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Amazing and Flexible CRM
What do you like best about the product?
The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen.
What do you dislike about the product?
Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need.
What problems is the product solving and how is that benefiting you?
Sugar gives us the ability to consolidate all of our customer knowledge into a centralized database in a way that we're able to mine insights to increase our sales.
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Director
What do you like best about the product?
The ability to unify message to multiple stakeholders
What do you dislike about the product?
We have a limited staff. At times feels like we may need a CRM expert on staff.
What problems is the product solving and how is that benefiting you?
One resource to unify a large ISD school service.
Smooth, adaptable system
What do you like best about the product?
The reporting is really clear and easy to use. We have been able to adapt the system to meet the requirements of our business and integrate with other products. We now use the system wholly as a lead management system.
What do you dislike about the product?
Linking with Docusign has been a really difficult process. Some of the reporting lacks features like viewing in percentage. Lead to order report should be a readily available report.
What problems is the product solving and how is that benefiting you?
Productivity within the team - less manual input as everything is ready to go.
Great platform for lead management
What do you like best about the product?
How flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs.
What do you dislike about the product?
The cost, but you are paying for a quality product and the suport that comes with it, is well worth it.
What problems is the product solving and how is that benefiting you?
All our leads automatically go into Sugar Sell, with te exception of inbound tel leads. This benefits us because it means nothing is missed and our lead to order conversion rates are acurate.
Sugar Sell features
What do you like best about the product?
Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers
What do you dislike about the product?
Nothing negative about to sugar sell it is work very efficiently
What problems is the product solving and how is that benefiting you?
Brings customer data into one place and give the report based on our requirements
Flexibility is Key for Our Digital Transformation
What do you like best about the product?
It's basically seamless integration, specially for our business which is highly dynamic.
What do you dislike about the product?
Customer support may vary depending on the sales contact in turn, intense and non-standard payment collection management that puts the business operation at risk promoting app suspension.
What problems is the product solving and how is that benefiting you?
We can now call our customers by name, this helps us to improve customer satisfaction and fully map our customer journey.
Not a fan of Sugar CRM
What do you like best about the product?
Keeps track of everything and helps keep things organized - as is the goal of a CRM
What do you dislike about the product?
Not very customizable, year long subscription required. Not very intuitive or user friendly as other CRM platforms are.
What problems is the product solving and how is that benefiting you?
Have been using Sugar Sell as a sales CRM platform
Sugar CRM is a user friendly and customizable system.
What do you like best about the product?
Easily manage sales, trends, forecasts, etc. Fully customizable to your specific needs.
What do you dislike about the product?
They go through alot of upgrades and even though it is for the better, it takes time getting used to it.
What problems is the product solving and how is that benefiting you?
Sales reporting, trends, forecasts, lot tracebility, contract management, customer contact information.
Sugar Sell is a great product
What do you like best about the product?
I like that its very easy to use and it meets all of my business needs
What do you dislike about the product?
It can be a bit slow at times and it takes a bit of time getting use to
What problems is the product solving and how is that benefiting you?
Reports
Sugar Sell is a flexible and easy-to-use solution for anyone looking for quick customer insights.
What do you like best about the product?
As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting.
What do you dislike about the product?
I would like to see greater implementation of no-code solutions for running more complex reports and customizting views for users. As we move to more no-code softwares, some parts of Sugar Sell seem a little outdated despite working well.
What problems is the product solving and how is that benefiting you?
Sugar Sell gives us the ability to visualize and pre-filter data giving our users only what they need rather than forcing them to navigate customer information on their own.
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