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Great
What do you like best about the product?
I like the Work flow portions. It has help to better streamline our process
What do you dislike about the product?
It gets glichey after updates which takes time to fix and can be frustrating
What problems is the product solving and how is that benefiting you?
Organization and Workflow
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Useful CRM tool for our business
What do you like best about the product?
Feature rich product, easy to pick up and adopt
What do you dislike about the product?
Costs for support as they are on a per hour basis
What problems is the product solving and how is that benefiting you?
We have consolidated our customer databases (which were previously dispersed over several platforms) making it easier for our Customer Services team to do their job.
Good for sales, challenging for marketing
What do you like best about the product?
I like the number of features available and their support is really good.
What do you dislike about the product?
The set up is very confusing and sending email campaigns is complicated and unwieldy
What problems is the product solving and how is that benefiting you?
Working with sales team to send emails to their databases
Recommendations to others considering the product:
Professional help with setup and training are necessary
sugar review
What do you like best about the product?
For the most part, when I use lotus notes (my email function) I can usually use the Sugar plug in to connect my emails. Lately, it hasn't worked ... but that is my favorite feature
What do you dislike about the product?
The reports are very detailed and not user friendly at all... Also, I can't stand when I cant use the sugar plug in with lotus notes, I am unable to track emails sent/received against accounts. I CONSTANTLY get a "java.io.IOException error multiple times a day. Really annoying.
What problems is the product solving and how is that benefiting you?
It is a great tool to use, even mobile when it does work - I can access accounts while in the field
Good system
What do you like best about the product?
I like the structure with companies, accounts, and individuals.
What do you dislike about the product?
It can be overly complex - at least for our business.
What problems is the product solving and how is that benefiting you?
We're principally interested in dashboards and seeing how we move through the pipeline.
Best CRM on Market !
What do you like best about the product?
Sugar is an intuitive solution, affordable with a lot of powerfull features.
The information is easy to fill in and read.
Sugar OnDemand (saas) is included in the subscription fee, and the product comes with a AAA grade mobile application that works perfectly on iPhone/Android mobile phones.
The information is easy to fill in and read.
Sugar OnDemand (saas) is included in the subscription fee, and the product comes with a AAA grade mobile application that works perfectly on iPhone/Android mobile phones.
What do you dislike about the product?
The current EOL policy associated with the 7th generation of the product (18 months max) is maybe a quick too fast as we need to move on updates and upgrades quite frequently
We are hoping/looking for a LTS version soon !
We are hoping/looking for a LTS version soon !
What problems is the product solving and how is that benefiting you?
All our customers and lead informations are inside Sugar database. We extended the product with invoicing and automatic PDF conversion features to send any quote or invoice to our customer within one click in the solution !
Changing the Customer Experience
What do you like best about the product?
I like that everything within an account is easily accessible withing one spot. You can easily navigate to find the information that you need to successfully communicate with the client, and within your sales team.
What do you dislike about the product?
There is truthfully not much that I dislike about this product, as it has helped to make my life much easier when working with customers.
What problems is the product solving and how is that benefiting you?
Sugar CRM helps to keep our sales, programming, and customer service teams organized and on the same page. We can easily help a customer through each sales stage quickly and with ease.
A CRM that reall works!
What do you like best about the product?
Sugar's ease of configuration makes it flexible enough for ant organisation - small or large. It's also very easy to learn and use with a superb user interface and and a great Mobile tool.
What do you dislike about the product?
Improved reporting options would be helpful Having said that The Excel Plug-in gives you a great way to report and analyse information the Sugar Database.
What problems is the product solving and how is that benefiting you?
Better pipeline visibility, more effective lead management resulting in a shorter lead to cash cycle.
Recommendations to others considering the product:
Use a consultant for implementation to get the fastest ROI
One of the Most Powerful and Flexible Systems Available
What do you like best about the product?
We like the unlimited customization and the power of SugarCRM. It's an extremely flexible system with speed and great user interface. The learning curve isn't very steep and they have great support.
What do you dislike about the product?
The price can be a hurdle for small businesses with less than 10 employees.
What problems is the product solving and how is that benefiting you?
We built a case management system for lawyers and it increases the efficiency of the firm. It makes the office transparent and, as a result, accountability has sky-rocketed.
Recommendations to others considering the product:
I highly recommend SugarCRM to businesses looking to increase efficiency, automate processes, and use their human capital for more complex matters rather than repeatable tasks.
A flexible plateform
What do you like best about the product?
I love the way, as an admin, I can create and edit moudules using the sugar built-in moudule builder and Studio. Also, the Advanced workflow tool is create to automate process, whitout requiering code.
What do you dislike about the product?
Using the on demand service, I run into performance issues sometimes.
What problems is the product solving and how is that benefiting you?
We lacked a complete view of our pipeline and had a hard time with forecast. Now we have a complete view of our pipeline and our forecast is more and more accurate.
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