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Automation of case classification, assigning and resolve quickly
What do you like best about the product?
Service cloud is resolve the issues quickly and maintain sla for customers.Easy of Implementation Integration with other external applications and quickly customer support.
What do you dislike about the product?
More UI reralted issues and free training is required to educate users
What problems is the product solving and how is that benefiting you?
Easy to integrate all customer channels and quickly to get all customer behaviour .
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good
What do you like best about the product?
easy to use user interface and very EASY TO LEARN
What do you dislike about the product?
sometimes the verification ishows as failed due to netwrok issue
What problems is the product solving and how is that benefiting you?
managing many contacts
Enhanced Customer Experience with Service Cloud and Einstein Bots
What do you like best about the product?
Salesforce Service Cloud, paired with Chat Bots, revolutionizes customer support.With their ability to handle common questions, Chat Bots significantly reduce response times and improve service quality.
The user-friendly interface and customizable features allow businesses to tailor bot interactions to meet specific needs.
We were able to intergrate the chat bot to the our site very easvily without much hassle.
The user-friendly interface and customizable features allow businesses to tailor bot interactions to meet specific needs.
We were able to intergrate the chat bot to the our site very easvily without much hassle.
What do you dislike about the product?
For new users, particularly those unfamiliar with Salesforce, navigating the platform can be challenging.
What problems is the product solving and how is that benefiting you?
We were looking for seeting up a chatbot for commonly asked question using knowledge articles which helps with deflecting ferquently asked question and reduce work for service agents.
360-Degree Customer View
What do you like best about the product?
Service Cloud centralizes customer information, providing agents with a complete view of each customer. This includes their history, preferences, and prior interactions, allowing for personalized support and faster resolution
What do you dislike about the product?
Service Cloud offers vast flexibility, which can be a double-edged sword. The setup can be challenging, requiring specialized knowledge to tailor it to specific business needs. This complexity can lead to lengthy onboarding and implementation periods.
What problems is the product solving and how is that benefiting you?
Service Cloud centralizes all customer information into a single, 360-degree view, accessible by all agents. This includes data from previous interactions, purchase history, preferences, and any open or closed cases.
The Service Cloud significantly enhances the efficiency of our call center team.
What do you like best about the product?
A user-friendly interface simplifies the tasks of the support team. It enables the team to manage cases proactively, as it consolidates customer case history on a single page.
What do you dislike about the product?
The implementation of backend code for Salesforce Service Cloud is notably intricate, and there is a limited pool of expertise available in the market.
What problems is the product solving and how is that benefiting you?
The majority of our complaint process has been automated.
Fits All Business
What do you like best about the product?
Extreme custumazible
Work with all object on SF
Integrate with AI
Work with all object on SF
Integrate with AI
What do you dislike about the product?
Can be a liitle hard a time to first setup
What problems is the product solving and how is that benefiting you?
Customer service with chatbot on SF that use our data model
Has everything that a company needs
What do you like best about the product?
Omnichannel have a very customizable options
What do you dislike about the product?
Even with the flexibility to customize cases, it is still very complex to do.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
What problems is the product solving and how is that benefiting you?
All data customer in one place
Service Console is THE BEST
What do you like best about the product?
We manage cases in several queues that come in from multiple origins (Digital Experiences, email, internal), are able to update accounts, run reports and switch back and forth between tabs to keep our work flowing. The tabs in the console view is THE BEST! I can't work in a regular salesforce view anymore, I'm in console every day. We added flows to a few different case types allowing us to gather information, create the case, send for approval, then create a product, calendar event, and campaign all from an easy form for our users. you can do anything with Salesforce.
What do you dislike about the product?
I wish Setup had the same list view features as regular Salesforce did. Being able to edit within a list of user, profiles, permissions, etc would be amazing.
What problems is the product solving and how is that benefiting you?
We make it easy for our staff and external users (members, sponsors) to get in touch with us to resolve questions, conserns or other issues that need reolving.
Service Cloud is the best solution for enterprise case management
What do you like best about the product?
Service Cloud is based on the Salesforce platform and is infinitely configurable. The biggest advantage is that it lives on your CRM so your customer data can remain in one place. The future is very exciting because of the new Agentforce AI which allows companies to automate customer interactions AND do the corresponding actions in Salesforce and other integrated systems.
What do you dislike about the product?
Service Cloud can be difficult to configure and companies need to invest in a knowledgable team or a strong consulting partner to ensure the long term success and evolution of their case management.
What problems is the product solving and how is that benefiting you?
Service Cloud allows the company's customers to log cases from email or from the portal and have cases logged in a consitent way, routed to the correct person. This setup allows for growth and scaling.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
AI features like Agentforce promise to help scale in the long term without massive growth in support headcount.
Happy Customer
What do you like best about the product?
I really like how Salesforce Service Cloud makes it easy to stay on top of customer requests. It keeps everything in one place, so I can see customer history and manage cases without hunting down info. Plus, the automations save time on the repetitive stuff, so I can focus on actually helping people!
What do you dislike about the product?
Honestly, it can feel a little confusing and clunky sometimes. There’s so much going on that it’s easy to get lost or spend too much time trying to find what I need. I wish some things were just simpler to use right out of the box!"
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps keep all our customer info and conversations in one spot, which makes it way easier to follow up and keep track of open cases. Instead of juggling a bunch of tools or notes, everything’s organized, so I can respond faster and make sure nothing falls through the cracks. It’s a big help for staying on top of things and giving customers better support!
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