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Sugar Sell Premier

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Awesome

  • August 02, 2017
  • Review provided by G2

What do you like best about the product?
Simplicity
Flexibility to Customize as per needs
Good UX
What do you dislike about the product?
Reports
Process Author lacks the flexibility to get more out of it
What problems is the product solving and how is that benefiting you?
Customer Relationship Management

    Computer Hardware

Great CRM!

  • August 01, 2017
  • Review verified by G2

What do you like best about the product?
Sugar is a great one stop shop for storing any accessing our customer information.
What do you dislike about the product?
We run an outdated version of Sugar. Nothing wrong on your end!
What problems is the product solving and how is that benefiting you?
It makes time management that much more easy to stay on top of.

    Financial Services

It did what it was supposed to do but not as efficiant as most

  • July 31, 2017
  • Review provided by G2

What do you like best about the product?
The displays are simple to to look at and keeps people working.
What do you dislike about the product?
the navigation between pages. the colors on the pages feel like making me go to sleep.
What problems is the product solving and how is that benefiting you?
great for storing information
Recommendations to others considering the product:
do not buy

    Computer Software

Sugar

  • July 31, 2017
  • Review verified by G2

What do you like best about the product?
Not much compared to other CRM's. It's very bulky, hard to navigate, and inferior to others on the market.
What do you dislike about the product?
It's outdated. If you populate notes in a lead file, you will then have to populate in the contacts field. Why would you not have it accessible to both?
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Check out other free CRM's out there. IE. Hubspot

    Krystal L.

Sugar crm

  • July 28, 2017
  • Review provided by G2

What do you like best about the product?
Layout on this was very nice. User education video were also helpful.
What do you dislike about the product?
Wasn't user friendly and most simple task required too much effort
What problems is the product solving and how is that benefiting you?
Sales info

    Human Resources

SugarCRM

  • July 28, 2017
  • Review provided by G2

What do you like best about the product?
I love the ease and use of Sugar and all the info that we can put in.
What do you dislike about the product?
Sometimes Sugar does time out on us, but it could just be a IT issue on our side.
What problems is the product solving and how is that benefiting you?
keeping all of our new accounts and leads up to date.

    Charlie C.

User experience with Sugar CRM

  • July 28, 2017
  • Review verified by G2

What do you like best about the product?
The user interface is quite simple to interact with. Adds tremendous value whenever you need to coordinate your sales activities and plan follow ups together with visibility of your prospects, accounts, opportunities and pipelines.
What do you dislike about the product?
Reports can be not as friendly as they are supposed to be
What problems is the product solving and how is that benefiting you?
Pipeline creation and thorough follow up to increase your sales and enhance your sales procedures.
Recommendations to others considering the product:
Would recommend it to anyone that wants to add more control into their sales cycles and sales plan.

    Information Technology and Services

Sugar CRM

  • July 28, 2017
  • Review provided by G2

What do you like best about the product?
Easy to use, online, user friendly .Cost is okay, integration with other tools
What do you dislike about the product?
Limitation in searching options. You cannot search by every field
What problems is the product solving and how is that benefiting you?
Contacts and Leads management

    Dewald E.

My Personal Experience - having used Siebel (twice), Dynamics, Salesforce (3 times)

  • July 27, 2017
  • Review verified by G2

What do you like best about the product?
SugarCRM is a general purpose CRM than can easily be honed to fit any organisations purpose. It is not constrained and gives the end client all the control.

Highlights are;
- Flexibility at any user level - a tool for those using it
- Flexibility in design - CRM that works the way you want it to
- Flexibility in deployment model - SaaS, Hosted or Onsite - you choose
- Hint - Relationship Analytics
- REST API - easily integrates
- Strong Reporting
- Mobile with offline
What do you dislike about the product?
Still building out the plugin options on the Marketplace so not as extensive as some of the competitors. The lack of vertically focused builds which means clients need to know or discover what it is they want from the CRM. The need to illustrate the differences between Community Edition and one of the paid editions, chalk and cheese.
What problems is the product solving and how is that benefiting you?
Large range but mostly centred around providing clients with a 360 view of their clients. This is after all the primary purpose of a CRM solution, however, the complexity and cost associated with making this a reality mean clients seldom achieve this objective. This is exaggerated in the small to medium market space. They face all the same challenges with reduced budgets all while gaining greater market share. SugarCRM is most capable of making this a reality for those clients.
Recommendations to others considering the product:
Most CRM solutions do the basics and can tick the boxes in a feature checklist.

Do's:
- Do dig deeper into your own requirements to understand how your users across the business will actually use the CRM to meet your customer expectations.
- Do use this as the catalyst to review/consider the journey your customers take or should take when dealing with your business
- Do review solutions based on how the solution fits your specific use cases
- Do review what the users of the CRM say about the solution. Is it a tool that your staff will want to use because it provides them with benefits

This will allow you to identify and document use cases that are specific to your needs and in turn allow you to determine which solution best meets your needs, today and tomorrow.

Dont's:
- Don't outsource the thinking, no one knows your business or customer better than you
- Don't buy into a set and forget mentality - no "off the self" solution will continue to meet your customer changing demands. CRM is practice and discipline, not a tool and you must continue to refine and enhance regardless of the tools you use.
- Don't build your own - to costs of ownership simply does not stack up

SugarCRM will only be the best CRM for you if you know what your customers and users need from it.

    Marketing and Advertising

My opinion of software

  • July 24, 2017
  • Review provided by G2

What do you like best about the product?
The speed and the consistency is very important to me and this allows me to have both in one! I appreciate anything that gets the job done as soon as possible!
What do you dislike about the product?
I dislike the Fact that I can't save much I need to have my own hardware to save
What problems is the product solving and how is that benefiting you?
I am able to do my taxes and utilize payments
Recommendations to others considering the product:
Very useful and helpful!

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