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Cheap But Effective For SMEs / SMBs
What do you like best about the product?
Easy UI
Limited functionality with focus on essentials make it easy to use and navigate
Limited functionality with focus on essentials make it easy to use and navigate
What do you dislike about the product?
There's no API plugin functionality as far as I know and exporting data and reporting outside of the system wasn't a feature as far as I remember
What problems is the product solving and how is that benefiting you?
Inbound lead organisation and distribution among sales representatives
Recommendations to others considering the product:
Yes, try it if it fits your budget and other solutions don't.
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Easy to use software, even if there are some minor bugs.
What do you like best about the product?
Sugar keeps things organized and is not so complex that it is difficult for the average employee to learn to use.
What do you dislike about the product?
Depending on the report/data, it can take up to ten minutes for some information to load, which can impede work at times.
What problems is the product solving and how is that benefiting you?
It's easy to compare clients of events via a sync up with Cvent without having to flip back and forth - it updates the information given by clients without having to do it manually.
Recommendations to others considering the product:
They keep up to date with the ever-changing trends in their industry, making your experience one of a kind.
Best way to keep track of Meeting Notes!
What do you like best about the product?
I love the ability to create multiple tabs and bring in information from Outlook Meetings, while having the ability to output directly into the other Office applications! The UI is clean and professional and it has a great mobile integration via the App available in Google Play!
What do you dislike about the product?
There really are not many things not to like about this piece of software. I guess the only negative is that creating and managing multiple Notebooks, each with their own security parameters, can be a little tricky at first.
What problems is the product solving and how is that benefiting you?
Organized note keeping of meeting discussions that are worth keeping track of. One-button transmission of said notes to people via email. The fact that you can share Notebooks via O365 is a great way to add transparency to important notes to others in your organization!
Recommendations to others considering the product:
Definitely go with the mobile App as an enhancement to your OneNote Experience. If you have Office 365 license, you get to enjoy remote access to your notes on the cloud, which brings to light yet another valuable attribute of this software!
Meh CRM
What do you like best about the product?
Very customizable and simple to use. You are able to track account and pipelines with a decent report builder.
What do you dislike about the product?
No real bells and whistles with this software. Does the basic and little more. Biggest issue is that it lacks the platform and ability to add plugins like in Salesforce.
What problems is the product solving and how is that benefiting you?
Tracking leads, Opportunities and Accounts.
Recommendations to others considering the product:
If you need something basic to track accounts, then it is fine. If you need a more robust platform then there are better options.
Great CRM
What do you like best about the product?
It fits my needs for quote based sales, calls, and meeting.
What do you dislike about the product?
Some of the report based interfaces can be daunting.
What problems is the product solving and how is that benefiting you?
Call follow ups are easier to organize.
Recommendations to others considering the product:
Give it some time, learn all the features.
Interface for SugarCRM
What do you like best about the product?
The SugarCRM interface is real easy to use, it does not require hours of training to be able to navigate thru the system.
What do you dislike about the product?
What I dislike about the system is it crashes (not sure if they already fixed this now) often.
What problems is the product solving and how is that benefiting you?
IBM is a multinational company, and SugarCRM helps us out with keeping tracks of our business partners all over the world.
Recommendations to others considering the product:
I recommend this product especially if you are a multinational company that runs in different countries and/or states.
It does what it needs to do
What do you like best about the product?
Great opportunity for customization. Integrates well with Act-On software
What do you dislike about the product?
The way we have the CRM set up, there are some bugs but we have managed workarounds. Because of these bugs, when there is an update or change, sometimes things break. Rather than let us explain the issues and suggest a fix, Sugar support requires us to the same trouble shooting steps that never work before our ticket is moved up to the top level - which sometimes take weeks.
What problems is the product solving and how is that benefiting you?
Standard CRM
Sugar CRM is NOT a CRM
What do you like best about the product?
Nothing. This CRM does not allow me to run reports. It does not make it easy for me to contact potential clients. I've gone back to using paper instead of this software.
What do you dislike about the product?
Sugar CRM does not work for sales & marketing. Unable to run reports. Unable to sort my leads by stages. Conversion of leads takes about 9 clicks. System latency is horrible. Sugar support is rude. Data migration (from Salesforce) was promised but not executed.
What problems is the product solving and how is that benefiting you?
Zero benefits. I mostly use paper now.
Recommendations to others considering the product:
Don't consider Sugar. It isn't worth the cheaper price.
One Of The Most Valuable Pieces of Software I Use
What do you like best about the product?
I am using the open source version of SugarCRM, SuiteCRM. I love that I can modify it to look, feel, work however I want it to. And, it allows my clients to log in to see the status of leads they submit to me.
What do you dislike about the product?
I would like the latest version to have the old style themes available.
What problems is the product solving and how is that benefiting you?
SugarCRM/SuiteCRM provides the easiest and most efficient way for me to report the status of marketing leads submitted to me from clients, so that they now exactly how much money they are making on our campaigns.
Recommendations to others considering the product:
When installing, make sure to set the file permissions correctly before running the install. Just Google "SugarCRM SuiteCRM file permissions".
Sugar CRM Review
What do you like best about the product?
It is a customer relationship management system that supplies intelligence information.
What do you dislike about the product?
I thus far like everything about the system and do not have any complaints.
What problems is the product solving and how is that benefiting you?
I use SugarCrm to solve problems related to business management for a class at the University. Benefits have been of sales automation practices.
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