Meltwater Suite
MeltwaterReviews from AWS customer
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Extremely disappointed with Meltwater data extraction and dashboard publication
What do you like best about the product?
This is a browser based application that I have used on several browsers including Chrome, Firefox and IE without any browser related issues. Customer support manager provided some work arounds for what are obvious failure in the user interface. Allows for Boolean search creation.
What do you dislike about the product?
Frequent operational problems. Slow. Terrible data export functions. Terrible rendering of dashboards via email. Simple tasks such as selecting a date range are counter intuitive. Simplistic analytics. Only displays a limited number of search results - you must scroll down and wait for the list to refresh before repeating again and again. Search results are limited to only what can fit on the screen. If you want to export these search result for analysis you need to scroll down and wait for the search results to be refreshed. This is extremely tedious when you have several hundred results. When you publish a dashboard the software truncates the chart title with ellipsis, effectively removing your chart title.
What problems is the product solving and how is that benefiting you?
Social media brand monitoring. News brand monitoring. Ad-hoc social media searches to monitor effectiveness of PR initiatives. Identify sentiment associate with primary and secondary brand terms.
Recommendations to others considering the product:
This is extremely overpriced, unreliable (as in search engine fails), and difficult to use.
Good capabilities following redesign
What do you like best about the product?
Great media monitoring and social analysis capabilities to get a pulse on trends and company culture.
What do you dislike about the product?
Would be great to have more integration with other tools out there.
What problems is the product solving and how is that benefiting you?
Trying to get better understanding of coverage and competitive dynamics for our clients.
Leveraging Meltwater for Reporter Research & Outreach
What do you like best about the product?
The natural language search feature is fantastic - extremely helpful in identifying reporters and coverage on topics pertinent to our clients.
What do you dislike about the product?
Reporter/directory search function isn't entirely intuitive and requires multiple searches to identify necessary results.
What problems is the product solving and how is that benefiting you?
Business problems: connecting with influencers that impact our clients' goals and perception.
Benefits: helps identify existing coverage and relevant reporters to inform outreach, strategy, messaging, etc.
Benefits: helps identify existing coverage and relevant reporters to inform outreach, strategy, messaging, etc.
Recommendations to others considering the product:
Make sure you're aware of your own list building and distribution needs before committing.
One is better off using Google and gumption
What do you like best about the product?
It usually let me log in but I cannot think of anything else good to say about this program. Seriously.
What do you dislike about the product?
Nothing is right, the search is not intuitive, certain outlets are missing entirely
What problems is the product solving and how is that benefiting you?
Attempting to find media and influencer targets for my clients
Recommendations to others considering the product:
Get Cision or Vocus or just use Google and other free resources
Easy and quick -- not perfect, but better than other options!
What do you like best about the product?
I really love the Boolean search options that allow me to quickly find media coverage on a particular issue or from a particular spokesperson.
What do you dislike about the product?
I sometimes find that the site misses big stories or coverage I can find and pick up with a Google search.
What problems is the product solving and how is that benefiting you?
This helps me collect and share media coverage we work on.
I use Meltwater for daily media monitoring
What do you like best about the product?
It's good for research for both clients and competitors. I like being able to target a past event and find out exactly what type of coverage it received.
What do you dislike about the product?
It would be great if the search function could go back more than one year. Sometimes figuring out the best search terms and using the boolean tools can be tricky.
What problems is the product solving and how is that benefiting you?
We are monitoring for coverage for our clients on a daily basis. This is particularly useful when we get a hit that we didn't pitch.
Meltwater's Advanced Search Saves the Day
What do you like best about the product?
I use Meltwater's advanced search tool on a daily basis to track client coverage.
What do you dislike about the product?
I dislike the "look" of the old Meltwater. However, I am really liking the new platform.
What problems is the product solving and how is that benefiting you?
We track client coverage on a daily basis, and Meltwater is a great tool to do this quickly and export hits to our monthly reports.
Recommendations to others considering the product:
I would recommend reaching out to your local customer service representative if you have any questions about the platform.
So far, so good!
What do you like best about the product?
Reports are compiled effortlessly and I can export everything into an excel doc rather than copying information over manually as I had been doing previously.
What do you dislike about the product?
We've had a few media mentions that were missed but we have been working on that.
What problems is the product solving and how is that benefiting you?
Tracking social media mentions as well as mentions in traditional media. We also send out our press releases through this platform
Recommendations to others considering the product:
Our contacts have been super helpful and I got to test out the platform before we actually signed on. My contact is always super quick to respond and has been helpful - she even came in early on a Friday morning for a conference call.
High priced disappointment
What do you like best about the product?
For media monitoring, the search capabilities are useful, but a little tricky to configure. Our account rep was helpful, generally available and responsive to our needs to the extent that the tool would support our requirements. The dashboards are visually appealing and easy to configure.
The media database is quite extensive (although it lacked some of the media contacts within the technology vertical we serve, so we had to maintain a second subscription to technology focused media database). You can add media contacts that you find on your own to extend the database and provide a central location for all of your contacts and communications.
The media database is quite extensive (although it lacked some of the media contacts within the technology vertical we serve, so we had to maintain a second subscription to technology focused media database). You can add media contacts that you find on your own to extend the database and provide a central location for all of your contacts and communications.
What do you dislike about the product?
The product is often unaccessible or down when you need to use it. Searches can take a long time to execute. Tagging of articles is buggy - you have to check to make sure the article was actually tagged because it doesn't always work. There is no way to hide an article from your search feed. There is no way to manually add articles that don't appear in the Meltwater database. The reporting features look pretty, but aren't functional, ie. pie charts and line graphs don't show total number of hits. You have to manually create reports if you want to communicate actual number of hits and don't want Meltwater's brand and account contacts to appear all over the reports you provide to clients.
What problems is the product solving and how is that benefiting you?
We had been using several paid tools and manual processes to identify relevant media contacts and track news coverage for our clients. We subscribed to Meltwater to identify a broader base of relevant media contacts, as well as eliminate some of the time consuming and manual processes we were using to track earned media coverage for our clients. Despite paying more for Meltwater services, no benefits were gained over our previous tools and processes.
Recommendations to others considering the product:
Ask for an extended trial period before purchasing (or a money back guarantee) and really test the tool to make sure it meets your needs in terms of functionality and uptime. Also read the contract carefully. Our contract included a requirement for renewal notification 2 months before the end of the contract. Since we have told them we will not be renewing, we were "accidentally" shut out of our account with 2 paid months remaining on the contract.
A single tool helpful to get quickly actionable insights
What do you like best about the product?
Easy to set up, Radarly gives quickly an overview of what is said on social media and on the web in general, in a single dashboard.
Perfect to assess trends, measure changes compared to previous periods or identify key opinion leaders.
The new functionalities regularly added is also a good point, showing a strong technical roadmap.
The assistance provided by customer service, always reactive and useful, is greatly appreciated.
Perfect to assess trends, measure changes compared to previous periods or identify key opinion leaders.
The new functionalities regularly added is also a good point, showing a strong technical roadmap.
The assistance provided by customer service, always reactive and useful, is greatly appreciated.
What do you dislike about the product?
The lack of transparency regarding which sources are monitored or not. There is not list user-accessible online. We need to ask the Linkfluence team.
What problems is the product solving and how is that benefiting you?
As a communication agency, we need consumers insights to identify what is already mainstream and what is new, in order to recommend actions and “fresh ideas” that made us more creative and others.
We also use Radarly to monitor PR campaigns and market competitors.
We also use Radarly to monitor PR campaigns and market competitors.
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