solved. The benefits to this are priceless.
Recommendations to others considering the product:
Test it out! Give it a try you may really enjoy using it for all your ECommerce needs.
Easy to Learn
What do you like best about the product?
I love how simple the basics were to learn. I was brand new to salesforce, and within an hour of training I was able to learn everything I needed for my job. Now I have went on to work on expanding my skills via Salesforce Trailhead, and pleased with the simple step by step training they offer.
What do you dislike about the product?
I honestly haven't had any dislikes so far. However I only use a small portion of Salesforce.
What problems is the product solving and how is that benefiting you?
I ise Salesforce only for researching clients for our sales reps, so for me the biggest benefit is being able to work remotely from home.
Main Person interacting in Desk.com
What do you like best about the product?
I like all partiicpants can view the matter individually with out clogging up individual emails
What do you dislike about the product?
It's been slow in the Classic Agent for several months when Resolving numerous cases
What problems is the product solving and how is that benefiting you?
Having material in one place, allowing templates and assignment all in one place.
Recommendations to others considering the product:
A great go to area for multiple users keeping info in one place for all view, comment and even respond to client
Salesforce
What do you like best about the product?
The interface between Salesforce and SpringCM is key for us. We use Salesforce for all data management and filing. It is essential that this is a cloud-based service as the majority of our staff works remotely.
What do you dislike about the product?
Reporting can be cumbersome, the back end with user permissions is also difficult at times.
What problems is the product solving and how is that benefiting you?
Having a cloud-based service is a huge problem-solver for us. It allows our staff to work internationally and for us to connect with our international and national clients.
Very seamless and easy to use for CRM and working with customers.
What do you like best about the product?
very structured and catered to the work that is being done for customers.
What do you dislike about the product?
Sometimes would crash with Five9 that was an added adapter as calling software to be a call center.
What problems is the product solving and how is that benefiting you?
Able to seamlessly take inbound calls and support the customers account through Saleforce. Able to add necessary notes about the customer so that the next agent that may assist them can do so accordingly.
Helpful
What do you like best about the product?
Quick responses to questions I have. I use salesforce a lot in my job so I have a lot of questions.
What do you dislike about the product?
Don't understand what I'm asking because I do usually have a lot of questions. It would be easier to immediately start a live chat.
What problems is the product solving and how is that benefiting you?
Report issues
Support Tickets
What do you like best about the product?
Easy way for our team to track cases. Reports are easy to pull to make sure we can keep an eye on case load and figure out learning opportunities.
What do you dislike about the product?
Reporting can be buggy and time out during a large date range.
What problems is the product solving and how is that benefiting you?
We are learning where are students and faculty are struggling with certain points in our Learning Management System and can target our training to meet those needs.
SFDC Service Cloud Review
What do you like best about the product?
Ease of use, content and flexibility, ability to collaborate
What do you dislike about the product?
Too many screens to navigate, irrelevant content included
What problems is the product solving and how is that benefiting you?
Identity and Access management. Available content
Recommendations to others considering the product:
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