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''Old School''
What do you like best about the product?
I didn't really like using this CRM system at all.
What do you dislike about the product?
It's very basic, and not in an easy to use way...but in a 1980's way. In fairness the company was using a free version (I believe) but it is still not great. You can't link inbound or outbound calls...had to manually type in if we had received or made a call. In 2015 it was a bit much.
What problems is the product solving and how is that benefiting you?
I only used it as part of protocol. I didn't find that it solved much at all.
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Great but could be better
What do you like best about the product?
It's very easy to use. I can manage a book of business of over 1600 customers and really feel on top of things.
What do you dislike about the product?
Where I work, we filter through orders and reach out to customers who have the same interests as us. However, there are certain orders we can't call on and orders that have already been called on and I hate that I can't filter out those orders because it can take up a lot of time trying to sort through those orders. It amazes me that we can filter so many other variable but not that. The lag time can also be very frustrating. Where I work there are 150 people in my position and sometimes multiple people will "lock" and call a customer resulting in a really bad customer experience. We also have outbound and inbound customer service reps and as an outbounder, I don't like that I can't see if they've already spoken with an inbounder.
What problems is the product solving and how is that benefiting you?
Managing a huge amount of customers and establishing personal relationships will all of them. The ability to record notes, phone calls and emails allows me to really know and take care of over 1600 customers at a time.
Sugar CRM
What do you like best about the product?
It is extremely user friendly, easy to navigate.
What do you dislike about the product?
The website is a bit dull, it could be more colorful and interactive.
What problems is the product solving and how is that benefiting you?
We use Sugar CRM to be notified of sales leads.
A little bit of sweet sugar
What do you like best about the product?
The mobile interface. The ability to combine all of the customer information into one platform.
What do you dislike about the product?
The CRM platform is not too easy to use. I found myself lost more than twice.
What problems is the product solving and how is that benefiting you?
I am able to connect all of my apps in one place. Easily trackable
Useful and Flexible
What do you like best about the product?
the ability to customize and create new modules
What do you dislike about the product?
after a change in their sales plans it become a expensive solutions
What problems is the product solving and how is that benefiting you?
sales pipeline and help desk
Short Changed?
What do you like best about the product?
The standard that everyone says - it is a great tool for the sales force. We area learning more each day on its benefits.
What do you dislike about the product?
I have to turn around and purchase the business card app,
then I have to turn around and purchase the Call Tracker.
What will be next?
then I have to turn around and purchase the Call Tracker.
What will be next?
What problems is the product solving and how is that benefiting you?
The organizational benefit for our sales force is exciting to watch them grow with the program.
It is giving the sales force more time to do their job.
It is looking to be a very good organizational tool for them.
It is giving the sales force more time to do their job.
It is looking to be a very good organizational tool for them.
Recommendations to others considering the product:
I feel this software has potential to help our company. We have not fully launched it yet, so the jury is still out.
I
I
Awesome
What do you like best about the product?
Simplicity
Flexibility to Customize as per needs
Good UX
Flexibility to Customize as per needs
Good UX
What do you dislike about the product?
Reports
Process Author lacks the flexibility to get more out of it
Process Author lacks the flexibility to get more out of it
What problems is the product solving and how is that benefiting you?
Customer Relationship Management
Great CRM!
What do you like best about the product?
Sugar is a great one stop shop for storing any accessing our customer information.
What do you dislike about the product?
We run an outdated version of Sugar. Nothing wrong on your end!
What problems is the product solving and how is that benefiting you?
It makes time management that much more easy to stay on top of.
It did what it was supposed to do but not as efficiant as most
What do you like best about the product?
The displays are simple to to look at and keeps people working.
What do you dislike about the product?
the navigation between pages. the colors on the pages feel like making me go to sleep.
What problems is the product solving and how is that benefiting you?
great for storing information
Recommendations to others considering the product:
do not buy
Sugar
What do you like best about the product?
Not much compared to other CRM's. It's very bulky, hard to navigate, and inferior to others on the market.
What do you dislike about the product?
It's outdated. If you populate notes in a lead file, you will then have to populate in the contacts field. Why would you not have it accessible to both?
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Check out other free CRM's out there. IE. Hubspot
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