Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great way to stay up to date on multiple companies
What do you like best about the product?
I am able to access company information for multiple companies quickly and keep them all organized. Also, when someone leaves one company and moves to another, I can easily update their information.
What do you dislike about the product?
I haven't come across any problems as of yet.
What problems is the product solving and how is that benefiting you?
A great way to set tasks for myself or others in my network.
Complicated but usable support tool
What do you like best about the product?
SFDC Service cloud really allows you to customize things just the way you need them. You can create new objects, modify existing objects and add workflows and rules. It is relatively easy to add new case types so you can customize the tool for different products or workflows.
What do you dislike about the product?
While it is great that you can customize everything, a lot of it is way too complicated. Certain objects do not interact with others like you would expect so you end up creating bridges behind the scenes which significantly complicate the process and the ongoing support of it. It is also extremely expensive and it seems like everything you want to add to it, community, KBs comes with a new cost.
What problems is the product solving and how is that benefiting you?
It was great to have all the user info in one place, have the rest of the company be able to see cases and know what support was doing. We could easily create cross functional reports for sales, marketing and executives.
Recommendations to others considering the product:
Make sure you know what you want, Service Cloud can do just about anything, but there is a cost, both in real dollars and in the time and maintenance to make things work. Many times you may find that something you expected to be easy, is far from it and if you get too far down the path, you end up with super expensive consulting fees.
Who is your customer? How do we help them?
What do you like best about the product?
The user interface is really well-designed, intuitive, easy to use. Also appreciate that there's a mobile platform and integrated social media tools, and access to third-party apps help customize the experience for different industries and needs.
It's also been very helpful in launching a highly-needed single sign on for our enterprise services.
It's also been very helpful in launching a highly-needed single sign on for our enterprise services.
What do you dislike about the product?
In an organization where not everybody is a digital native, training can be tedious, and even after a lot of exposure some admins are intimidated by its complexity. It's also quite expensive, but that's not necessarily a concern for my department. We do think it adds enough value to justify the cost.
What problems is the product solving and how is that benefiting you?
We need a robust customer support solution, and Salesforce does a pretty darn good job of capturing and organizing that aspect of our business. No significant complaints.
Recommendations to others considering the product:
Never had any significant problems with this vendor.
We utilize Salesforce as our Call Center Platform
What do you like best about the product?
Love the simplicity and accountability!! Very impressive!
What do you dislike about the product?
I cant say that I have any discrepancies
What problems is the product solving and how is that benefiting you?
The simplicity of these program has allowed for a top notch team to enable themselves to utilize the program with efficiency and confidence.
Recommendations to others considering the product:
With 30 years experience in customer service industry this program supercedes any and all others!
A great one stop solution to a variety of support tasks
What do you like best about the product?
As a support manager, I like the reporting features which give me great insight into workflow, my reps efficiency performance and an easy way of reviewing the content of their written work.
What do you dislike about the product?
I find that some features are not easy to understand and it has taken a team of dedicated Salesforce peeps to really get the software doing what we need it to do on a daily basis. This is not necessarily a fault with the product, its just not a one click solution, which I don't think it claims to be.
What problems is the product solving and how is that benefiting you?
Its fantastic for the daily issues i face getting insight into my teams performance and provides out team with awesome feedback on their efficiency and customer satisfaction.
Easy to Use, User Friendly!
What do you like best about the product?
The ease of accessing reports and the ability to understand all functions of this product make it one of the best out there!
What do you dislike about the product?
Some of the 'required' fields are not necessary. Being able for each user to customize on an individual level would be great!
What problems is the product solving and how is that benefiting you?
We are now able to pull Sales reports for the outside account executives easily and quickly. This makes a big difference from the previous system being used.
Recommendations to others considering the product:
This product is user friendly- easy to train employees on!
Salesforce Cloud
What do you like best about the product?
Easy to navigate. Clear direction on what is next. Streamlines everything for easy organization.
What do you dislike about the product?
Can sometimes run a little slow. I absolutely do not love the mobile app as I find it hard to access what I need
What problems is the product solving and how is that benefiting you?
Keeps everything in one place for me and if I did not have this software I would not have good follow-ups with leads
Recommendations to others considering the product:
I am not sure what else would compare!!
Easy to use
What do you like best about the product?
Very easy to use when keeping track of accounts, individual clients, samples, and reports.
What do you dislike about the product?
Dislike that their app for iPhone/iPad is not very user friendly.
What problems is the product solving and how is that benefiting you?
It helps to maintain communication between departments.
Easy Ticketing System
What do you like best about the product?
The interface looks nice and it is easy to use.
What do you dislike about the product?
The text is terrible and it is hard to have multiple people work on the same ticket.
What problems is the product solving and how is that benefiting you?
We need to have a ticketing system to solve client's problems. It was easy for our staff that worked from home.
Recommendations to others considering the product:
Change the font. Allow multiple people to be in the ticket at once. All people to see who is in the ticket and what they did in it.
salesforce is wonderful
What do you like best about the product?
Salesforce is amazing for our organization. It helps us keep track of our customers in a great way. It shows past conversations, when they have been helped, it is so much easier to input information and keep them updated. There is also a app to use which is very neat to organize customers.
What do you dislike about the product?
It took awhile to learn and can be confusing at times.
What problems is the product solving and how is that benefiting you?
We are trying to raise our membership base, and raising retention rates within our company. We realized salesforce is more efficient to get things done.
showing 6,701 - 6,710