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Salesforce CRM
What do you like best about the product?
Customizability & Flexibility. The level of customization allows for tailored workflows, custom fields, automations, and reports that are specific to our team.
What do you dislike about the product?
There is a learning curve due to it's massive amount of features and customizability. The system almost requires experienced admins or users to set up and train. While the system does not rely on it, integration is the fuel that allows the system do work to it's fullest.
What problems is the product solving and how is that benefiting you?
Centralized customer history, and better team collab allowed for more efficient responses and thoughtful responses to our customers without sacrificing service.
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A must have tool for every company with a service department
What do you like best about the product?
Great tool for managing both internal and external cases. It allows our service teams to collaborate on customer cases and helps ensure we hit our SLA and milestones. Besides streamlining our internal service delivery processes, it also provides valuable insights for our sales and customer success teams, which help drive pipeline and upsell opportunities with our existing customers. Love how it seamlessly integrates with the rest of our CRM.
What do you dislike about the product?
Not much in terms of downside. It comes loaded with a lot of functions and features, which, truthfully aren't being fully utilized at our current company size at the moment but can see us leveraging more as our company grows.
What problems is the product solving and how is that benefiting you?
Service Cloud helps improve and automate processes for our internal service teams, which as a result, helps streamline how quickly we're able to respond to and resolve our customer cases.
Salesforce Service Cloud solution
What do you like best about the product?
Service Setup Assistant and guidiness through setup with an optimized, pre-built Service Cloud solution make the impmenetation and a breeze.
Email integration features, like email to case.
Customer service Omni-channel is a great tool to automate everything
Email integration features, like email to case.
Customer service Omni-channel is a great tool to automate everything
What do you dislike about the product?
Email-to-case features lacks additional configuration.
What problems is the product solving and how is that benefiting you?
- Scattered emils.
- Diffrent channels.
- Manual work and assigment.
- Repetivite manual tasks.
- Diffrent channels.
- Manual work and assigment.
- Repetivite manual tasks.
My service Journey is a game changer for consulting
What do you like best about the product?
so here three key features that make my consulting life easier and help create strong customer engagement outcomes:
Service Assistance: This feature simplifies the core service setup by helping with queues, routing, omnichannel statuses, users, and native automation like email-to-case and web-to-case. It ensures that the foundation of the service system is solid, allowing businesses to provide fast, efficient support.
"My Service Journey" Beta Capability: This feature enables consultants and businesses to identify quick wins. It helps in quickly spotting areas for immediate improvements, speeding up success, and making solutions simpler and more effective for everyone involved.
Integration Capability: Salesforce’s ability to integrate with other tools is a game-changer. Whether through packages like Digital Engagement or AppExchange tools like Aircall, the seamless integration enhances communication and customer service, making it easier to manage multiple channels and improve overall customer experience.
Service Assistance: This feature simplifies the core service setup by helping with queues, routing, omnichannel statuses, users, and native automation like email-to-case and web-to-case. It ensures that the foundation of the service system is solid, allowing businesses to provide fast, efficient support.
"My Service Journey" Beta Capability: This feature enables consultants and businesses to identify quick wins. It helps in quickly spotting areas for immediate improvements, speeding up success, and making solutions simpler and more effective for everyone involved.
Integration Capability: Salesforce’s ability to integrate with other tools is a game-changer. Whether through packages like Digital Engagement or AppExchange tools like Aircall, the seamless integration enhances communication and customer service, making it easier to manage multiple channels and improve overall customer experience.
What do you dislike about the product?
The SMS capability in Salesforce, while powerful, can take a bit of time to set up, which sometimes makes clients lose interest compared to other SMS tools available on the AppExchange that offer faster setup. However, I always recommend customers to be patient because having the SMS functionality natively in Salesforce allows for robust automation through Flow. This enables businesses to fully leverage SMS for deeper engagement, offering a much more integrated and seamless experience in the long run.
What problems is the product solving and how is that benefiting you?
Enhanced Customer Engagement: By leveraging SMS and Flow, Salesforce service cloud allows for immediate, actionable communication. This enables businesses to send targeted messages that prompt customer engagement, keeping clients informed and involved throughout their service journey.
