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Innovative platform
What do you like best about the product?
Flexibility of the platform, no limitations in datamodel definition
What do you dislike about the product?
still old frameworks are used, e.g. quote
What problems is the product solving and how is that benefiting you?
Easy access and overview of data
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Super Easy CRM to take on-the-go
What do you like best about the product?
The SugarCRM App is very useful. Given that most of our CRM needs were during travel, the app was super handy!
What do you dislike about the product?
It was a little challenging defining our sales stages when we started using Sugar, but once they were established, we were able to get all the info in easily.
What problems is the product solving and how is that benefiting you?
All contacts are now in one place, rather than all over the place. This was especially helpful during trade shows - no more stacks of business cards trying to keep track of contacts!
Recommendations to others considering the product:
Be prepared for a big data upload, especially if you have been tracking customer activity for a long time. Other than that, once you're off the ground, it is really easy to use.
Easy to Use and Maintain
What do you like best about the product?
Sugar is extremely intuitive making it easy to learn and easy to use. Once you understand the basics about record layouts and navigation in any one module, those basics apply to all other data modules (e.g. Accounts, Contacts, Leads, Opportunities, Cases, and more). Also, most types of changes or enhancements to a Sugar system can be done through a "point and click" admin interface, which can be learned with no real technical background required. Among many very nice features compared to other CRM products I've worked with over the past 20+ years is the ability to create custom modules with the fields you want and the relationships with other modules that you want. Custom modules are created through the simple admin screens without any coding whatsoever.
What do you dislike about the product?
The ability to add a third column in the main record layouts to take more advantage of screen space would be very helpful.
What problems is the product solving and how is that benefiting you?
We have configured our Sugar system to fully support our sales processes including the ability to monitor sales opportunities and pipeline the way we want. Our sales reps now have a highly tailored CRM solution that helps them prioritize their activities and provides them with information to be more effective in their interactions with prospects and customers. Our Sugar system has greatly enhanced both efficiency and effectiveness resulting in noticeably improved business results.
Recommendations to others considering the product:
When evaluating Sugar, have someone familiar with Sugar show you how to set up some initial configuration to get a good sense for how easy it is to make changes in Sugar to meet your specific business requirements.
Sugar as an admin, user, and developer
What do you like best about the product?
Sugar is infinitely customizable, and I both use and build a wide variety of fun and useful custom functionality and integrations.
What do you dislike about the product?
The interface can feel a little outdated, and the staggered upgrading across modules can be problematic.
What problems is the product solving and how is that benefiting you?
We use Sugar both as a Sales tool and project management tool in one, where Sugar functions as a central hub for a bunch of different integrations - very handy to have everything in one place.
very helpfyl
What do you like best about the product?
user friendly open source good reasonable pricing
What do you dislike about the product?
i do not dislike anythig about sugar crm
What problems is the product solving and how is that benefiting you?
sales, customer support
Recommendations to others considering the product:
best crm to date
CRM Market leader contender
What do you like best about the product?
The best thing about SugarCRM is the extent to which you can customize all functionality of the tool while still having great amount of features that are just "plug-and-play" and ready to use out-of-the-box.
Their Modular architecture makes it easier for end users to learn how to work with the tool because of the repetitive behaviors, forms, actions and layouts.
Sugarcrm customer service is great. Straightforward, knowledgeable and efficient are the best words to describe it.
Their Modular architecture makes it easier for end users to learn how to work with the tool because of the repetitive behaviors, forms, actions and layouts.
Sugarcrm customer service is great. Straightforward, knowledgeable and efficient are the best words to describe it.
What do you dislike about the product?
The fact that some parts of the tool are still charged by quite an old codebase that could use some serious upgrades and redesigns.
Antique Email client that doesn't really work well with 50+ users and email accounts associated to a user is one of those things. I get a small headache every time I have to open it and configure an account.
On the bright side, Sugar team seems to be working on replacing the old legacy code with better and more modern solutions, which they did so far, but there is still much to do. It seems to be a slow but steady process.
Antique Email client that doesn't really work well with 50+ users and email accounts associated to a user is one of those things. I get a small headache every time I have to open it and configure an account.
On the bright side, Sugar team seems to be working on replacing the old legacy code with better and more modern solutions, which they did so far, but there is still much to do. It seems to be a slow but steady process.
What problems is the product solving and how is that benefiting you?
Overview of the client behavior and satisfaction with our service.
Managing onboarding process of the clients.
improved Client engagement.
Managing Risks related to client behavior.
Customer Support.
Call center integration (inbound, outbound calls).
Internal process management.
Project Management.
Managing onboarding process of the clients.
improved Client engagement.
Managing Risks related to client behavior.
Customer Support.
Call center integration (inbound, outbound calls).
Internal process management.
Project Management.
SugarCRM Recommendations
What do you like best about the product?
I have always found sugarCRM to be a very valuable and great product. Its better than its competitors today as it provides you the best solution at much lower cost than most of its competitors. I can see bright future of sugarcrm as it provides more intelligent solutions.
What do you dislike about the product?
Where sugarCRM has its strengths, Obviously there will be few drawbacks as well. Therefore I would like to highlighted that the biggest drawback of sugarCRM is that it doesn't provide solutions to its customers in time. Customers will have to wait for the solutions for weeks, months or even years.
What problems is the product solving and how is that benefiting you?
SugarCRM is a great application and I have always found it providing great solutions to customers at low cost than its competitors.
Recommendations to others considering the product:
sugarcrm is a one to many solution to your problems
Social CRM - SugarCRM
What do you like best about the product?
1) Simplicity of use
2) Mobile App
3) Technologies used
4) Product support
2) Mobile App
3) Technologies used
4) Product support
What do you dislike about the product?
1) Really missing chat tool integrated ootb as they say social CRM
2) Only one standard theme as compared to multiple themes in 6.x
2) Only one standard theme as compared to multiple themes in 6.x
What problems is the product solving and how is that benefiting you?
I love simplifying complicated sales processes used by companies using SugarCRM sales cycle. It also offers very comprehensive customer support solution with a combination of case module and inbound emails.
The simplicity of system configuration helped me save lot of time configuring the basic stuff and start implementing the process. Also, it offers very rich mobile app with an option to configure the fields, layouts, branding etc. which makes it even more worthy than its competitors.
The simplicity of system configuration helped me save lot of time configuring the basic stuff and start implementing the process. Also, it offers very rich mobile app with an option to configure the fields, layouts, branding etc. which makes it even more worthy than its competitors.
Recommendations to others considering the product:
I personally recommend SugarCRM as I love its simplicity to use and setup the basic sales force automation. Use of latest technology also makes it one of the best choices among CRM professionals.
I am deploying SugarCRM application from last 5 years
What do you like best about the product?
easy to troubleshoot when it deployed on Linux based OS , I find hard in Windows
What do you dislike about the product?
when db is getting bigger , it will effect the performance
What problems is the product solving and how is that benefiting you?
integrated SugarCRM with VOIP infra .
New CRM in Role
What do you like best about the product?
multiple tabs is particularly helpful to my role -- having highly detailed customer information
What do you dislike about the product?
it does not feel intuitive. Challenging to navigate because some of the fields require multiple steps to achieve a goal
What problems is the product solving and how is that benefiting you?
solving data integrity issue with previous CRM. better ability to collaborate between teams by unifying our CRM tool.
Recommendations to others considering the product:
try to do as much training as possible prior to implementation because the tool does not feel intuitive to work with customer
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