Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,292 reviews
from
External reviews are not included in the AWS star rating for the product.
Use Meltwater for media monitoring and media list building
What do you like best about the product?
It saves me a lot of time and headache to not have to worry about the media contacts being out of date. One of my favorite parts of Meltwater is that their team proactively updates the media contacts.
What do you dislike about the product?
I don't really have anything I dislike. There is a lot of work I need to do on my end to make sure I am using Meltwater to its fullest potential, but that doesn't have anything to do with the platform itself.
What problems is the product solving and how is that benefiting you?
We have discovered new focus markets - markets that have a very strong voice in the Memphis travel story.
Recommendations to others considering the product:
Meltwater does a lot of the work for you. It will save you time, which will end up saving you money. Due to the updated contacts in their system, I believe you will see far greater exposure than you would if you used other list building software.
Good insights and fairly easy interface
What do you like best about the product?
I really like Sysomos' capabilities in providing deep analytics
What do you dislike about the product?
A little hard to navigate at first, but you get used to it.
What problems is the product solving and how is that benefiting you?
Social analytics. Have enjoyed being able to compare campaigns
Recommendations to others considering the product:
I like Sysomos. Keep in mind Twitter is the most open with their information so most of the analytics are based on Twitter.
Great product, slightly expensive but good support
What do you like best about the product?
I like their media tracking tools and how easy it is to analyze data. The Meltwater team does a really good job of making sure they answer your questions. They assign a staff person to your account so the person you reach out to usually knows what industry you're in.
What do you dislike about the product?
The new platform takes some adjusting to understand where everything is, but once you do that it's great! I also wish you could customize the analytics charts like in the old platform. The new analytics tab works faster and looks great, however the colors are not customizable. I also wish the pricing was a bit more affordable.
What problems is the product solving and how is that benefiting you?
Ability to see what our competitors are doing in the media, what topics they are covering and who they are speaking to.
Meltwater
What do you like best about the product?
Price - very affordable compared to the alternatives. I think some of my coworkers use their reporting function, and are very pleased with it. One reason we signed up with them was a feature that allowed you to go back and search coverage retroactively - i.e., if you are pitching a new client and wanted to know the type of coverage they have had. However, I haven't had a chance to use this feature, so I don't know if it works or not.
The support staff is very willing and eager to help, but I still find the program hard to work with.
They do seem to pick up a lot of Twitter coverage. Doesn't seem like they pick up much from other channels (Facebook, etc.)
The support staff is very willing and eager to help, but I still find the program hard to work with.
They do seem to pick up a lot of Twitter coverage. Doesn't seem like they pick up much from other channels (Facebook, etc.)
What do you dislike about the product?
They DON'T monitor print or broadcast media in the basic service. (I believe you can get this for an add-on, but we went with Meltwater for the low price.) They're very weak on blogs. I honestly think they miss significantly more of my coverage than they pick up. For instance, I have 2 stories that ran last week - one in a print outlet with an online component, and one in a Mom blog. They didn't pick up any of it.
What problems is the product solving and how is that benefiting you?
Knowing when stories have run. They have picked up a few stories that I didn't know about, but again, they miss A LOT.
Also, I do think that some of my coworkers use them for reporting coverage per initiative.
Also, I do think that some of my coworkers use them for reporting coverage per initiative.
Recommendations to others considering the product:
Just do your homework (probably more thoroughly than I did)! Cost-savings is great, but if you get a lot of "traditional" coverage (magazines, newspapers, TV), BE SURE they are going to pick that up - I don't think it's in the basic agreemetn.
Meltwater News is Dishonest and a Scam
What do you like best about the product?
Decent media database of reporter information.
What do you dislike about the product?
Meltwater as a service platform isn't bad. I subscribed to Meltwater News for a full year at about $3,000. This gave me access to their media database which was relatively accurate. Some records were either out of date or not listed at all. But that wasn't my main complaint. No database can be 100% current or accurate.
My main complaint is with the fact that your annual account is renewed automatically for $3,000 unless you give official notification 60 days before your current agreement is up.
Yes, they include this language in the small print of the agreement, and bad on me for not carefully reading every line.
But in this day and age to force clients to stay for another year at such a high rate is unthinkable.
Stay far, far FAR away from Meltwater.
