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experiência nota mil
What do you like best about the product?
A interface é intuitiva e facilita a navegação, tornando tudo muito prático.
What do you dislike about the product?
No momento, não tenho nada a reclamar. Estou satisfeita e espero que continue assim! :)
What problems is the product solving and how is that benefiting you?
Ele centraliza todas as interações com os clientes em uma única plataforma, facilitando o acesso às informações e melhorando a comunicação entre as equipes. Isso resulta em um atendimento ao cliente mais ágil e eficiente.
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Streamlined and Efficient Customer Service Management
What do you like best about the product?
Salesforce Service Cloud makes it so easy to manage customer interactions in one place. I appreciate the automation tools that reduce the workload for our team and speed up response times. The ability to customize workflows and integrate with other Salesforce features really allows us to tailor it to our needs. Overall, it’s been a big help in improving our customer service and keeping track of our metrics.
What do you dislike about the product?
While Salesforce Service Cloud is powerful, it does come with a learning curve, especially for new users. Customization options are great, but they can feel overwhelming at first, and sometimes small tweaks require more time than expected. It can also be on the pricey side, particularly for smaller teams, but the features make up for it.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us streamline customer support by centralizing all customer inquiries, interactions, and case management in one platform. Before using it, managing customer requests across different channels was chaotic and time-consuming, often leading to delayed responses or lost messages. Now, with all channels integrated, we can respond faster and ensure no issue falls through the cracks. The automation features, like automatic case assignments and follow-ups, reduce manual tasks, allowing our team to focus more on complex customer issues. Overall, it has greatly improved our efficiency, enhanced customer satisfaction, and provided better insights through detailed reporting.
It's nice to use for service based org and provides personalized support over a variety of channels
What do you like best about the product?
Omnichannel is the best thing in Service cloud which routes the cases based on right agent skill.
What do you dislike about the product?
Additional price for some features which is important.
What problems is the product solving and how is that benefiting you?
It's solving our customer complaint managemnt problem which was getting handled with different tool earlier before we started using salesforce.
Salesforce Service Cloud Review
What do you like best about the product?
personalized and efficient support to your customers across multiple channels.
Custom Reports and Dashboard.
Automated case Routing.
Social Customer Service.
Asset and Order Management.
Custom Reports and Dashboard.
Automated case Routing.
Social Customer Service.
Asset and Order Management.
What do you dislike about the product?
The cost of licensing, implementation, customization, and maintenance.
It doesn't offer complete packages through integration.
The platform lacks frequent upgrades or updates.
The functionality to be overly complicated.
It doesn't offer complete packages through integration.
The platform lacks frequent upgrades or updates.
The functionality to be overly complicated.
What problems is the product solving and how is that benefiting you?
Custom Reports and Dashboard.
Automated Case Routing.
Social Customer Service.
Automated Case Routing.
Social Customer Service.
A straightforward service that does its job Well
What do you like best about the product?
The service cloud helped our organization architect a new process of handling customer support and RMA services. Without it, the process was very manual and we were able to automate several steps to improve efficiency. It was no issue to set up and integrate with our process, and the salesforce documentation and support were always very helpful.
What do you dislike about the product?
Some features aren't completely plain from the start, but once ou find out a solution it is easy to scale and re-implement later on.
What problems is the product solving and how is that benefiting you?
We are solving our customer service needs and serial number history tracking through the service console using the case object.
It has been extremely helpful in organizing and reporting data relating to systems that we sell.
It has been extremely helpful in organizing and reporting data relating to systems that we sell.
Easy and efficient for your service requirements
What do you like best about the product?
Ease of Use and Number of Features for the users
What do you dislike about the product?
Customization and Ease of Integration for the cloud is a bit tasking
What problems is the product solving and how is that benefiting you?
Complaint Management
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service
Enterprise Feedback Management
Live Chat
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service
Enterprise Feedback Management
Live Chat
It is very well equipped with all the required settings.
What do you like best about the product?
The platform can grow with your business as your customer base increases.
What do you dislike about the product?
Nothing much, I liked all the features I have worked on.
What problems is the product solving and how is that benefiting you?
providing a centralized platform to track customer issues, route them to the appropriate agents, access relevant customer data, and deliver support across multiple channels, ultimately leading to faster resolution times, improved customer satisfaction, and a more streamlined service experience for both customers and support agents.
Service Cloud is number 1 for customer service
What do you like best about the product?
Easy to use, easy to conifgure, out of the box functionalities.
What do you dislike about the product?
Licence cost for South Africa is very high in dollars
What problems is the product solving and how is that benefiting you?
Implementing Service Cloud for cients has allowed us to help them achieve a better customer service for their clients
Overall review of Service Cloud
What do you like best about the product?
Transparency with entire organization if fantastic. This allows for CXM.
What do you dislike about the product?
Limitations for things like Following Cases makes it difficult to manage which cases are being followed. Partner Portal (Community portal) also has many miitations. Mobile acces to portal and community iis limited. Knowledge Base set up is limited, more fileds are needed to parse content.
What problems is the product solving and how is that benefiting you?
Transparency. Replacing legacy system wiht more capabilities.
Service Cloud is key for efficiency
What do you like best about the product?
With Salesforce Service Cloud teams can save time getting all they need in their hands without making much effort. With this product the company is able to support customers from anywhere while the agents do this in an all-in-one view. It is definitely the most used Cloud in my Salesforce org.
What do you dislike about the product?
Because the power of Service Cloud, there is so many things to configure before the real scenario implementation. It could be easier to configure.
What problems is the product solving and how is that benefiting you?
It helps us being in any channel the customer want to be. It also helps us by centralizing all demands in a single place.
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