Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater is an intuitive and user friendly platform
What do you like best about the product?
They layout! It's incredibly user-friendly and visually appealing. I know where to find everything. The Slack integration has been a game changer. Plus the support team are always on hand.
What do you dislike about the product?
It would be good to be able to customise alert emails more. At the moment, I am getting too broad a range of coverage.
What problems is the product solving and how is that benefiting you?
Everyone on the team can see the same thing. We look at the coverage reports each morning, then have a discussion about what's relevant. Meltwater has really helped us stay on top of media coverage in our industry.
Comprehensive & Intuitive
What do you like best about the product?
All media management in one place and logically laid out.
What do you dislike about the product?
Support videos whilst plentiful, needed to have a clear navigation for those at the onboarding / just getting started stage. I did find the right videos eventually but a real person onboarding was a much better experience.
What problems is the product solving and how is that benefiting you?
Helping identify any consumer issues or areas for improvement with products and services.
Excellent cross-channel overview of campaign performance
What do you like best about the product?
The quick reporting and downloadable graphics created are fantastic when pulling together campaign reports across press and socials at speed. It's also intuitive. When I click on something I want more information about it goes where I would expect it to. We use it weekly and more frequently during specific campaigns.
What do you dislike about the product?
Lack of integration with LinkedIn is frustrating but that's a Microsoft issue really...
What problems is the product solving and how is that benefiting you?
Quick and deep visibility into campaign performance across the European markets we operate in, in all the relevant languages
useful and convenient platform
What do you like best about the product?
the various options it offers, the AI assistant, customer support
What do you dislike about the product?
might need a little time to find your way around
What problems is the product solving and how is that benefiting you?
it is helping to collect a daily digest of needed internet results
Really great and intuitive tool
What do you like best about the product?
The social media dashboards are very helpful. As well as the AI search assistant.
What do you dislike about the product?
Sometimes you can't rank the social media posts' impressions
What problems is the product solving and how is that benefiting you?
Media monitoring is made easier
A must-have for any communication dpt.
What do you like best about the product?
I use MeltWater on a daily basis for digital and media monitoring, at global level. Once the requests are set up, I receive emails every morning, it's really user friendly.
What do you dislike about the product?
It could look more user friendly than it looks now
What problems is the product solving and how is that benefiting you?
Meltwater aggregates all mentions of our brand for quick and efficient daily monitoring. I save an incredible amount of time every day in research. I also save a lot of time on reporting.
A powerful and user-friendly media database, analysis, and outreach platform
What do you like best about the product?
Very powerful media databasefor key markets - North America, UK, mainland Europe; customisable newsletter functionality; ability to code own press release templates
What do you dislike about the product?
Pricing is definitely at the upper-end of the scale, media database not good when it comes to Asian markets.
What problems is the product solving and how is that benefiting you?
Finding journalists in key areas to target; ease of distribution and segmentation for press releases and readership; analytics of media performance
Meltwater has been great so far!
What do you like best about the product?
Meltwater has been super easy to use. It's very user-friendly and quick to find what feature I'm looking to use. I use it almost every day for marketing and communications purposes; it's helped with my day-to-day work. I really like the scheduling feature on Meltwater, which allows you to plan ahead and choose the ideal time to post based on the activity on your page. Marketing is all about getting the most eyes on your post, so that feature is great, and Meltwater really helps with that.
What do you dislike about the product?
I would like to see even more analytics options and deeper integrations with the current partners.
What problems is the product solving and how is that benefiting you?
Meltwater helps the multiple teams in the marketing, communications, media, and customer service departments work together since we can now find everything in one place. With so many teams working in marketing and communications efforts, it quickly becomes complicated. We now don't need to worry about task tracking and duplicating work since we can see what's being worked on and what's been done in real time on Meltwater. It has made us much more efficient and saved us a lot of time as a team.
Helping finding articles
What do you like best about the product?
Meltwater has helped us immensley in creating daily media round ups for our company. It's super simple to create the searches and find daily relevant news based on key words to keep up to date on the industry and how far our reach of in media goes. We also use it to create monthly social media reports and can easily see who our audience it and what content is perfoming the best. Our representive at Meltwater is super helpful any time we have questions.
What do you dislike about the product?
There's a bit of a learning curve in finding where everything is. Such as the social media analytics being in a seperate place to other analytics.
What problems is the product solving and how is that benefiting you?
Because our company covers country-wide it can be tough to find what media outlets are talking about us or relevant issues to our members. Meltwater makes it super easy to find all those articles based on keywords and we can keep up to date on what's happening in the industry.
Meltwater Review
What do you like best about the product?
Can quickly collate media mentions from all over the world (which we would be unable to find manually).
Tagging them is simple, then being able to easily download to transform in other software.
Tagging them is simple, then being able to easily download to transform in other software.
What do you dislike about the product?
It's a little bit slow.
Sometimes when downloading from explore, as a csv, it downloads as a txt file instead.
Sometimes the same media outlets have different names.
Sometimes when downloading from explore, as a csv, it downloads as a txt file instead.
Sometimes the same media outlets have different names.
What problems is the product solving and how is that benefiting you?
Gauging the success of our released products in terms of media interest.
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