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Service Cloud - Experience Cloud - Review
What do you like best about the product?
That it is part of Salesforce and it comes with our package and doesn't require an additional payment to have this feature.
What do you dislike about the product?
It doesn't impact our company but I can foresee others may run into issues with concurrent experience cloud users. There is a limit and you can purchase more.
What problems is the product solving and how is that benefiting you?
Providing customer service to our customers and a knowledge base so that they can self serve.
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So far it has been good
What do you like best about the product?
Ease of use, good customer support and we frequently use it.
What do you dislike about the product?
Sometimes hard to implement the new features.
What problems is the product solving and how is that benefiting you?
customer service
Service Cloud is beneficial
What do you like best about the product?
I like to be able to keep track of progess and opportunities that are ongoing, this is beneficial and crucial in our industry.
What do you dislike about the product?
Ease of use, I feel as if it is a little difficult to grasp because of all the hidden componets.
What problems is the product solving and how is that benefiting you?
Keeping track of ongoing business
Keep pushing forward, you are not just supporting businesses; you are shaping the future
What do you like best about the product?
Everything, its not single feature. From Omni channel, AI tools to reports,scalability and documentation & from easy implementation/integration, Development to customer conversion and support, fast deployment, reponse and frequenntly used. It gives boost for every IT sector.
What do you dislike about the product?
The price - there will a plan for small scale businesses.
What problems is the product solving and how is that benefiting you?
Onne soluttion, Centralized system, Automation, Customer orientation.
Project management with Cases
What do you like best about the product?
The flexibility of Case Record Types allow multiple Teams to manage projects with different components, milestones, and fullfillment.
What do you dislike about the product?
SPAM filtering is missing on Email-to-Case automation.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to manage projects and support tickets with tracking and transparency.
Easy to get started and configure
What do you like best about the product?
Meets the majority of business cases out of the box, but is also incredibly customisable to meet other requirements.
What do you dislike about the product?
There are some features I miss from Zendesk that aren't available. The reporting functionality isn't good enough.
What problems is the product solving and how is that benefiting you?
Provides our customer support channel
best cloud service experience
What do you like best about the product?
Service cloud helps to manage all the client cases veryy well and manage it accordingly
What do you dislike about the product?
quite complex and tools can be updated accordingly
What problems is the product solving and how is that benefiting you?
User management
Salesforce is very recommended CRM for all business
What do you like best about the product?
the most important, the UI is very perfect. with this complexity on the journey and flow. your UI an UX help us a lot. thank you!
What do you dislike about the product?
sometimes the modul and the solution is quite expensive between other CRM.
What problems is the product solving and how is that benefiting you?
our business user only have an aspiration and point point. With Salesforce, they can guide us to use best practice journey based on our business segment. and also all Team Support from Salesforce very helpful to give the best solution
SF Service Cloud is pure gold
What do you like best about the product?
The way it bundles all major needs into a nice and easy to configure package.
Realy easy to have a coherent and full functional basic setup.
Yet it is also easy to extend based on the needs for customer.
Realy easy to have a coherent and full functional basic setup.
Yet it is also easy to extend based on the needs for customer.
What do you dislike about the product?
Chat part is improoving but currenty lacks some steps when deploying automatically for multiple sandboxes. Luckily we have found ways to automate most of it to avoid manual setup on a daily base but that required extra work.
What problems is the product solving and how is that benefiting you?
Single access point to contacting customer service. Central view on communication with customer. Replacing multiple systems currently in use.
A well all round platform
What do you like best about the product?
Easy to access and reliable. Ai enabled features
What do you dislike about the product?
The price for a license is a bit on the higher side.
What problems is the product solving and how is that benefiting you?
Sales cloud solves our sales data retention
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