Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Customer Service with Robust Dashboard
What do you like best about the product?
I appreciate the real-time tracking capabilities of Salesforce Service Cloud, which allow my team to effectively report service levels to senior management. The comprehensive dashboard is a one-stop shop for tracking service tickets and customer feedback, helping in problem identification before, during, and after purchase. I also value the system's ability to filter incoming queries from multiple channels like telephony, email, and chat messenger. With the support of a system integrator, setup was smooth and uncomplicated. Additionally, the AI features are promising for helping us draft more effective responses.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use the product for real-time SLA tracking and centralized reporting, improving customer feedback analysis and service levels before, during, and after purchase.
Efficient Data Management and Easy Navigation with Service Cloud
What do you like best about the product?
Service Cloud helps us view all of our important data related to an account in a streamlined way. I love that it is so easy to switch between tabs!
What do you dislike about the product?
I truly wish that everyone in our organization made use of Service Cloud. Honestly, I don't have any negative feedback to share.
What problems is the product solving and how is that benefiting you?
Service Cloud helps streamline our support operations and gets our customers help and answers faster
Great for Service-Based Organizations, but Pricey
What do you like best about the product?
It’s a great tool for service based organisations
What do you dislike about the product?
Cost of usage as customers think it is too much
What problems is the product solving and how is that benefiting you?
Customer comms simplification
Bought for the Animal, Not the Product
What do you like best about the product?
I don’t really use the product I just want the animal for my kids
What do you dislike about the product?
I don’t really use the product I just want the animal for my kids
What problems is the product solving and how is that benefiting you?
I don’t really use the product I just want the animal for my kids
Excited to Implement—Expecting a Game Changer with No Downsides
What do you like best about the product?
I do not use it yet, but we are looking to implement it, and I believe it will be a game changer with providing service
What do you dislike about the product?
I don’t see any downsides with the product
What problems is the product solving and how is that benefiting you?
Creating cases automatically for end users, with ease
Highly recommend
What do you like best about the product?
Ability to configure it to our business needs.
What do you dislike about the product?
Could use more templated builds for faster implementation
What problems is the product solving and how is that benefiting you?
Key integration with legacy systems.
Great Tool for Efficient Case Management and Team Collaboration
What do you like best about the product?
It helps out operations team manage the cases that come in from clients and work with internal teams to resolve them.
What do you dislike about the product?
I don't have any concerns at the moment. We mainly use it for case management and it does well.
What problems is the product solving and how is that benefiting you?
Previously client issues were resolved via email, which made tracking difficult
Good solution
What do you like best about the product?
Flexibility of solutions to build for our specific solution
What do you dislike about the product?
Don't know enough yet to dislike anything
What problems is the product solving and how is that benefiting you?
Case management to assign co tract trainings
Great for 360° Account View, but Reporting Needs Improvement
What do you like best about the product?
Connect cases with account information for a full
360 view
360 view
What do you dislike about the product?
Reporting is clunky and hard to generate
What problems is the product solving and how is that benefiting you?
Giving us a complete 360 review between our accounts and our tickets
AgentForce Boosts Service Cloud, but Training Takes Too Long
What do you like best about the product?
AgentForce for service cloud and AgentForce voice
What do you dislike about the product?
Training Time and agent configuration with routing
What problems is the product solving and how is that benefiting you?
Service cloud with Amazon connect causing issues for agents and members
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