Meltwater Suite
MeltwaterReviews from AWS customer
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Powerful and Customizable
What do you like best about the product?
Meltwater is so powerful that it can be intimidating to begin using it, but the customer support is fantastic. There are also plenty of explainers for users to self-educate. It is also modular, in that you can choose only social media management or only media monitoring, but it really shines when all the capabilities are used in concert.
What do you dislike about the product?
It often hangs up when trying to perform tasks. Social media management can be hard use when posting across platforms with trying to tag others in a post.
What problems is the product solving and how is that benefiting you?
Messaging across social media platforms. Targeting press releases to the proper journalists. Monitoring reputation and reach. Monitoring competitors.
Meltwater is a fantastic tool for keeping a pulse on news, trends, and mentions you care about
What do you like best about the product?
The most helpful feature of meltwater is the filtering settings, whether it's sources, dates, locations, etc. it's really easy to drill down not just on what matters but also ensuring it's relevant to your situation.
What do you dislike about the product?
There are almost too many places that tools can live. It feels like monitor, explore, analyze, media relations, etc each house so many things within them that sometimes it can be hard to remember where to go to do something, where a certain saved search or report is housed, etc. Find myself toggling around a lot within the platform.
What problems is the product solving and how is that benefiting you?
Provides comprehensive coverage reports of mentions that matter to us, helps identify and quantify trends, can send alerts when there's a crisis, helps identify social media users/members of the media that we want to target.
Meltwater is the most valuable platform my job provides, making my work in PR much easier.
What do you like best about the product?
I love using the keyword 'explore' because it uncovers many insights that Google doesn’t show when I search for keywords.
What do you dislike about the product?
The only thing I don’t like about Meltwater is that it doesn’t always sort my newsletter articles alphabetically when they’re added at different times.
What problems is the product solving and how is that benefiting you?
Gathering coverage that I might miss on Google.
Meltwater Review
What do you like best about the product?
I like the ability to track both traditional news and social media. I like that I can keep these as searches or also make them into email/slack alerts. There are a lot of ways to customize your experience.
What do you dislike about the product?
The sentiment is often incorrect for news articles and social posts. Wish this was more accurate.
What problems is the product solving and how is that benefiting you?
Meltwater makes it much easier for me to keep track of both my clients and competitors, eliminating the need to perform manual searches each day.
It’s a lot
What do you like best about the product?
I like the daily updates of where and how our association’s name is appearing, but setting everything up and learning how to leverage the tool is a lot.
What do you dislike about the product?
I wear a lot of hats for the association I work for and haven’t had enough time to dig into everything. There is so much. Having something that would be an “out of the box” pre-set up of some standard things might have proven more useful. I started digging into, got busy with my normal workload, went back into Meltwater and got overwhelmed because I haven’t a lot of time to dedicate to basic set up and learning.
What problems is the product solving and how is that benefiting you?
It’s showing me where our name (and other key words) are appearing.
Use of Meltwater for PR measures
What do you like best about the product?
Meltwater is a robust and comprehensive system that remains simple to use, making it easy to send out press releases to a database of trade press editors and journalists.
What do you dislike about the product?
There are too many options to choose from, and some of the terminology can be misleading. Additionally, sharing press coverage through an already published press release is not straightforward and still requires some manual effort, even after the recent introduction of Mira.
What problems is the product solving and how is that benefiting you?
I reach out to the target audience through PR efforts, focusing on editors and journalists. I also monitor social media activities using relevant keywords, track the coverage of press releases, and analyze the effectiveness of these measures.
Meltwater platform complemented by support team that thinks with us
What do you like best about the product?
This platform is easy to use and demonstrates a commitment to innovation. What stands out most for me is the personal guidance and customer support provided, which has helped us optimize the platform to better suit our business needs. The Meltwater team really think with us.
What do you dislike about the product?
The product is quite costly, and it's not always clear what the added value of certain modules is. For instance, the AI-generated press database does not provide high-quality results for our markets.
What problems is the product solving and how is that benefiting you?
quick understanding of how our company is being talked about in social and traditional media. The AI generated summaries are very helpful to get a quick overview.
Easy to use and lots of features
What do you like best about the product?
We plan our content per quarter, so it's great for planning all our communication over all platforms. We also use the Engage part almost every day. It helps us keeping track of our goals and gives great insights. The tool is easy to use, having worked with similar tools before. The set up was very fast and our Meltwater contacts are always happy to help or offer solutions for any of our problems.
What do you dislike about the product?
We'd hoped to have the ability to answer all our reviews directly in the platform. For Google this is possible, but for Trustpilot not yet. I think this is not really an Meltwater issue, but more so a Trustpilot connection one. But if this would be possible in the future that would be great.
What problems is the product solving and how is that benefiting you?
We're able to have all the information in one platform. We use it to plan content, do community management, analyse our content and competitors and also keep track of reviews. It's nice to have all your content and information in one tool so you can analyse everything in one place.
Clarity and insight with Meltwater
What do you like best about the product?
Meltwater provides us with a powerful platform to monitor sustainability and real estate–related topics. The dashboard quickly highlights relevant trends and helps us identify signals from the market in a timely way. The combination of reliable news sources, solid analysis, and valuable support from the Meltwater team makes it a trusted tool for communication and risk management.
What do you dislike about the product?
The results are sometimes too broad or less relevant, which means a manual selection is always needed. This makes reporting more time-consuming. It would be valuable if additional smart features could be built in to speed up and simplify this process.
What problems is the product solving and how is that benefiting you?
Meltwater helps us stay on top of sustainability and real estate–related developments by filtering large volumes of news into manageable insights. This enables us to identify trends and potential risks early, which strengthens both our communications and our decision-making. It reduces the time and effort needed to scan diverse sources, gives structure to our reporting, and provides a reliable foundation for engaging with stakeholders. Also, the media relations functionality helps us improve outreach by connecting with the right audiences.
Media Monitoring & Analytics Simplified
What do you like best about the product?
ability to provide comprehensive media monitoring and real-time insights across multiple platforms
What do you dislike about the product?
The search function sometimes pulls in irrelevant results, which requires extra filtering.
What problems is the product solving and how is that benefiting you?
Meltwater solves the challenge of tracking and analyzing media coverage across multiple channels in real time
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