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Service Cloud Makes Helping Guests Seamless
What do you like best about the product?
We serve our guests and internal employees by being able to use Cases and Cases Assignment Rules to help route incidents and requests to the right teams. Tools like Experience's help us provide excellent customer support and easily integrate with other products. We can track cases, report on how our agents are doing, and provide quick daily service. Having Knowledge is a huge help for us and our team of agents.
What do you dislike about the product?
I am not sure that I have any dislikes about Service Cloud, this product works very well for our needs.
What problems is the product solving and how is that benefiting you?
we can manage all of our different teams of people from IT to direct customer support and guest relations. It helps us be able to quickly respond to guest needs and concerns while also being flexible to support our internal teams to help our stores work more smoothly.
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Service cloud review
What do you like best about the product?
Seamless customer support with powerful automation and integration tools.
What do you dislike about the product?
Customization complexity can lead to a steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps streamline complaint management and customer interactions, improving response times and overall customer satisfaction.
About Salesforce service could
What do you like best about the product?
We can Do customer 360 and we can all the cases related to customer at one place which I like
What do you dislike about the product?
I dislike the speed of the interface not like classic
even lex interface there quick lighweight codings i don't know why we don't have
even lex interface there quick lighweight codings i don't know why we don't have
What problems is the product solving and how is that benefiting you?
Gathering all our customer problems together
managing our support team
report ands dashboards
more platform options to customize
managing our support team
report ands dashboards
more platform options to customize
Easiest way to improve Customer relationship and have KPI on it
What do you like best about the product?
Easy Steps configuration for customer that what to improve their case Management.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
What do you dislike about the product?
Service Cloud should include add on/Package for claims management.
What problems is the product solving and how is that benefiting you?
Help clarify and improve support management. Give us an opportunity to harmonize it and create a real Knowledge base
Robust solution for Customer support (B2B/B2C) and Internal departments
What do you like best about the product?
Scalability ,ease of use and maintenance: We use Salesforce for customer support for B2B and B2C clients as well as internal case management for various departments (Support, engineering requests, compliance/risk requests etc.).
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
Ease of Integratation: We are collaborating across multiple salesforce instances within our org, enabling warm transfers between orgs. Also love the ability to integrate with other 1P and 3P systems, data lakes.
User Experience: Flexibility and user experience for SLA management, visual indicators for milestones and flexibility to customize Service console to fit our business requirements
What do you dislike about the product?
Limited OOTB Routing capabilities, cost and complexity in setting up omni-channel routing.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves for our merchant technical and non-technical support requests for all of our customer segments (white glove/non-white glove services). It serves both no-touch/low-touch automated as well as manul touchpoint use cases.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Additionally, we also use it for internal Salesforce support teams, risk teams and approval management in specific instances.
Salesforce Service Cloud Review
What do you like best about the product?
I have been learning about Salesforce Service Cloude, and i'ts really improved how we can handle customer support in our company. What I like the most is that we can assist customers through different channels ( email, chat, social media) without losing track. The automation also saves a lot of time by automatically assiging the cases.
The AI feature is a great bonus as it suggests quick solutions for the agents.
The AI feature is a great bonus as it suggests quick solutions for the agents.
What do you dislike about the product?
It can be a bit pricey and tricky to learn at first, but once you get tthe hang of it, it's really helpfull.
What problems is the product solving and how is that benefiting you?
We can assist customers though different channels
Service Cloud - Experience Cloud - Review
What do you like best about the product?
That it is part of Salesforce and it comes with our package and doesn't require an additional payment to have this feature.
What do you dislike about the product?
It doesn't impact our company but I can foresee others may run into issues with concurrent experience cloud users. There is a limit and you can purchase more.
What problems is the product solving and how is that benefiting you?
Providing customer service to our customers and a knowledge base so that they can self serve.
So far it has been good
What do you like best about the product?
Ease of use, good customer support and we frequently use it.
What do you dislike about the product?
Sometimes hard to implement the new features.
What problems is the product solving and how is that benefiting you?
customer service
Service Cloud is beneficial
What do you like best about the product?
I like to be able to keep track of progess and opportunities that are ongoing, this is beneficial and crucial in our industry.
What do you dislike about the product?
Ease of use, I feel as if it is a little difficult to grasp because of all the hidden componets.
What problems is the product solving and how is that benefiting you?
Keeping track of ongoing business
Keep pushing forward, you are not just supporting businesses; you are shaping the future
What do you like best about the product?
Everything, its not single feature. From Omni channel, AI tools to reports,scalability and documentation & from easy implementation/integration, Development to customer conversion and support, fast deployment, reponse and frequenntly used. It gives boost for every IT sector.
What do you dislike about the product?
The price - there will a plan for small scale businesses.
What problems is the product solving and how is that benefiting you?
Onne soluttion, Centralized system, Automation, Customer orientation.
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