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Sugar Sell Premier

SugarCRM | 1

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

SugarCRM is a good solution for low cost/no cost customer relationship management.

  • July 23, 2017
  • Review verified by G2

What do you like best about the product?
For my client, the best part about SugarCRM is that it was free. This is their first implementation and it was brought into the company through the "back door". Since they didn't have a lot of expectations, it was good enough to meet their needs.
What do you dislike about the product?
Support for the community version isn't the greatest, but you get what you pay for ($0.00). Integrating with Microsoft Exchange for synchronizing calendars and email is very challenging.
What problems is the product solving and how is that benefiting you?
The business problem we were trying to solve was tracking the return on ad spend (RAS) for multiple ad channels including Yellow Pages, Google PPC, Bing PPC, and various lead generators.
Recommendations to others considering the product:
If you need a low cost/no cost basic customer relationship management system and have the internal talent to manage an open source solution, this will probably meet your needs. Note that there are "paid" versions of SugarCRM that probably have much better support.

    Computer Hardware

Using Sugar to manage day to day activities

  • July 18, 2017
  • Review verified by G2

What do you like best about the product?
I manage over 150 accounts and I rely on Sugar to record my daily activities, upcoming tasks and events, scheduled meetings/calls and opportunities.
Sugar is fairly easy to navigate around which is great since I typically need stored information quickly. I simply enter in the account I want information about, open it up in Sugar and I can see all my past activities and notes and upcoming ones as well all laid out in one easy to read web page. I can also run reports on activities, opportunities, partner sales, etc.
What do you dislike about the product?
Even with the Sugar plug in through Outlook, I can't seem to get real time reminders on upcoming phone calls, meetings or tasks.
If I wanted to see what I had coming up with each account, I would have to manually log into Sugar either by using the homepage where it displays upcoming activities or I would have to plug in the name of the account. It would be nice if I could have a reminder of some sort, such as a calendar alert.
What problems is the product solving and how is that benefiting you?
As I mentioned above, I use Sugar mostly to store information on my accounts so I can manage each efficiently. As a company, we also use it to import leads from trade shows and other events and to track customer opportunities ( track the sales cycle for an account prospect). It is a great informational tool as there is typically a field for most categories that is easy to plug in and store as much data as you need.

    Electrical/Electronic Manufacturing

SugarCRM

  • July 17, 2017
  • Review provided by G2

What do you like best about the product?
Intuitive features and views. Yearly version update, which catches up with latest technology. Open platform that enables customization. Affordable price. Very good mobile version. Good customer care.
What do you dislike about the product?
Sometimes poor housekeeping of not so trendy features (Documents, Quotes,). Limited Integration into other Office software.
What problems is the product solving and how is that benefiting you?
Sales process harmonization in various touchpoints. Customer master data improvement.

    Information Technology and Services

SugarCRM Review

  • July 11, 2017
  • Review provided by G2

What do you like best about the product?
This is a great product if you are just starting your business and can not afford Salesforce.com or if you do not need all the fancy things that Salesforce.com can accomplish. You are able to create reports and monitor your sales and monitor your salesforce. If you are looking for a system that is not as expensive as Salesforce.com and you need to keep track of your sales info. and you are not a very large organization then this should be the product for you. SugarCRM still has many great features you are able to do the major email rollouts to clients and be able to track all of your information so that you can remember your last call, your last conversation, your last email, etc. Still a great little product for those who do not require a lot.
What do you dislike about the product?
It is very basic. Not sure I like or dislike. I have used SugarCRM for many years. I have also used Salesforce.com and other CRM tools in the past. What I do not like is how far behind SugarCRM is to Salesforce.com. Salesforce has managed to highlight on system intergrations and SugarCRM requires more work to get things to work together.
What problems is the product solving and how is that benefiting you?
Sales problems for our sales reps. Getting them to enter data and keep track of our clients and new business information to have the sales process reviewed and followed to see if they are actually working on the right types of clients to go after to see the communication of emails and reports generated and review the pipeline of our sales reps.
Recommendations to others considering the product:
It all depends on how large you are and what your believe your company needs. If you are looking for something that will truly work seemlessly with other products then I would recommend salesforce.com not Sugar. But if you are a smaller size company and you don't need all the integration that most larger companies need then SugarCRM is a great tool for your requirements.

