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Project management with Cases
What do you like best about the product?
The flexibility of Case Record Types allow multiple Teams to manage projects with different components, milestones, and fullfillment.
What do you dislike about the product?
SPAM filtering is missing on Email-to-Case automation.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to manage projects and support tickets with tracking and transparency.
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Easy to get started and configure
What do you like best about the product?
Meets the majority of business cases out of the box, but is also incredibly customisable to meet other requirements.
What do you dislike about the product?
There are some features I miss from Zendesk that aren't available. The reporting functionality isn't good enough.
What problems is the product solving and how is that benefiting you?
Provides our customer support channel
best cloud service experience
What do you like best about the product?
Service cloud helps to manage all the client cases veryy well and manage it accordingly
What do you dislike about the product?
quite complex and tools can be updated accordingly
What problems is the product solving and how is that benefiting you?
User management
Salesforce is very recommended CRM for all business
What do you like best about the product?
the most important, the UI is very perfect. with this complexity on the journey and flow. your UI an UX help us a lot. thank you!
What do you dislike about the product?
sometimes the modul and the solution is quite expensive between other CRM.
What problems is the product solving and how is that benefiting you?
our business user only have an aspiration and point point. With Salesforce, they can guide us to use best practice journey based on our business segment. and also all Team Support from Salesforce very helpful to give the best solution
SF Service Cloud is pure gold
What do you like best about the product?
The way it bundles all major needs into a nice and easy to configure package.
Realy easy to have a coherent and full functional basic setup.
Yet it is also easy to extend based on the needs for customer.
Realy easy to have a coherent and full functional basic setup.
Yet it is also easy to extend based on the needs for customer.
What do you dislike about the product?
Chat part is improoving but currenty lacks some steps when deploying automatically for multiple sandboxes. Luckily we have found ways to automate most of it to avoid manual setup on a daily base but that required extra work.
What problems is the product solving and how is that benefiting you?
Single access point to contacting customer service. Central view on communication with customer. Replacing multiple systems currently in use.
A well all round platform
What do you like best about the product?
Easy to access and reliable. Ai enabled features
What do you dislike about the product?
The price for a license is a bit on the higher side.
What problems is the product solving and how is that benefiting you?
Sales cloud solves our sales data retention
Best crm for transforming you business with managing customer and revenue.
What do you like best about the product?
Case escalation process one of the best process in the service cloud which helps to escalate case more efficiently.
What do you dislike about the product?
Cases are not ready out of the box for large scale routing for diverse skilled Salesforce.
What problems is the product solving and how is that benefiting you?
A robust system for tracking customer issues, assigning cases to appropriate agents, setting priority levels, and monitoring resolution progress.
Service Cloud Case management and Einstein features are amazing
What do you like best about the product?
Einstein Case Classification is amazing along with Omnichannel. There has been awesome improvements recently to the case mangement bringing in AI which as allowed for auto resolution of cases fast and efficient manner. The CRM Analytics dashboards showing the cost savings are amazing as well.
The Einstein Knowledge article recommendation has done wonders for the service team I worked for. It is fairly easy to setup these tools to enhance the customer support experience.
We usually have few hunderd cases a day and to optimise the investment of having too many support engineers, we had to look for these optimisations and it has done wonders.
The experience cloud sites with Einstein bots are amazing as well. They deflect most of the customers and has tremendously decresed the load on the support team.
The Einstein Knowledge article recommendation has done wonders for the service team I worked for. It is fairly easy to setup these tools to enhance the customer support experience.
We usually have few hunderd cases a day and to optimise the investment of having too many support engineers, we had to look for these optimisations and it has done wonders.
The experience cloud sites with Einstein bots are amazing as well. They deflect most of the customers and has tremendously decresed the load on the support team.
What do you dislike about the product?
There were issues while implementing the omnichannel especially the custom routing. It would have been amazing if there was more documentation on it and a bit more support. The Einstein bot's functioning has been a bit of a black box but it has increasingly been transparent.
What problems is the product solving and how is that benefiting you?
Service Cloud helps in identifying and fixing customer's troubles in using our products and services efficently. It helps with self serve for customer and also enhances the shared knowled of our customer service reps thus allowing for a consistent response to all customers according to their needs.
Unlimited options
What do you like best about the product?
Upsides are unlimited options to customize your service and input an insurmountable amout of data. I use this service every day in my job. I am able to integrate my CMS, data collection, and email to case with just a click here and there.
What do you dislike about the product?
It take a bit of background knowedge for someone who doesn't know coding, soft coding, or a ton of background tech information.
What problems is the product solving and how is that benefiting you?
data tracking
Genuine Service cloud review
What do you like best about the product?
There are so many things and i can tell you some of them like
Customer 360 view
omni channel support\
Case management
Service analytics
Customer 360 view
omni channel support\
Case management
Service analytics
What do you dislike about the product?
I have not found anything which i dislike about salesforce features in service cloud.
What problems is the product solving and how is that benefiting you?
It is helping to view all about your associations working at a single place where you can track your customers behaviour and improve or maintain your cycle.
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
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