Meltwater Suite
MeltwaterReviews from AWS customer
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Keep track of your business online
What do you like best about the product?
Meltwater has you covered when it comes to monitoring your company on the Internet and in the media. Their social media tools really help you understand your reputation and reach online.
What do you dislike about the product?
Sometimes I go into the wrong area when I am doing research, but it's easy to find the right tools to fit your needs when you poke around the platform.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me track the impact of our social media campaigns online.
Meltwater is an easy tool for media relations
What do you like best about the product?
I like how easy it is to get news about our College in an easy to read feed. Once the filters are set up, we can view most of the news that involves our faculty and students. We are able to share this information with them and they are always excited about the coverage that their research is getting. This is much easier than trying to do a browser search to find what I am looking for.
What do you dislike about the product?
I wish it was a little easier to create the filters ourselves and wasn't so complicated where we needed to reach out to staff to get these set up with departments and center as us. I wish it was easier to set up newsletters with outside of meltwater users.
What problems is the product solving and how is that benefiting you?
Meltwater is automatically finding our media hits and filtering out ones that don't involve our college, which is super helpful. It helps save us time of not having to do constant browser searching.
Great platform, but wish there was more historical data
What do you like best about the product?
It's incredibly user intuitive, moreso than its competitors that I have had exeprience utilizing in the past. The data it puts out is reliable and readable in the various visualizations it has available. We are able to onboard people quickly, and have had minimal issues switching from our previous social listening platform to this one.
What do you dislike about the product?
Compared to other social listening software platforms, Meltwater does not have the same amount of historical data available (1 year of social media data vs. 5, 10, 15 years) - this has caused some issues in our analyses, as it would be preferable to have more context around the trends. Additionally, there is not as much personalization to the visualizations as we have found in other platforms - the charts cannot be segmented/subsegemented to the same level of detail. This isn't a deal breaker, per say, it just makes things a bit more bulky.
What problems is the product solving and how is that benefiting you?
We are able to provide our clients with reliable and gripping visualizations and data on what is currently shaping their company and the wider market on social media. This can add fantastic insight into cases that rely heavily on consumer trends.
I use Meltwater to monitor my company's name whenever its mentioned in any form of media!
What do you like best about the product?
Ease of use, great layout, and super responsive customer support
What do you dislike about the product?
Shows clips from smaller outlets that republish stories instead of just showing clips from the more prominent location
What problems is the product solving and how is that benefiting you?
Meltwater allows us to see where and in what context our company is mentioned, allows us to make improvements and stop crisis before it spreads.
Great customer service
What do you like best about the product?
We've been using Meltwater for more than 10 years. Their team is always helpful and responsive, especially when we need something urgently for a client. Strong customer service is a big reason why we continute to use Meltwater. It's also easy to use and they provide onboarding training for our new team mebers.
What do you dislike about the product?
Nobody is perfect but we appreciate that Meltwater is open to feedback and making adjustments when they need to.
What problems is the product solving and how is that benefiting you?
It allows us to reaserch pitch targets, monitor media and provide clips reports, and monitor social channels for our crisis comms clients.
Meltwater has been a gamechanger for our PR team
What do you like best about the product?
Prior to Meltwater, my team relied on Google Alerts and manual searches to monitor for our hard-earned media coverage. Ultimately, it got the job done, but it was tedious, time consuming and I knew we were leaving placements on the table. Meltwater totally changed that for us. Now, we have 24/7 monitoring of our keywords - as well as important industry terms that we rarely had realtime visibility into. AND that's just the monitoring part of Meltwater. Our merchandising and reporting has completely evolved (much more professional!) now that we have access to Reports and Newsletters - both of which are curated for us, saving us valuable time.
Beyond the actual service: Our account team is incredibly knowledgable, helpful and responsive.
Beyond the actual service: Our account team is incredibly knowledgable, helpful and responsive.
What do you dislike about the product?
There are so many capabilities that at first, it felt overwhelming ... but with the help of our account team, we've quickly been able to master the resources most important to us,
What problems is the product solving and how is that benefiting you?
Previously, our media monitoring was entirely manual. Now, it's turnkey.
Klear from Meltwater is eady to use, your all in one Influencer Marketing Platform
What do you like best about the product?
I like about Meltwater that is very easy to use, it is very insightful. I use it almost everyday. Whenever I need something the team answer very fast.
What do you dislike about the product?
I would like the monitor module in Klear to be filtered by country.
What problems is the product solving and how is that benefiting you?
Providing data to make our strategies more powerful.
Great Product
What do you like best about the product?
Being able to see social media posts of clients
What do you dislike about the product?
Nothing really! I suppose I wish it was easier to keep social media accounts reconnecting
What problems is the product solving and how is that benefiting you?
Making it easeir to post on social media and monitor clients posts!
Meltwater is your secret weapon for press release distribution and media monitoring
What do you like best about the product?
I like the easy interface to issue press releases. I have peace of mind that they went out at the correct time.
What do you dislike about the product?
It doesn't have a very good international press list for my industry (M&E).
What problems is the product solving and how is that benefiting you?
Press release distribution and media monitoring.
User-friendly and intuitive tool with widespread application
What do you like best about the product?
The ability to create custom bios to filter specifically for certain audiences is incredibly useful - for my company projects, we need the ability to tailor by specific audiences. Creating audiense reports is also really useful and helps create a solid picture of the audience.
What do you dislike about the product?
Despite refining and editing filters, often content from the wrong audience, country or source often still appear in analyses which can skew the results. Need better filtering of X results in particular as this can get cluttered
What problems is the product solving and how is that benefiting you?
1. Being able to quickly understand online sentiment for a topic within specific countries and timeframes is really useful
2. Being able to see what a specific audience is saying about a topic is really useful - there aren't many tools in my industry that allow for tailored audience analysis
3. The ability to save down reporting dashboards for reference later. Manual research is difficult to log so that you can review later.
2. Being able to see what a specific audience is saying about a topic is really useful - there aren't many tools in my industry that allow for tailored audience analysis
3. The ability to save down reporting dashboards for reference later. Manual research is difficult to log so that you can review later.
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