Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater has not just given us tools, but the knowledge and support to use them effectively.
What do you like best about the product?
Meltwater has been an invaluable partner for our nonprofit—helping us track media mentions and schedule social posts with ease.
Like any platform, bugs come up from time to time, but their support team is incredibly responsive and quick to resolve issues. I also really value the monthly check-in calls, which ensure we’re optimizing the tools for our success, and the virtual learning sessions that make a huge difference for a small nonprofit like ours.
The customized dashboards are another highlight—making it simple to pull clear, professional results for our board and stakeholders.
Overall, Meltwater has not just given us tools, but the knowledge and support to use them effectively.
Like any platform, bugs come up from time to time, but their support team is incredibly responsive and quick to resolve issues. I also really value the monthly check-in calls, which ensure we’re optimizing the tools for our success, and the virtual learning sessions that make a huge difference for a small nonprofit like ours.
The customized dashboards are another highlight—making it simple to pull clear, professional results for our board and stakeholders.
Overall, Meltwater has not just given us tools, but the knowledge and support to use them effectively.
What do you dislike about the product?
As anything sometime bugs come up but Meltwater fixes things fast.
What problems is the product solving and how is that benefiting you?
Meltwater has been an invaluable partner for our nonprofit—helping us track media mentions and schedule social posts with ease.
Media Monitor
What do you like best about the product?
Very user-friendly. I am able to create new searches with ease and make edits to already-existing ones.
What do you dislike about the product?
There is sometimes content that is blocked.
What problems is the product solving and how is that benefiting you?
Making media monitoring easier. I am able to find all kinds of information on one page.
I like it, simple and efficient!
What do you like best about the product?
I really enjoy using Meltwater as a one-stop shop. I like being able to create, edit, and draft content all within the platform. It’s especially helpful that I can add reviewers before publishing and receive their comments directly on the edits that need to be made. I also appreciate the ability to track metrics and compare stats easily.
My favorite feature has to be the social listening tool, which allows me to monitor news articles, broadcasts, and other content all in one place. I also enjoy using Klear and the broadcast tool. Overall, Meltwater is intuitive, easy to navigate, and a great platform for social media listening, monitoring, and analytics.
My favorite feature has to be the social listening tool, which allows me to monitor news articles, broadcasts, and other content all in one place. I also enjoy using Klear and the broadcast tool. Overall, Meltwater is intuitive, easy to navigate, and a great platform for social media listening, monitoring, and analytics.
What do you dislike about the product?
I find the customer service could be improved, as I don’t feel very supported. I think having a dedicated account manager would help provide more guidance and ensure we’re fully leveraging the platform. I also dislike that I can’t upload videos to schedule on Meltwater, and that creating and scheduling Instagram stories isn’t possible within the platform.
What problems is the product solving and how is that benefiting you?
Meltwater solves several key challenges for me by providing a centralized platform for content creation, social media monitoring, and analytics. I can draft, edit, and collaborate on content in one place, track metrics and compare stats, and use social listening to monitor news articles, broadcasts, and social media activity all at once. This streamlines my workflow, saves time, and helps me stay on top of important trends.
However, there are some limitations, such as the inability to schedule videos or Instagram stories, and I feel customer support could be stronger. Having a dedicated account manager would help maximize the platform’s value. Overall, Meltwater helps me efficiently manage, monitor, and analyze our digital presence.
However, there are some limitations, such as the inability to schedule videos or Instagram stories, and I feel customer support could be stronger. Having a dedicated account manager would help maximize the platform’s value. Overall, Meltwater helps me efficiently manage, monitor, and analyze our digital presence.
Early impressions of Meltwater
What do you like best about the product?
I’m still getting to know Meltwater, but I’ve been impressed with what I’ve seen so far. The platform has already saved me time on monitoring and organizing coverage. The newsletter feature alone saves me at least half an hour every day. On top of that, my implementation team has been really responsive to my questions, which makes the learning curve a lot smoother.
What do you dislike about the product?
