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Salesforce Service Cloud: Una Experiencia Increíble
What do you like best about the product?
Utilizar el servicio de nube de Salesforce ha sido una experiencia transformadora para nuestra empresa. La plataforma no solo ofrece una integración perfecta con nuestros sistemas existentes, sino que también proporciona una visión de 360 grados de nuestros clientes, permitiendo una atención más personalizada y eficiente. La flexibilidad y escalabilidad de Salesforce nos permiten adaptarnos rápidamente a los cambios del mercado, mientras que sus herramientas de automatización aumentan significativamente nuestra productividad. Además, la seguridad robusta y el soporte técnico excepcional nos dan total confianza para enfocarnos en el crecimiento de nuestro negocio. Recomiendo encarecidamente Salesforce para cualquier empresa que busque innovación y excelencia en la gestión de relaciones con los clientes
What do you dislike about the product?
Hasta el momento, no hemos identificado desventajas en el uso de la plataforma Salesforce Service Cloud. La experiencia ha sido extremadamente positiva y la plataforma ha satisfecho todas nuestras necesidades de manera eficiente.
What problems is the product solving and how is that benefiting you?
Hasta el momento, no hemos tenido problemas con Salesforce Service Cloud. La plataforma ha funcionado de manera eficiente y ha cumplido con todas nuestras expectativas. Esto nos beneficia enormemente, ya que podemos enfocarnos en nuestras actividades principales sin preocupaciones técnicas, mejorando nuestra productividad y satisfacción del client
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Service Cloud for Internal IT
What do you like best about the product?
Service cloud allows us to manage customer service with in our existing data base of record. Making the agent experience much smoother.
What do you dislike about the product?
I wish that service cloud had a cleaner intergration with Microsoft Teams, If you don't use slack then you really are out of luck.
What problems is the product solving and how is that benefiting you?
Sevice cloud is allowing us to manage all our customer service interactions with one lens for reporting and analytics
So accessible and useful
What do you like best about the product?
The amount of detail that we need for a program for our company was found in Salesforce. It has been so easy to do what we need with the amount of data we work. And the user experience has been great, even for people that are not good with technology.
What do you dislike about the product?
Sometimes it can get a little buggy or complicated, but it's usually easy to figure out where some wires were crossed.
What problems is the product solving and how is that benefiting you?
Keeping all of our data organized and protected.
It's an option
What do you like best about the product?
We were able to use it to create what I'd characterize as a 'basic' ticket workflow in a few weeks using licensing we essentially already had. Support is responsive.
What do you dislike about the product?
Like most things trying to be all things to all people, it basically requires you to build everything yourself from whole cloth. You want to remind a client they have an open case every few days? Better be ready to work with modulos and possibly some code. Want a case to reopen when someone replies to it? That's going to be a multistep process to arrange. In many places, if you'd like an email letting you know a ticket has an update; that's going to be a template, an alert, and a flow at minimum; other ticketing systems that'd be a tick box 'notify agent on ticket update' sort of option.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system. While salesforce has been rough and time consuming it was at least something we already had licensing for our agents to use.
Service Cloud makes the difference!
What do you like best about the product?
Although we are using Salesforce and the Service Cloud for a while already we are still at the beginning of our Service journey. For us Service Clouds makes a big difference on how we can deal with all our customers inquiries and how we can apporach them best. It also provides full visibiliy to everyone in the organization and is an essential part of our customer 365 view.
What do you dislike about the product?
It is not exactly about the Service Cloud itself but for us changing old habbits and establish new ways of working with the Service Cloud sometimes is a challenge.
What problems is the product solving and how is that benefiting you?
It is helping us with customer questions, complaints and warranty and or quality issues.
Salesforce Service Cloud Ease of Access
What do you like best about the product?
Salesforce service clouds best feature is the Recomended setup through which we can build a complete setup process of a feature in minutes using Guided setup without moving to different setup menus. For Example Setting up Embedded Chat you can just follow the guided setup to build it and Do not need to move through multiple items such as setting presence status, routing configuration, and setting queues, all can be done in single window.
What do you dislike about the product?
Cannot see all its feature untill go to that feature option and should actually help in other setups such as setting Einstien bot along with chat
What problems is the product solving and how is that benefiting you?
Setting up multiple feature with Ease
Salesforce Service Cloud -> Mature and Still Improving
What do you like best about the product?
IT's combination of products to solve any service use case
What do you dislike about the product?
Cost and complexity, it is very clicky to maintain and to add entitlements you need to still switch to classic from lightning, considering ho wlong ago the company made the tranistion to lightning, this is crazy
What problems is the product solving and how is that benefiting you?
It helps with service ticketing and milestone management to help keep our SLAs in check
We use the Service Cloud to handle customer inquiries. and it's been great so far.
What do you like best about the product?
We use the email to case feature the most in service cloud, making sure no email communication is lost.
What do you dislike about the product?
The agents need to be trained well to be efficient.
What problems is the product solving and how is that benefiting you?
Service Cloud gives us a centralized location to track all the customer inquiries and feedback, also giving the leadership team a line of sight into how issues are being handled.
Its an awesome product with full of features a service industry wants.
What do you like best about the product?
- Omni Channel
- CTI support
- Chatbot
- Service console
- Easy to integrate
- User friendly UI
- Implimenation is fast and easy
- Awesome customer support
- CTI support
- Chatbot
- Service console
- Easy to integrate
- User friendly UI
- Implimenation is fast and easy
- Awesome customer support
What do you dislike about the product?
I don't find any issues in Salesforce Service Cloud in my day to day activity. I am using it almost daiy. The ecosystem has great references to learn, find issue fixes etc.
What problems is the product solving and how is that benefiting you?
It very difficult to manage ticketing system, assigning tickets based on skills. But Salesforce Service cloud make this easy for us.
Useful
What do you like best about the product?
It's a grerat way to keep all customer interaction in our channels right on the feed. It's possible to have a timeline and make the customers have theeir needs solved.
What do you dislike about the product?
I couldn't find any cons since I started using Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
It's making possible to interact to customers and with cases and the feed turning agent's work easy.
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