Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Loved the Ease of Use
What do you like best about the product?
I love the ease of running reports and tagging donors in different categories (I used it in a non-profit setting)
What do you dislike about the product?
I was involved in merging an old CRM platform into Salesforce and I wish that had been a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Overall, Salesforce allowed us to engage with our donors on a whole new level. Being able to make notes on contact with donors helped communication within our office.
Functional
What do you like best about the product?
This application makes it easy to share a lot of information.
What do you dislike about the product?
The application is very busy looking, which can make finding information overwhelming.
What problems is the product solving and how is that benefiting you?
It is very easy to share information and files with large groups of people.
Salesforce: Better than Expected!
What do you like best about the product?
We recently implemented Salesforce at our facility based on recommendations through our corporate headquarters. Salesforce has proven to be user-friendly. Specifically, it is easy to access past quotes and the contact list is helpful for quickly referencing customer information. Salesforce has also streamlined the process of sending information internally - people that don't use sales force at the company can receive information in an easy to follow format. It has eliminated the need for duplicate paperwork to be sent out.
What do you dislike about the product?
We are still overcoming a company wide learning curve. The newness of Salesforce's implementation is the only immediately apparent negative.
What problems is the product solving and how is that benefiting you?
Communication from department to department has certainly improved. Our shipping department can receive information quickly and easily with an attached Salesforce request, whereas before duplicate work was necessary to transfer information from a processed order to provide our sampling and shipping departments.
We have expedited processing and shipping of orders as a result. Communication with corporate headquarters is also considerably easier based on the implementation of the cloud.
We have expedited processing and shipping of orders as a result. Communication with corporate headquarters is also considerably easier based on the implementation of the cloud.
User-Friendly, Attractive Customer Support Software
What do you like best about the product?
Our company switched to Desk from Zendesk in early 2014 (I started about a year later). One of the best features of Desk is the integral TalkDesk, which means we can keep phone and email support along with reporting and metrics all in one place. Desk is user-friendly, intuitive, and the Next Gen agent features batch notation, which is so useful for distributing pending tickets to other agents when taking four or more days off.
What do you dislike about the product?
Lately, we are having issues with Mailjet integration, causing replies to be blocked automatically by the recipient. We are working on this issue.
What problems is the product solving and how is that benefiting you?
Desk.com helps us understand customer insights, sort billing and technical issues, and answer questions about our own service and company. Our international customer base is growing, so having an additional contact option that isn't a toll-free number is helpful for them.
Salesforce Service Cloud
What do you like best about the product?
The ability to work multiple records and tasks from the same window. Also the ability to add helpful tasks and dialed screen pops.
What do you dislike about the product?
There really isn't much to dislike. I am a big fan of Salesforce and I think this tool is fery helpful to users such as those in a call-center type role.
What problems is the product solving and how is that benefiting you?
The ability to quickly work a lead from one window. Speed to contact!
very handy out of the office
What do you like best about the product?
that you can be out of the office ... with only your phone and still take care of your customers
What do you dislike about the product?
never ever being able to be disconnected?
What problems is the product solving and how is that benefiting you?
maintaining customer relationships
alright software
What do you like best about the product?
accessing my data from anywhere I no longer need to vpn into my network
What do you dislike about the product?
Setup can be long and I wish they did more upfront sys admin training for us
What problems is the product solving and how is that benefiting you?
giving user access to data 24/7
Great Product
What do you like best about the product?
The system is very easy to use and get staff trained in it.
What do you dislike about the product?
There isn't anything in particular that I do not like about the system.
What problems is the product solving and how is that benefiting you?
taking better care of our customers
Data Collection and storage Tool
What do you like best about the product?
The program was fairly easy to use the UI was simple enough to muddle through. Sales team was able to utilize data features to store information that was easily accessed from one place rather than in several excel spreadsheets .
What do you dislike about the product?
The program left alot to be desired. The functionality was usable but our industry could have used a bit more detail to support our needs.
What problems is the product solving and how is that benefiting you?
Data storage and location identification. Simplification of information and data collection. Inventory systems used are more simple using sales force.
Recommendations to others considering the product:
Try it, it may meet your needs better than you initially expected. For the industry i was in when used it has worked well. There are still room for improvement but they are certainly on the righ ttrack.
Desk review
What do you like best about the product?
I use it for email support with members. The desk.com is easy to use, the thread with correspondence is easy to read.
What do you dislike about the product?
Merge cases in NewGen confuses me. It was much simpler on the old system.
What problems is the product solving and how is that benefiting you?
I use desk.com to reply to our members/users with the general questions about the service.
Benefit is that we all can see the case and get all the archives if needed.
Benefit is that we all can see the case and get all the archives if needed.
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