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Confusing admin interface, nice graphical touch
What do you like best about the product?
I loved the look of the admin interface, as a developer it was visually easy to navigate.
I'll mainly be using my account for integration purposes, especially with Workato.
I'll mainly be using my account for integration purposes, especially with Workato.
What do you dislike about the product?
I was not a fan of the translations. Just because I'm from a region does not mean I want the language to default to mine. It is often confusing, translating technical terms that don't carry over and it makes navigating and discussing features really really hard.
Common terminology and features should be the same.
Common terminology and features should be the same.
What problems is the product solving and how is that benefiting you?
Integrating different customers using connector apps.
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Salesforce Service Cloud
What do you like best about the product?
Opportunity Scoring, Lead scroing , AI capbilities, account forecasting, can be easy to integrate with CPQ , bigtin can and other features, easue to use, and easy to implement as per configuration and user friendly so user uses frequently with best customer support experience
What do you dislike about the product?
mobile limitation about mobile flexi page , page layout and standard field translations
What problems is the product solving and how is that benefiting you?
Ease for sales professional to use
streamilne larger process at one place
User friendliness
Reliability
streamilne larger process at one place
User friendliness
Reliability
Salesforce Service Cloud transformed my support experience with its intuitive interface!
What do you like best about the product?
For a fact there are many things which are helpful in the service cloud such as Case Management, Process & workflow automation , easy SMS integration etc however the best way which boosted our productivity is through Omnichannel routing & the case management feature with a user friendly interface & 360 client view.
I also like its flexibility and the fact that it so readily integrates with so many complimentary tools and platforms.
I also like its flexibility and the fact that it so readily integrates with so many complimentary tools and platforms.
What do you dislike about the product?
Limited reporting & analytic capablities, also customization for that fact which has to be within the salesforce limits
What problems is the product solving and how is that benefiting you?
I believe salesforce is working on creating AI based survey & we as a company are also in process of getting the survey feedback management onboard in the organization
Service Cloud let us have a clear view and undestanding on customers issues.
What do you like best about the product?
It ease of use and escalationes rules that let us be on top of the issues.
What do you dislike about the product?
Basically the approach to telephony, it is very expensive for SMBs.
What problems is the product solving and how is that benefiting you?
We sell equipment and tracking complaint and mal funcitons is critical.
Salesforce Service Cloud User Experience
What do you like best about the product?
As per my user experience efficient case management and automation tools and easy to implement and manage the tools
What do you dislike about the product?
I doesn't have any dislikes regaring service cloud but, drawback of Salesforce Service Cloud is its complexity, which can feel overwhelming for small to medium-sized teams. The platform’s extensive customization options and layered navigation often require specialized knowledge, making onboarding slow and potentially costly. For organizations needing a simpler CRM, this added complexity may outweigh the benefits.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud effectively addresses key challenges in complaint management and customer service automation by streamlining processes and enhancing the overall human user experience. It centralizes customer interactions, allowing support teams to access a comprehensive view of each customer's history and issues, which leads to quicker resolutions. Automation tools, such as chatbots and automated case routing, reduce response times and free up agents to focus on more complex inquiries. This not only improves efficiency but also enhances customer satisfaction, as users receive timely and relevant support. Overall, by simplifying complaint management and automating repetitive tasks, Salesforce Service Cloud empowers businesses to deliver a more responsive and personalized customer service experience
Best Customer service and technical support CRM
What do you like best about the product?
Easy to use and widly used platform. A lot of built in features.
What do you dislike about the product?
User interface needs to be upgraded for both web and mobile.
What problems is the product solving and how is that benefiting you?
Keeping track of customer inquiries.
Use of the Service
What do you like best about the product?
The ease and usability of the tool
What do you dislike about the product?
There is a little more data missing in the tickets.
What problems is the product solving and how is that benefiting you?
Calls and customer service
Flexibility at your fingertips
What do you like best about the product?
The ability to create on the platform to enable your process. The lack of rigidity when it comes to customization enabling us to maintain our processes across functions/departments.
What do you dislike about the product?
Not much to say here. The timeline to go from ideation to implementation through trailhead functionality.
What problems is the product solving and how is that benefiting you?
Allowing us the flexibility to move from one channel to another seemlessly allowing our consumer to be as comfortable as they require to get their query resolved.
Transforming Customer Service with Salesforce Service Cloud
What do you like best about the product?
It is user friendly, has a comprehensive case management, has a lot of automation and AI features and offers some interesting integration possibilities.
What do you dislike about the product?
Customization can be quite complex and, compared to other solutions, prices (especially for low tiers) are in the higher end
What problems is the product solving and how is that benefiting you?
Storing and providing the complete company knowledge. Helping our users find the right answers very quickly.
The best Service Solution out there
What do you like best about the product?
Salesforce Service Cloud has a lot of features, that provides endless ways to automate workflows and make your processes more efficient. Service Cloud has extensive features like omni-channel support, Chatbots and knowledge. The AI features like case summary and Agentforce are game changing. Especially Agentforce that enables Autonomous Chatbot Agents.
What do you dislike about the product?
With Service Clouds many features comes complexity. While Service Cloud is easy to use for end users, it can be somewhat challenging to setup if you want to use all features. The email signature could also be better.
What problems is the product solving and how is that benefiting you?
Service Cloud has helped in the following areas
- Increase case deflection by using Self Service options
- Lowered case Resoultion Time
- Easier onboarding of new Service Agents
- Better Compliance of SLAs
- Increase case deflection by using Self Service options
- Lowered case Resoultion Time
- Easier onboarding of new Service Agents
- Better Compliance of SLAs
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