What do you like best about the product?

WebEbgage is a great tool for the automation on client engagement and conversion. Built-in AI features are work really well and accurate too. The best part is creating a client Journey is very simple and easy and all channels of communication are available with N numbers of combination. The onboarding team team is really helpful. Overall experience is Good.

What do you dislike about the product?

Not Dislike but yes some suggestion.

1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.

2. Can figure out the solution for the Best channel for communication for new users.

3. Can Improve support TAT for the queries received on the Webengage portal.

4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.

What problems is the product solving and how is that benefiting you?

For client awareness on our website , and analysing client data on our website for best conversion of leads.