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Sugar Sell Premier

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

690 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Food Production

G2 Crowd Review

  • November 07, 2017
  • Review provided by G2

What do you like best about the product?
Salesforce integration for our all represenatives to communicate
What do you dislike about the product?
Too many features can get a really confusing something. Sometimes simple is good.
What problems is the product solving and how is that benefiting you?
Communication

    Sporting Goods

Sugar

  • November 07, 2017
  • Review provided by G2

What do you like best about the product?
Working with the Sugar database and performing the migration between different versions of Sugar CRM
What do you dislike about the product?
Sometimes it is difficult to perform customizations to the different modules provided within sugar. There should be more flexibility in the Sugar quotes module.
What problems is the product solving and how is that benefiting you?
Trying to keep a track of customers. This software helps best to tackle all such problems.

    Education Management

it helps to improve customer management considerabily

  • November 05, 2017
  • Review provided by G2

What do you like best about the product?
Reliable, easy to use, customizable, very cheap compared with other crm solutions
What do you dislike about the product?
I do not really find any notable weaknesses,
What problems is the product solving and how is that benefiting you?
Customer management, start segmented campaigns
Recommendations to others considering the product:
Recommended even if you need to customize the tool. Also, you can try the community version in the first instance, but the professional options are really worth it.

    Chris S.

Sales team user, live in Sugar everyday.

  • November 03, 2017
  • Review provided by G2

What do you like best about the product?
Simple and effective. Can always find what I need on the home screen.
What do you dislike about the product?
Integrations are available but not easy or intuitive.
What problems is the product solving and how is that benefiting you?
Organization and scheduling of sales tasks.

    Marcel K.

Excellent in more ways you can think

  • October 31, 2017
  • Review provided by G2

What do you like best about the product?
I like the visuals of the layout. The menu is intuitive and there are some cool features like Hint, dashlets, the drawers and the 360º costumer view.
What do you dislike about the product?
There are missing some basic functions for the developers, like multisselect when choosing multiple role fields or languages.
What problems is the product solving and how is that benefiting you?
The costumer, after adopting SugarCRM, have a lot more control over their opportunities, pipelines and client profile. The reports module allows them to quit using excel and improving their time and eficience.

    Michael M.

It's free and it mostly works

  • October 26, 2017
  • Review provided by G2

What do you like best about the product?
It allowed me to make and track tickets.
What do you dislike about the product?
It was ugly and difficult to use, often slow.
What problems is the product solving and how is that benefiting you?
Monitoring issues in the work place.
Recommendations to others considering the product:
Get something else.

    Natalie J.

Sugar CRM

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
It's interactive with other coworkers. Makes trouble resolution much easier. It's like a social media platform at work, which is current with IT trends these days.
What do you dislike about the product?
I found it hard to setup a dashboard and pipeline. It is also difficult to pull reports from.
What problems is the product solving and how is that benefiting you?
Accounts receivable, and credit issues. I can easily tag my AR department to resolve the issue I need help with.
Recommendations to others considering the product:
Youtube how to setup your dashboard. Have someone who is familiar with the platform show you how to use it. There are several employees who are of a more "old school" frame of mind, and these employees struggle more than employees in their 20-30's.

    Consumer Services

Full of bugs

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
The account pages themselves are pretty straightforward and are easy to navigate/fill in information.
What do you dislike about the product?
How often it crashes in the middle of work
What problems is the product solving and how is that benefiting you?
It does allow me to organize my accounts how I’d like.

    Jared D.

SugarCRM offers a flexible platform with powerful features

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
There are several things that I really like about SugarCRM:
* It is web based, allowing me to access it on any internet connected device
* It is easy to customise the fields I use to capture data, and the layouts of those fields in the browser
* The interface is intuitive and easy to use.
* There is a lot of flexibility with SugarCRM via customisation
What do you dislike about the product?
I don't have much in the way of dislikes:
* Not all modules are uniform, some are still in an old version, from before their upgrade to Version 7 (although SugarCRM are now addressing this in the next couple of updates)
* You can only log in on 1 pc at a time
What problems is the product solving and how is that benefiting you?
Strong Integrations between e-marketing platforms and CRM
Easy to tailor to suit clients from a variety of different industries
Very extensible via the SugarCRM API and external connectors such as Zapier
Recommendations to others considering the product:
Don't base initial impressions of SugarCRM on the outdated Community Edition.
Contact SugarCRM, either directly, or through a reseller to get a demonstration of the product.

    Marketing and Advertising

Solid CRM

  • October 24, 2017
  • Review provided by G2

What do you like best about the product?
SugarCRM is extremely flexible and customizable.
What do you dislike about the product?
The UI and administration can be a bit daunting at first. It's difficult to find a marketing automation solution that syncs with it.
What problems is the product solving and how is that benefiting you?
SugarCRM is an excellent tool for sales to keep track of their funnel and recognize opportunities for prospect outreach.
Recommendations to others considering the product:
If you need marketing automation, look to INBOX25 as a solution with native SugarCRM sync.

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