I don’t really have any strong dislikes so far, but there is a bit of a learning curve as I get used to the platform. Some of the dashboards and search functions take time to figure out, and I’m still fine-tuning how I separate pitched vs. organic mentions. Overall, though, those feel like small adjustments compared to the time savings.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me cut down the time I spend monitoring coverage and organizing stories. The newsletter feature saves me at least half an hour every day, and the dashboards make it easier to spot trends and share updates with my team. It takes a lot of the manual work off my plate, so I can focus more on the messaging and strategy side of my role.
A must-have for communications professionals
What do you like best about the product?
Meltwater is the best software for media monitoring, bar none. Although legal limitations prevent a full coverage of results, the software is incredibly useful for distilling big swaths of media results into reports. I appreciate how the team has been using AI to improve the software - implementation is still in early days, but that gives it time to improve more quickly than competitors!
What do you dislike about the product?
New version of the newsletters. The old newsletter version used to let you copy from a template, so you could replicate your company branding on every new newsletter, then decide on automatic or manual. Now with the new ones, you have to start from scratch, or make a copy, but you can't pin your "template" version of a newsletter so it gets messed up by your team. It's horrible for brand consistency and in a client-facing environment that matters!
What problems is the product solving and how is that benefiting you?
It's an essential tool for media monitoring.
Excellent Dashboard but Lacking in Filters
What do you like best about the product?
Meltwater has proven to be a strong platform for social listening and analytics, particularly in the APAC region. Its listening capabilities are robust and provide excellent coverage and accuracy, making it easy to track conversations, monitor sentiment, and uncover relevant insights across multiple markets. The dashboard creation tools are also a standout feature, offering flexibility to build custom views that make reporting and analysis streamlined and visually clear.
What do you dislike about the product?
One notable limitation is the lack of a “select all” filter, which would save time and make navigation more efficient when managing larger data sets. Additionally, the inability to filter an entire dashboard at once can make it more cumbersome to refine views and apply consistent filters across multiple widgets.
What problems is the product solving and how is that benefiting you?
It allows us to more immediately see what our competitors are doing and is a helpful indicator of Brand Awareness. A lot of employees think we are #1 in the market but there was no data to back up the statement. Now we can start collecting that data.
Easy to use
What do you like best about the product?
Easy to use and provides comprehensive reports.
What do you dislike about the product?
Posts scheduled on Facebook do not appear in Meltwater.
What problems is the product solving and how is that benefiting you?
We get information about what is being written about us in the media and social media.
Great tool to find and source real research
What do you like best about the product?
It's easy to use and learn, so there's a low barrier to entry. But being able to find trends and insights for brands, products, and people are great.
What do you dislike about the product?
I know it isn't their fault, but would love to have more data from Facebook and Instagram - sometimes the insights are skewed heavily towards Twitter/X and News.
What problems is the product solving and how is that benefiting you?
We're able to identify trends and insights for our clients, that we can turn into marketing strategy.
Excellent
What do you like best about the product?
Easy to use. Very user friendly plattform, where I can easily find what I need and quickly.
What do you dislike about the product?
There are many features of Meltwater and it is sometimes difficult to find where to start. I think an auto save button would also be helpful. Especially with Mira.
What problems is the product solving and how is that benefiting you?
Overall brand sentiment for a number of our brands. We can track social media response, track campaigns, as well as track overall company online reputation.
A Reliable Tool for Media Monitoring & Social Listening
What do you like best about the product?
It helps centralize social listening and media monitoring, which is critical for spotting trends and crises early.
It saves a lot of manual work by automating alerts, reporting, and data pulls, which is especially useful for ongoing reporting.
It saves a lot of manual work by automating alerts, reporting, and data pulls, which is especially useful for ongoing reporting.
What do you dislike about the product?
The sentiment analysis can be inaccurate at times, especially for sarcasm, slang, or multilingual mentions.
Exported reports could be more customizable and visually polished.
Exported reports could be more customizable and visually polished.
What problems is the product solving and how is that benefiting you?
Meltwater helps us monitor the overall sentiment around destinations, giving us a clear picture of how travelers are talking about them across media and social platforms. This insight is valuable for identifying trends, potential issues, and audience perceptions. Having that data helps guide both content creation and paid media strategies, ensuring messaging is timely, relevant, and aligned with how people actually feel about the destination.
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