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Amazing service and support
What do you like best about the product?
Sugar is extremely customize-able. The Sugar team is fantastic to work with.
What do you dislike about the product?
It is a little cumbersome. The inability to house email inbox.
What problems is the product solving and how is that benefiting you?
Organization and better documentation.
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SugarCRM challenges and triumphs
What do you like best about the product?
The flexibility of the system and the ability to customize.
What do you dislike about the product?
The very specific minor version requirements for PHP and MySQL, makes it difficult to stay current on security patches.
What problems is the product solving and how is that benefiting you?
Customer relationship tracking and management. We have expanded our European market significantly.
Good product out of the box, but cloud version lacks customizability
What do you like best about the product?
For standard crm use cases like contact management, lead tracking, and meetings--this is a great product. For anything customized to your business, this requires a bit of customization that is not readily available for the cloud-hosted version of the software.
What do you dislike about the product?
Since I was using this platform for something other than standard crm use, like tracking sales reps, their events attended, and unofficial clubs they created--this was a difficult product to use in regards to the cloud hosted version of the software
What problems is the product solving and how is that benefiting you?
was using this platform for something other than standard crm use, like tracking sales reps, their events attended, and unofficial clubs they created. Benefits included some out of the box reporting and charts that appeared on a dashboard for executive viewing, and querying the customer database for targeted groups.
Recommendations to others considering the product:
For out of the box CRM use cases, this is a great product and can be hosted in the cloud. For customized implementations, hosting yourself is a better options to control the actual PHP code.
SugarCRM is perfect for us
What do you like best about the product?
The software is very customizable, reports are easy to build, and the platform contains tools for sales, marketing, and support teams. We appreciate the intuitive interface and ability to easily query information.
What do you dislike about the product?
Updates can be very difficult - custom fields are not always retained, often resulting in long delays between installing the updates. Some of our users also find the Reports to be cumbersome and not intuitive.
What problems is the product solving and how is that benefiting you?
We needed a tool with strong CRM functionality to replace our old system. SugarCRM has saved us time and helped shorten our sales pipeline.
Recommendations to others considering the product:
SugarCRM is an excellent CRM tool - if you are looking for something that is customizable, flexible, and intuitive, look no further.
Great
What do you like best about the product?
I like the Work flow portions. It has help to better streamline our process
What do you dislike about the product?
It gets glichey after updates which takes time to fix and can be frustrating
What problems is the product solving and how is that benefiting you?
Organization and Workflow
Useful CRM tool for our business
What do you like best about the product?
Feature rich product, easy to pick up and adopt
What do you dislike about the product?
Costs for support as they are on a per hour basis
What problems is the product solving and how is that benefiting you?
We have consolidated our customer databases (which were previously dispersed over several platforms) making it easier for our Customer Services team to do their job.
Good for sales, challenging for marketing
What do you like best about the product?
I like the number of features available and their support is really good.
What do you dislike about the product?
The set up is very confusing and sending email campaigns is complicated and unwieldy
What problems is the product solving and how is that benefiting you?
Working with sales team to send emails to their databases
Recommendations to others considering the product:
Professional help with setup and training are necessary
sugar review
What do you like best about the product?
For the most part, when I use lotus notes (my email function) I can usually use the Sugar plug in to connect my emails. Lately, it hasn't worked ... but that is my favorite feature
What do you dislike about the product?
The reports are very detailed and not user friendly at all... Also, I can't stand when I cant use the sugar plug in with lotus notes, I am unable to track emails sent/received against accounts. I CONSTANTLY get a "java.io.IOException error multiple times a day. Really annoying.
What problems is the product solving and how is that benefiting you?
It is a great tool to use, even mobile when it does work - I can access accounts while in the field
Good system
What do you like best about the product?
I like the structure with companies, accounts, and individuals.
What do you dislike about the product?
It can be overly complex - at least for our business.
What problems is the product solving and how is that benefiting you?
We're principally interested in dashboards and seeing how we move through the pipeline.
Best CRM on Market !
What do you like best about the product?
Sugar is an intuitive solution, affordable with a lot of powerfull features.
The information is easy to fill in and read.
Sugar OnDemand (saas) is included in the subscription fee, and the product comes with a AAA grade mobile application that works perfectly on iPhone/Android mobile phones.
The information is easy to fill in and read.
Sugar OnDemand (saas) is included in the subscription fee, and the product comes with a AAA grade mobile application that works perfectly on iPhone/Android mobile phones.
What do you dislike about the product?
The current EOL policy associated with the 7th generation of the product (18 months max) is maybe a quick too fast as we need to move on updates and upgrades quite frequently
We are hoping/looking for a LTS version soon !
We are hoping/looking for a LTS version soon !
What problems is the product solving and how is that benefiting you?
All our customers and lead informations are inside Sugar database. We extended the product with invoicing and automatic PDF conversion features to send any quote or invoice to our customer within one click in the solution !
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