Proactive Follow-Up: With the ability to automate follow-up actions through email and SMS, I can ensure that customers receive timely reminders, updates, and responses to their inquiries. This proactive approach fosters a stronger connection with customers and enhances their overall experience.
Proactive Follow-Up: With the ability to automate follow-up actions through email and SMS, I can ensure that customers receive timely reminders, updates, and responses to their inquiries. This proactive approach fosters a stronger connection with customers and enhances their overall experience.
Service Cloud paved a path for ultimate customer satisfaction
What do you like best about the product?
Connects us with online communities, encouraging customers to help eachother to find solutions, learn from peers and share experiences while reducing the load on the Orgnaizzation's support tream. The biggest upside is ability to centralize data from different sources into one platform.
What do you dislike about the product?
Some unpractical assurances. More prices. Hidden expenses. Poor customer service at times.
What problems is the product solving and how is that benefiting you?
Gives a very practical overview of the customer profile. Increases sales, customer satisfaction.
This is a very handy on the cloud platform taking us on to cloud 9 :-)
This is a very handy on the cloud platform taking us on to cloud 9 :-)
Innovación en las organizaciones
What do you like best about the product?
Salesforce ha brindado una experiencia increíble tanto para usuarios como para consultores y desarrolladores, tanto su funcionalidad como las características que brinda para realizar nuestras tareas día a día lo hace cada vez mas fácil e innovador.
What do you dislike about the product?
Hasta el momento no he tenido desventajas por sobre otros CRM o sistemas integradores
What problems is the product solving and how is that benefiting you?
Temas de servicio al cliente, ventas, postventa y automatizaciones de muchos procesos comerciales
Spent my entire 5 year career with Service Cloud, and it's an incredibly useful cloud to have.
What do you like best about the product?
I love the case management, its easy to maintain, most processes are automated already by using a flip of a switch instead of coding.
What do you dislike about the product?
I can't think of any downsides at this time.
What problems is the product solving and how is that benefiting you?
A one source authority for customers and employees. With some additional work, centralized regularly used information that are customer-specific can be surfaced which saves a ton of time.
Sales User
What do you like best about the product?
I use Service Cloud as a sales user to create customer support cases and monitor progress. Having this natively integrated keeps all customer information in one place and makes it easy to use and navigate.
What do you dislike about the product?
None so far. I haven't had any issues yet.
What problems is the product solving and how is that benefiting you?
It eliminates the risk of customer issues falling through the cracks.
Transforming Customer Service: A Comprehensive Review of Salesforce Service Cloud
What do you like best about the product?
Salesforce's Service Cloud is not just a customer service tool; it is a complete solution that has helped us elevate our service to a new level. The flexibility, automation, and analytical capabilities provided by the platform are unparalleled. I highly recommend it to any company looking to improve customer service efficiency and increase customer satisfaction.
What do you dislike about the product?
Learning Curve: Although the interface is intuitive, the depth and breadth of functionalities can result in a steep learning curve for new users. This may require a significant investment in training to ensure the team uses the platform effectively.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud benefits my work as a software engineer by providing an integrated and customizable platform that improves efficiency, collaboration, and service quality. With advanced automation, data analysis, security, and support features, I can focus on developing innovative and effective solutions while ensuring that operational processes are optimized and customers are satisfied.
Service Efficiency like we did not know was possible!
What do you like best about the product?
Service cloud has allowed us to streamline all aspects of our service business. Implementation and integration were made very easy with the help of an integration partner. We love that our website contact forms for service now integrate directly into cases in Salesforce. With this system being something we use every single day, we needed something robust enough to handle the current volume and also flexible enough to grow with our company. Any issues or tweaks we need are handled right away!
What do you dislike about the product?
There really isn't anything I can say that I dislike about Service Cloud! It is customizable, so all of the things that did not work out of the box have been updated to fit our specific needs.
What problems is the product solving and how is that benefiting you?
The biggest bennefit for us when we implemented Service Cloud was the ability to better sync communication between our sales and service teams. We now provide a better all around service to our customers because our sales team knows when cases are created and our service team knows when new product is sold!
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