Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Customer Service with Service Cloud
What do you like best about the product?
Service cloud allows are agents to quickly service customers with ease.
What do you dislike about the product?
I like service cloud. Nothing negative to say at this time. Na
What problems is the product solving and how is that benefiting you?
One application to service retail and credit card customers.
Easy Admin Operation and Clear Data Visibility
What do you like best about the product?
For admin, easy to operate. Can see the data easily.
What do you dislike about the product?
It’s big platform, for the new user need to take many times to get familiar, I know is every platform is like this, but maybe there is more easy way I just don’t know
What problems is the product solving and how is that benefiting you?
User can find answer at their own, save time for the email communication between user and admin
Great 360° Customer View, but Data Integration Is Challenging
What do you like best about the product?
The ability to centralize customer information and interaction provide the 360 view
What do you dislike about the product?
The data integration work that has taken
What problems is the product solving and how is that benefiting you?
Faster response and resolution of the issue of the customer
Great AI Integration, No Complaints
What do you like best about the product?
AI integration, Einstein analytics and Agentforce
What do you dislike about the product?
Nothing that I dislike as a feature. Early GA
What problems is the product solving and how is that benefiting you?
Full blown features
Great Functionality, No Major Complaints
What do you like best about the product?
Is practical for users and this is good for me
What do you dislike about the product?
I haven't found anything that I dislike so far, maybe in the future, but for now there is nothing that bothers me.
What problems is the product solving and how is that benefiting you?
The response time for clients has been reduced, leading to greater efficiency.
Great for Service Insights, but Migration Can Be Challenging
What do you like best about the product?
The tool helps me in getting the service insights of from my customers
What do you dislike about the product?
Migrating from an existing services platform into salesforce service cloud it’s a little hard
What problems is the product solving and how is that benefiting you?
Sales inside of something that was very hard for me to get it. I’m hoping this this is gonna solve our issues.
Easy Customization Makes Service Cloud a Great Fit
What do you like best about the product?
We can customized the service cloud to meet our use cases. The customization is easy to implement. We can use the agentic capability in the service cloud as well which is super useful to improve our productivity.
What do you dislike about the product?
N/A. We actually like this product a lot.
What problems is the product solving and how is that benefiting you?
We build our customer service platform based on the service cloud. We won’t be able to operate without the service cloud.
Powerful and Flexible Support Tool for Any Team
What do you like best about the product?
Powerful, flexible support tool for any team
What do you dislike about the product?
Complex setup, not a plug in and go and steep learning curve
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlined our student support with unified communication, automation, and a full view of each student. It's improved resolution times and student satisfaction, though initial setup was complex
Efficient Case Management, but Steep Learning Curve with Service Cloud
What do you like best about the product?
What I like most about service cloud is the ability to streamline and centralize case management. Service Cloud provides a single location to manage all customer interactions, cases, and support workflows.
What do you dislike about the product?
The hardest part about Service Cloud is that it involves a steep learning curve. The platform can be overwhelming for new users due to its vast features and complexity, requiring extensive training for staff.
What problems is the product solving and how is that benefiting you?
Service Cloud has helped us have a centralized system for customer cases as well as allow us the ability to utilize powerful automations within our org.
Good
What do you like best about the product?
Improving customer satisfaction, automoting task rtc
What do you dislike about the product?
It is very expensive and complex to understand.
What problems is the product solving and how is that benefiting you?
Helped us in customer satisfaction
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