Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater is a great tool for media relations management
What do you like best about the product?
The best things about Meltwater is the customer service. If you need help developing reports or with analytics, they are ready to help right away.
What do you dislike about the product?
There are some limitations on building media lists as far as how many contacts you can include.
What problems is the product solving and how is that benefiting you?
Meltwater is constantly evolving to provide new and innovative ways to present and analyze media coverage. This makes it very easy to report and present success and trends in media coverage.
Meltwater Makes My Team
What do you like best about the product?
I start and end my day with Meltwater! And with the announcement of Mira, I’m so excited to get back to work!
What do you dislike about the product?
There is for sure a learning curve with Meltwater.
What problems is the product solving and how is that benefiting you?
Media list, outreach
Effective Media Monitoring with Minor Hiccups
What do you like best about the product?
I find Meltwater’s media monitoring capabilities incredibly useful, as it provides transparency into what people are saying about us across various platforms. This feature allows us to measure our competitors effectively and helps in shaping our marketing strategy. I especially appreciate how all the data is readily available, making it easy to download or share, which is crucial for efficient decision-making. Additionally, Meltwater assists in managing our social media content and helps us get ahead of industry trends, enhancing our overall market understanding.
What do you dislike about the product?
I experience small glitches within the Engage module of Meltwater, which has prompted me to engage with their support team for solutions. The software tends to crash after periods of inactivity, disrupting my workflow, especially when I'm in the middle of assembling a social post, tagging, or formatting images. Additionally, I'm unable to export PDFs from the dashboards in the Measure section, which limits my ability to share insights efficiently.
What problems is the product solving and how is that benefiting you?
I use Meltwater to manage social media content, understand our industry trends, and monitor brand perception. It aids in media monitoring, competitor analysis across platforms, and supports our marketing strategy with accessible data.
Good product just got better
What do you like best about the product?
We loved MW before and are thrilled about the new features!
What do you dislike about the product?
Glad to see it’s becoming more streamlined
What problems is the product solving and how is that benefiting you?
Social listening in our state about our issues
Meltwater has transformed how we process, review, and engage with social media data
What do you like best about the product?
Meltwater is a great tool that I primarily use for social listening and tracking media mentions. Meltwater is very straightforward and easy to use if you have some experience with similar tools. The support team is always available to answer questions, troubleshoot, and deliver an excellent experience. Being able to track mentions, schedule social media posts, and develop targeted search terms has been a game-changer.
What do you dislike about the product?
I think the UI and UX could use some work. I often find myself clicking between the different menu options because I can’t remember where certain functions are housed. The tagging feature for LinkedIn is also hit and miss, which sometimes prompts me to post natively instead of through the tool.
What problems is the product solving and how is that benefiting you?
Meltwater helps us gather, track, disseminate, and use data to inform our digital content strategy. Seeing real-time metrics in the platform allows us to make decisions quickly.
Great and always expanding!
What do you like best about the product?
I love how many products we have access to, and how much they’re always adding. The customer support team is always extremely helpful and responsive.
What do you dislike about the product?
Working with more local clients, we do sometimes run into the issue of not getting granular enough, so that kind of expansion would be nice.
What problems is the product solving and how is that benefiting you?
It’s helping us stay tapped into all of client’s conversations and easily report. We also use it for influencer research and connection, which is much more streamlined than our previous methods.
A fine platform
What do you like best about the product?
Great for social listening and competitor analysis.
What do you dislike about the product?
Workflows can be complicated. Needs to have separation of accounts in Engage when working with multiple brands. Conversations don't always pull everything.
What problems is the product solving and how is that benefiting you?
Nice to have a scheduler for social.
A marketer’s bff
What do you like best about the product?
Meltwater offers insights that every marketing and comms professional needs to support their business.
What do you dislike about the product?
Costs can be prohibitive for teams with smaller budgets.
What problems is the product solving and how is that benefiting you?
Meltwater provides tone and sentiment analysis for our brand and our partners.
Meltwater is easily one of the best tools available.
What do you like best about the product?
Great media outreach tool. Meltwater team always helpful.
What do you dislike about the product?
No dislikes currently. Product works as it should.
What problems is the product solving and how is that benefiting you?
Meltwater has been instrumental in supporting my team with media outreach, press release distribution, and sentiment reporting, among other tasks. Their comprehensive toolkit offers a range of features that would otherwise require multiple subscriptions from different vendors just to match the level of service and usability provided. Overall, my experience working with the Meltwater team over the years has been excellent.
Great tool for media contact lists
What do you like best about the product?
Finding media contacts and the support staff.
What do you dislike about the product?
I wish it crated media clip lists that were more tailored to my needs.
What problems is the product solving and how is that benefiting you?
Getting me journalist contact information!
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