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Sales Support Administrator
What do you like best about the product?
I like the set up and ability for reports
What do you dislike about the product?
I cannot find local community groups I was a site admin for Sales Force and these groups helped alot.
What problems is the product solving and how is that benefiting you?
Building and connecting our direct sales team and territory managers as our company grows. Each user can customize their view, reports etc within the instance.
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Using SugarCRm as a Developer/Administrator
What do you like best about the product?
I personally like the ease with which you can create, edit and sort things around in the Studio. I also like the indexing on the left hand side to navigate within the modules and the features you are working on.
What do you dislike about the product?
Loading times in between clicks for cloud hosted instances. (I'm certain this has something to do with my ISP but I've experienced similar issues with loading while using the mobile app).
What problems is the product solving and how is that benefiting you?
Currently I'm working on adding contract management features. I like how the workflows kick in to help manage notifications when approaching some dates.
A great CRM software with bright future
What do you like best about the product?
clearly defined modules meets all kinds of business needs. easy to use and customise. fast response if on the same page. quickly access to recent viewed records.
What do you dislike about the product?
list view search criteria condition does not have "contains" or "is empty" or "is not empty". global elastic search is not working well when user try to search by multiple phrases. report module is not flexible enough so we have to purchase plugin from 3rd party.
What problems is the product solving and how is that benefiting you?
business problems: managing everything about our client in one system. easily for our staff to find historical conversation with any client so we can server them better.
benefits: sugar system does allow as to put almost everything into the system. not even need all the provided modules. all the things are well saved and linked. easy to navigate.
benefits: sugar system does allow as to put almost everything into the system. not even need all the provided modules. all the things are well saved and linked. easy to navigate.
Sugar
What do you like best about the product?
Very flexible user interface, dashboards and dashlets that give a huge amount of extra info where ever you are in the system, same with calculated fields.
What do you dislike about the product?
They are taking away workflows for a product that doesn't work exactly the same and does not have some of the functions.
What problems is the product solving and how is that benefiting you?
Workflows within the system help a great deal in the sales and order coordination process.
12 Months of SugarCRM
What do you like best about the product?
Great flexibility, endless customisation
What do you dislike about the product?
Sometimes too much functionality, would like to slim down screens more
What problems is the product solving and how is that benefiting you?
One solution for managing sales contacts
A robust and well supported CRM
What do you like best about the product?
It works, the support from Sugar is great. I like the ability to create and deploy custom modules.
The interface is relatively intuitive, the admin not so much, but then as admin I don't expect the tools to be as polished.
The interface is relatively intuitive, the admin not so much, but then as admin I don't expect the tools to be as polished.
What do you dislike about the product?
A lot of our support cases are based around simple silly quirks / bugs - and sometimes the ETA on fixes seems disproportionate to the issue.
What problems is the product solving and how is that benefiting you?
CRM to provide an overall customer / supplier view to support the various business functions.
As we are early in the rollout we are not seeing the anticipated benefits yet, but it is clear we are going to.
As we are early in the rollout we are not seeing the anticipated benefits yet, but it is clear we are going to.
Recommendations to others considering the product:
Like anything, have your key requirements well defined, then when you select Sugar get on with it!
Easy of Using Sugar
What do you like best about the product?
You can create your own Modules . In other Crm products they come out the box and are hard to use. I like SUGAR and I learn something new each day I use it.
What do you dislike about the product?
Running Campaigns can be hard at first it takes so getting use to. I glad they have on line classes to help, you.
What problems is the product solving and how is that benefiting you?
Tracking service tickets is a lot easier using SUGAR...
Recommendations to others considering the product:
They give you on line free classes
A great innovative robust crm system
What do you like best about the product?
Its very easy to develop, there are a lot of support docs on the portal. The support via email/web portal/live session is great, although
The training videos and sugar university is a great feature.
The Studio is an easy tool for non coders to develop, and fine tune the system.
The language choice is great, we were searching a lot for native hungarian crm system, which speaks hungarian out of the box. Great mobile app, although blackberry is not supported as with predecessor iextensions it was. Super import - export possibilities.
The training videos and sugar university is a great feature.
The Studio is an easy tool for non coders to develop, and fine tune the system.
The language choice is great, we were searching a lot for native hungarian crm system, which speaks hungarian out of the box. Great mobile app, although blackberry is not supported as with predecessor iextensions it was. Super import - export possibilities.
What do you dislike about the product?
There are a lot of security issues, latest elasticsearch version is not supported for example, and there is plenty of bugs. Sometimes there is a problem with file permissions, and 3rd party plugins not always follow sugar releases. Great hardware resource and client resource is needed for fast system, which is a cons. The server really has to be an expensive machine.
What problems is the product solving and how is that benefiting you?
The company has almost completely rewritten the system, plenty of new modules, relations. We are solving the standard crm issues and much more, like project management processes.
Recommendations to others considering the product:
Go ahead install the trial, customize it and use it for a short period to see if it fits your needs.
Easy to use and wonderful Customer Serivce
What do you like best about the product?
SugarCRM is an amazing database system. I have been in education for the past 6 years and using this system has allowed me to customize everything I may need to be successful with follow ups and appointment setting.
What do you dislike about the product?
There isn't anything that I don't like about this system.
What problems is the product solving and how is that benefiting you?
We are able to keep all leads up to date with notes and follow up with all clients in a timely manner.
basics covered, complicates execution
What do you like best about the product?
it seems to cover all necessary aspects to function
What do you dislike about the product?
The actual application requires fully trained individuals to set up and build an appropriate utility for the company using it. While this appears 'out of the box useable', it quickly becomes prohibitively expensive for small companies to train one of their own to tailor the CRM. Of course, they don't know exactly what they want straight off of purchase, so initial setups are rarely accurate. Also, as a person tasked with managing the application, I am not an administrator, and have to try and manipulate the CRM third-hand.
What problems is the product solving and how is that benefiting you?
This hasn't solved anything, since the utility has never met expectations projected by seller, and the company has literally ignored it. Trying to re-implement usage only meets resistance.
Recommendations to others considering the product:
Consider the costs of getting in-depth training on top of the initial costs of the CRM. Also evaluate if you can afford someone being a specialized role in CRM management as a part of their position.
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