My main complaint is with the fact that your annual account is renewed automatically for $3,000 unless you give official notification 60 days before your current agreement is up.
Yes, they include this language in the small print of the agreement, and bad on me for not carefully reading every line.
But in this day and age to force clients to stay for another year at such a high rate is unthinkable.
Stay far, far FAR away from Meltwater.
What problems is the product solving and how is that benefiting you?
Find media reporter and editor contact information.
Recommendations to others considering the product:
Note the 60 day cancellation notice requirement or you will be auto-renewed for a full year with no way out.
Efficient Social Listening and Analytics Discovery Tool
What do you like best about the product?
Ease of use and simplicity in discovering quick, powerful social insights
What do you dislike about the product?
Sentiment analysis is a bit clunky and usually needs to be assessed manually
What problems is the product solving and how is that benefiting you?
Social listening requests, crisis management, influencer identification
Recommendations to others considering the product:
Make sure to download all reports as a PDF.
Rich in digital, weak in print
What do you like best about the product?
The Meltwater monitoring platform is quick to provide results and makes bench marking easy.
What do you dislike about the product?
Onboarding is not as smooth as promised and responses are slow when you need assistance. Print monitoring is week and the sales and account management team doesn't know what was promised in the sales process.
What problems is the product solving and how is that benefiting you?
Media monitoring and reporting is made much faster than other services.
Recommendations to others considering the product:
I'm still determining if it was the right move. Meltwater is working to meet our needs but very slowly. Things that should have been set up when we went live were not and the account manager we got clearly wasn't familiar with us, our needs, our goals or what was promised prior to our first contact.
Very useful but a bit slow and clunky
What do you like best about the product?
I'm a fan of the platform's capabilities. There are some awesome functions on the platform. I use it all the time for social listening. I love the popularity platform to determine when social spikes occur and the social functions for TWITTER are super built out. The ones I use most under the Twitter social tab are most retweeted and hashtag use.
What do you dislike about the product?
It's not SUPER intuitive. I think there's a lot it could do to be better. For example, on the overall popularity section, why cant I click a date to take my to that date to find a social spike rather than having to go reset my search parameters? Aside from that, it's fairly slow sometimes and is really only useful as a Twitter analytics tool. The traditional media, blogs, forums and other social platform functions aren't really very robust at all and could be improved.
What problems is the product solving and how is that benefiting you?
Knowing what drives conversation around a brand is extremely valuable for what I do. In my industry, it's extremely important to understand how and why people talk about a certain subject and Sysomos is a fantastic tool for providing that pulse on conversation.
Recommendations to others considering the product:
Know what you need before purchasing. It's a very specific tool - Twitter-only. So keep that in mind.
Great visual appeal for analytics -- not-so-great customer service
What do you like best about the product?
The visual appeal. The back-end was more user-friendly than other companies' I demo'ed.
What do you dislike about the product?
We were sold out on a contract that included features that were not actually available when Meltwater migrated to its new platform. At that time, there was no ability to export charts with numbers or percentages to represent the information displayed in the charts (which would have just been names/titles and chunks of color).
When called to attention, our Acct Rep would make promises and never follow through, and then he just stopped responding entirely.
When called to attention, our Acct Rep would make promises and never follow through, and then he just stopped responding entirely.
What problems is the product solving and how is that benefiting you?
We were trying to consolidate platforms and have a reliable service for media monitoring and analytics.
Great for Media Mentions and Outreach
What do you like best about the product?
For media and public relations monitoring, the features are really great but they take some time getting used to. I recommend working with someone from their team for a product tutorial and to answer any questions. For the price, you want to make sure you're getting the most out of it.
The media database is also really large and helps with managing our public relations outreach. I also like that you can add your own contacts to the database.
The media database is also really large and helps with managing our public relations outreach. I also like that you can add your own contacts to the database.
What do you dislike about the product?
This product is very expensive. It is the best product we have found to meet our needs, so we accept it for what it is. I do wish there were more options for social media monitoring - the service would be completely worth the price and save us from having to find another expensive product to use.
What problems is the product solving and how is that benefiting you?
Public relations outreach, social media monitoring, journalist database
Recommendations to others considering the product:
Meltwater is expensive, but it's the best of the best. We haven't found another service that could give us the same features.
showing 2,241 - 2,250