Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Client Experience and Automation, but Analytics Needs Improvement
What do you like best about the product?
What I appreciate most is the ability to create excellent experiences for our clients. I also value how we can gather data to identify what aspects of our services are working well and which areas need improvement. Additionally, the option to automate certain support activities is a significant benefit.
What do you dislike about the product?
The built-in analytics feature isn't very impressive.
What problems is the product solving and how is that benefiting you?
This tool assists us in managing client success, as well as handling escalations and feedback more effectively.
Simplicity and Efficiency with Salesforce Service Cloud
What do you like best about the product?
I appreciate the simplicity of setting up Salesforce Service Cloud. Communication between our teams has improved, and the response time to our customers is much faster, which is beneficial for our customer service.
What do you dislike about the product?
The price!
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to improve communication between our teams and speed up our response times to our customers, which is crucial for our customer service.
Comprehensive Customer Support with a Steep Learning Curve in Salesforce Service Cloud
What do you like best about the product?
The best part of Salesforce Service Cloud is its 360° customer view — it centralizes all interactions (cases, chats, calls, emails) in one place, making it easy for agents to deliver fast, personalized support. Features like case automation, knowledge base, and omnichannel routing also boost efficiency and response times.
What do you dislike about the product?
The downside of Salesforce Service Cloud is that it can be complex and expensive to set up and maintain. Customization often requires admin or developer skills, and users can feel overwhelmed by the number of features. It’s powerful — but not always intuitive for new teams.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves problems like scattered customer data, slow response times, and lack of visibility across support channels. By centralizing everything in one platform, it helps deliver faster, more consistent service, improves team collaboration, and gives managers real-time insights into performance and customer satisfaction.
Anticipated Time-Saver for Sales and Support Teams
What do you like best about the product?
I am interested in Salesforce Service Cloud for its potential to support our sales and support team. I expect it to be easy to use, enhancing productivity, and saving time to focus on other priorities. I find the concept of handling customer inquiries and providing quick responses attractive for improving efficiency.
What do you dislike about the product?
Nothing yet
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud could enhance productivity, save time for other priorities, and efficiently handle customer inquiries with quick responses.
Robust and Scalable Platform—Best in the World!
What do you like best about the product?
Is a robust platform, able yo scalate in Orgs
What do you dislike about the product?
All is good! The platform is better of world
What problems is the product solving and how is that benefiting you?
Resolve questions of customers with agentforce
Easy to use, but the voice should be included
What do you like best about the product?
I really like that it is a very simple solution to use and implement.
What do you dislike about the product?
The voice is not included; it is a separate service and another cost.
What problems is the product solving and how is that benefiting you?
Resolve receiving the tickets in one place and manage the requests until their closure
Service Cloud: Excellent and easy to use for everyone
What do you like best about the product?
I like everything about Service Cloud, it is excellent.
What do you dislike about the product?
In truth, I like everything about it; it is easy to handle for users and developers.
What problems is the product solving and how is that benefiting you?
The problem of customer case management
Easy to Use but Difficult to Implement
What do you like best about the product?
Integrated to CRM suite is an enormous advantage
What do you dislike about the product?
hard to implement in our bank, competition won
What problems is the product solving and how is that benefiting you?
Nothing
Great Interconnected Service with No Downsides
What do you like best about the product?
We are interconnected, which provides better service to our customers.
What do you dislike about the product?
I still have a lot to learn about how to use the product.
What problems is the product solving and how is that benefiting you?
Helping our systems stay interconnected for our customers.
Simple and User-Friendly Experience
What do you like best about the product?
It’s easy to use, we can put a lot of use cases
What do you dislike about the product?
the interface is not really user friendly
What problems is the product solving and how is that benefiting you?
Help my clients to solve their issues
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