Agentforce Service
Salesforce, Inc.External reviews
6,956 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficiency in business processes, no negative points so far
What do you like best about the product?
Generate efficiency in commercial processes.
What do you dislike about the product?
At the moment, I have nothing to declare about the product.
What problems is the product solving and how is that benefiting you?
Efecuancja
Great AI Integration for Customer 360, but Pricey
What do you like best about the product?
AI integration from other channels to have a customer 360
What do you dislike about the product?
The cost of the product combined with the other products
What problems is the product solving and how is that benefiting you?
Integrated view of the customer
Comprehensive Service Management for Businesses, with Room for Agent Improvement
What do you like best about the product?
Handle all services needed to business to control their services
What do you dislike about the product?
Nothing particular , but agent will improve more
What problems is the product solving and how is that benefiting you?
Taking care of user request
Great for Company Data, but Integration Could Be Easier
What do you like best about the product?
I use to the data of my company and to integrate with sf
What do you dislike about the product?
It could be easier to integrate all data bases
What problems is the product solving and how is that benefiting you?
Integrate date
Great for Efficiency, but UI Can Be Confusing for Some Users
What do you like best about the product?
We’ve achieved significant efficiencies for our employee service team by using cases. Honestly, we wouldn’t know what to do without it!
What do you dislike about the product?
The user interface might be somewhat confusing for those who aren't very familiar with computers.
What problems is the product solving and how is that benefiting you?
This has really helped our team become more efficient!
Great Daily Tool, But Sometimes Complicatedsy
What do you like best about the product?
It is really amazing and I love using it every single day
What do you dislike about the product?
That’s kind of complicated some times and
What problems is the product solving and how is that benefiting you?
To being able to reach all of my costumers
Great Productivity Boost, but UI Needs Improvement
What do you like best about the product?
It is excellent for boosting the productivity of people.
What do you dislike about the product?
The UI could use some improvement to make it more intuitive.
What problems is the product solving and how is that benefiting you?
Its workflow is easy to use.
IT Specialist I
What do you like best about the product?
Very reliable and user friendly. Also secured.
What do you dislike about the product?
Nothing much, it is very well designed and thought.
What problems is the product solving and how is that benefiting you?
Eliminating all the legacy systems which are not reliable.
Great for Customer Service, but Chat Console Needs Improvement
What do you like best about the product?
Service cloud is being used my customer to serve them with chats for cases and calls too
What do you dislike about the product?
This console might offer improved features for agents when it comes to chat and calls.
What problems is the product solving and how is that benefiting you?
Solving complex customer handling
Great Out-of-the-Box Features, but Customization Can Be Tricky
What do you like best about the product?
We are really new into the platform and I think the out of the box features are the best part.
What do you dislike about the product?
It’s more of a personal thing, but sometimes I find it hard to actually personalize things to our org
What problems is the product solving and how is that benefiting you?
I think it’s solved our outdated case mgmt platform and gives us something with future scalability
showing 121 - 130