    Information Technology and Services

SugarCRM

  • July 10, 2017
  • Review verified by G2

What do you like best about the product?
Having a CRM with out the limitations!!!
What do you dislike about the product?
Lack of visible road-map to outside world.
What problems is the product solving and how is that benefiting you?
We use Sugar as more of a XRM than CRM, our Sugar is the hub of our company across all systems and all data. No other CRM could do this.
Recommendations to others considering the product:
If your company is a digital minded organisation, SugarCRM is the only choice when it comes to CRM, especially when GDPR comes in to play May 2018.

    Information Technology and Services

SugarCrm

  • July 10, 2017
  • Review verified by G2

What do you like best about the product?
The unlimited API's that allow for many integrations
What do you dislike about the product?
Campaigns module not available on mobile app
What problems is the product solving and how is that benefiting you?
Time saving, efficiency increases etc

    Information Technology and Services

User Friendly CRM

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
It is simple to use. You can customize the features in it as per use.
What do you dislike about the product?
It doesn't give you many features like salesforce or any other.
What problems is the product solving and how is that benefiting you?
We geneally use CRM to put the data about our prospects and leads. They benefit us to give us notifications for any follow up or any meeting.

    Nur-E-Elahi S.

Open Source CRM with rich features

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
Most of the CRM out there are very expensive, this is open source and highly customizable. As developer who deployed SugerCRM on our own host I found the documentation to be highly effective.
What do you dislike about the product?
SugarCRM has a lack of integration with other popular services.
What problems is the product solving and how is that benefiting you?
We re-purposed the CRM to manage our business needs such as offering a management portal for custom support.
Recommendations to others considering the product:
If you are looking for an open source CRM then look no further. This CRM has a rich set of features and can be customised to suit your business needs.

    Allandria (Ally) D.

SugarCRM - Sales Connect Review

  • June 29, 2017
  • Review verified by G2

What do you like best about the product?
I like that SugarCRM has a user friendly interface. I've never had trouble locating my opportunities in the dashboard. I also like the option to add notes, tasks, and documents to each opportunity.
What do you dislike about the product?
I dislike how slow SugarCRM can be. It freezes sometimes.
What problems is the product solving and how is that benefiting you?
I'm solving opportunity management problems. SugarCRM keeps all of my opportunities organized and allows me to update the sales stage for each one quite easily.

    Information Technology and Services

Simple, Customizable, and Powerful CRM

  • June 28, 2017
  • Review verified by G2

What do you like best about the product?
In general the platform is so flexible and customisable, and this is probably one of its key benefits, compare with other CRM solutions. You can adjust it to your business needs (no coding needed). You can use Module Builder or Sugar Studio to personalise the platform creating new modules, custom fields, etc. Everything included in the commercial versions.

Also SugarCRM provides the freedom to deploy it in a manner that best suits your needs (on-premise, public cloud, Sugar Cloud ,etc.)
What do you dislike about the product?
Campaign and Email Management System needs to be improved. But on the other hand you can connect Sugar with other Marketing Automation platforms, such us IBM Campaign Automation or Act-On. Connectors are available for both platforms.
What problems is the product solving and how is that benefiting you?
We use Sugar to manage the entire Sales Cycle, from lead generation to close. We have automated some sales procedures also using Advanced Workflows. We now have the ability to track opportunities and pipeline the way we want.
Recommendations to others considering the product:
Highly recommended, probably one of the best solutions for Lead Management and Sales Force Automation, great value for money.

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