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Has everything that a company needs
What do you like best about the product?
Omnichannel have a very customizable options
What do you dislike about the product?
Even with the flexibility to customize cases, it is still very complex to do.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
What problems is the product solving and how is that benefiting you?
All data customer in one place
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Service Console is THE BEST
What do you like best about the product?
We manage cases in several queues that come in from multiple origins (Digital Experiences, email, internal), are able to update accounts, run reports and switch back and forth between tabs to keep our work flowing. The tabs in the console view is THE BEST! I can't work in a regular salesforce view anymore, I'm in console every day. We added flows to a few different case types allowing us to gather information, create the case, send for approval, then create a product, calendar event, and campaign all from an easy form for our users. you can do anything with Salesforce.
What do you dislike about the product?
I wish Setup had the same list view features as regular Salesforce did. Being able to edit within a list of user, profiles, permissions, etc would be amazing.
What problems is the product solving and how is that benefiting you?
We make it easy for our staff and external users (members, sponsors) to get in touch with us to resolve questions, conserns or other issues that need reolving.
Service Cloud is the best solution for enterprise case management
What do you like best about the product?
Service Cloud is based on the Salesforce platform and is infinitely configurable. The biggest advantage is that it lives on your CRM so your customer data can remain in one place. The future is very exciting because of the new Agentforce AI which allows companies to automate customer interactions AND do the corresponding actions in Salesforce and other integrated systems.
What do you dislike about the product?
Service Cloud can be difficult to configure and companies need to invest in a knowledgable team or a strong consulting partner to ensure the long term success and evolution of their case management.
What problems is the product solving and how is that benefiting you?
Service Cloud allows the company's customers to log cases from email or from the portal and have cases logged in a consitent way, routed to the correct person. This setup allows for growth and scaling.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
Happy Customer
What do you like best about the product?
I really like how Salesforce Service Cloud makes it easy to stay on top of customer requests. It keeps everything in one place, so I can see customer history and manage cases without hunting down info. Plus, the automations save time on the repetitive stuff, so I can focus on actually helping people!
What do you dislike about the product?
Honestly, it can feel a little confusing and clunky sometimes. There’s so much going on that it’s easy to get lost or spend too much time trying to find what I need. I wish some things were just simpler to use right out of the box!"
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps keep all our customer info and conversations in one spot, which makes it way easier to follow up and keep track of open cases. Instead of juggling a bunch of tools or notes, everything’s organized, so I can respond faster and make sure nothing falls through the cracks. It’s a big help for staying on top of things and giving customers better support!
Service Cloud Makes Helping Guests Seamless
What do you like best about the product?
We serve our guests and internal employees by being able to use Cases and Cases Assignment Rules to help route incidents and requests to the right teams. Tools like Experience's help us provide excellent customer support and easily integrate with other products. We can track cases, report on how our agents are doing, and provide quick daily service. Having Knowledge is a huge help for us and our team of agents.
What do you dislike about the product?
I am not sure that I have any dislikes about Service Cloud, this product works very well for our needs.
What problems is the product solving and how is that benefiting you?
we can manage all of our different teams of people from IT to direct customer support and guest relations. It helps us be able to quickly respond to guest needs and concerns while also being flexible to support our internal teams to help our stores work more smoothly.
Service cloud review
What do you like best about the product?
Seamless customer support with powerful automation and integration tools.
What do you dislike about the product?
Customization complexity can lead to a steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps streamline complaint management and customer interactions, improving response times and overall customer satisfaction.
About Salesforce service could
What do you like best about the product?
We can Do customer 360 and we can all the cases related to customer at one place which I like
What do you dislike about the product?
I dislike the speed of the interface not like classic
even lex interface there quick lighweight codings i don't know why we don't have
even lex interface there quick lighweight codings i don't know why we don't have
What problems is the product solving and how is that benefiting you?
Gathering all our customer problems together
managing our support team
report ands dashboards
more platform options to customize
managing our support team
report ands dashboards
more platform options to customize
Easiest way to improve Customer relationship and have KPI on it
What do you like best about the product?
Easy Steps configuration for customer that what to improve their case Management.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
What do you dislike about the product?
Service Cloud should include add on/Package for claims management.
What problems is the product solving and how is that benefiting you?
Help clarify and improve support management. Give us an opportunity to harmonize it and create a real Knowledge base
Robust solution for Customer support (B2B/B2C) and Internal departments
What do you like best about the product?
Scalability ,ease of use and maintenance: We use Salesforce for customer support for B2B and B2C clients as well as internal case management for various departments (Support, engineering requests, compliance/risk requests etc.).
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
What do you dislike about the product?
Limited OOTB Routing capabilities, cost and complexity in setting up omni-channel routing.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves for our merchant technical and non-technical support requests for all of our customer segments (white glove/non-white glove services). It serves both no-touch/low-touch automated as well as manul touchpoint use cases.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Salesforce Service Cloud Review
What do you like best about the product?
I have been learning about Salesforce Service Cloude, and i'ts really improved how we can handle customer support in our company. What I like the most is that we can assist customers through different channels ( email, chat, social media) without losing track. The automation also saves a lot of time by automatically assiging the cases.
The AI feature is a great bonus as it suggests quick solutions for the agents.
The AI feature is a great bonus as it suggests quick solutions for the agents.
What do you dislike about the product?
It can be a bit pricey and tricky to learn at first, but once you get tthe hang of it, it's really helpfull.
What problems is the product solving and how is that benefiting you?
We can assist customers though different channels
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