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Sugar Sell Premier

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

684 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Natalie J.

Sugar CRM

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
It's interactive with other coworkers. Makes trouble resolution much easier. It's like a social media platform at work, which is current with IT trends these days.
What do you dislike about the product?
I found it hard to setup a dashboard and pipeline. It is also difficult to pull reports from.
What problems is the product solving and how is that benefiting you?
Accounts receivable, and credit issues. I can easily tag my AR department to resolve the issue I need help with.
Recommendations to others considering the product:
Youtube how to setup your dashboard. Have someone who is familiar with the platform show you how to use it. There are several employees who are of a more "old school" frame of mind, and these employees struggle more than employees in their 20-30's.

    Consumer Services

Full of bugs

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
The account pages themselves are pretty straightforward and are easy to navigate/fill in information.
What do you dislike about the product?
How often it crashes in the middle of work
What problems is the product solving and how is that benefiting you?
It does allow me to organize my accounts how I’d like.

    Jared D.

SugarCRM offers a flexible platform with powerful features

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
There are several things that I really like about SugarCRM:
* It is web based, allowing me to access it on any internet connected device
* It is easy to customise the fields I use to capture data, and the layouts of those fields in the browser
* The interface is intuitive and easy to use.
* There is a lot of flexibility with SugarCRM via customisation
What do you dislike about the product?
I don't have much in the way of dislikes:
* Not all modules are uniform, some are still in an old version, from before their upgrade to Version 7 (although SugarCRM are now addressing this in the next couple of updates)
* You can only log in on 1 pc at a time
What problems is the product solving and how is that benefiting you?
Strong Integrations between e-marketing platforms and CRM
Easy to tailor to suit clients from a variety of different industries
Very extensible via the SugarCRM API and external connectors such as Zapier
Recommendations to others considering the product:
Don't base initial impressions of SugarCRM on the outdated Community Edition.
Contact SugarCRM, either directly, or through a reseller to get a demonstration of the product.

    Marketing and Advertising

Solid CRM

  • October 24, 2017
  • Review provided by G2

What do you like best about the product?
SugarCRM is extremely flexible and customizable.
What do you dislike about the product?
The UI and administration can be a bit daunting at first. It's difficult to find a marketing automation solution that syncs with it.
What problems is the product solving and how is that benefiting you?
SugarCRM is an excellent tool for sales to keep track of their funnel and recognize opportunities for prospect outreach.
Recommendations to others considering the product:
If you need marketing automation, look to INBOX25 as a solution with native SugarCRM sync.

    Sam H.

Cheap But Effective For SMEs / SMBs

  • October 23, 2017
  • Review provided by G2

What do you like best about the product?
Easy UI
Limited functionality with focus on essentials make it easy to use and navigate
What do you dislike about the product?
There's no API plugin functionality as far as I know and exporting data and reporting outside of the system wasn't a feature as far as I remember
What problems is the product solving and how is that benefiting you?
Inbound lead organisation and distribution among sales representatives
Recommendations to others considering the product:
Yes, try it if it fits your budget and other solutions don't.

    Events Services

Easy to use software, even if there are some minor bugs.

  • October 20, 2017
  • Review verified by G2

What do you like best about the product?
Sugar keeps things organized and is not so complex that it is difficult for the average employee to learn to use.
What do you dislike about the product?
Depending on the report/data, it can take up to ten minutes for some information to load, which can impede work at times.
What problems is the product solving and how is that benefiting you?
It's easy to compare clients of events via a sync up with Cvent without having to flip back and forth - it updates the information given by clients without having to do it manually.
Recommendations to others considering the product:
They keep up to date with the ever-changing trends in their industry, making your experience one of a kind.

    John K.

Best way to keep track of Meeting Notes!

  • October 18, 2017
  • Review provided by G2

What do you like best about the product?
I love the ability to create multiple tabs and bring in information from Outlook Meetings, while having the ability to output directly into the other Office applications! The UI is clean and professional and it has a great mobile integration via the App available in Google Play!
What do you dislike about the product?
There really are not many things not to like about this piece of software. I guess the only negative is that creating and managing multiple Notebooks, each with their own security parameters, can be a little tricky at first.
What problems is the product solving and how is that benefiting you?
Organized note keeping of meeting discussions that are worth keeping track of. One-button transmission of said notes to people via email. The fact that you can share Notebooks via O365 is a great way to add transparency to important notes to others in your organization!
Recommendations to others considering the product:
Definitely go with the mobile App as an enhancement to your OneNote Experience. If you have Office 365 license, you get to enjoy remote access to your notes on the cloud, which brings to light yet another valuable attribute of this software!

    Computer Software

Meh CRM

  • October 16, 2017
  • Review provided by G2

What do you like best about the product?
Very customizable and simple to use. You are able to track account and pipelines with a decent report builder.
What do you dislike about the product?
No real bells and whistles with this software. Does the basic and little more. Biggest issue is that it lacks the platform and ability to add plugins like in Salesforce.
What problems is the product solving and how is that benefiting you?
Tracking leads, Opportunities and Accounts.
Recommendations to others considering the product:
If you need something basic to track accounts, then it is fine. If you need a more robust platform then there are better options.

    John A. F.

Great CRM

  • October 13, 2017
  • Review verified by G2

What do you like best about the product?
It fits my needs for quote based sales, calls, and meeting.
What do you dislike about the product?
Some of the report based interfaces can be daunting.
What problems is the product solving and how is that benefiting you?
Call follow ups are easier to organize.
Recommendations to others considering the product:
Give it some time, learn all the features.

    Andrea T.

Interface for SugarCRM

  • October 11, 2017
  • Review provided by G2

What do you like best about the product?
The SugarCRM interface is real easy to use, it does not require hours of training to be able to navigate thru the system.
What do you dislike about the product?
What I dislike about the system is it crashes (not sure if they already fixed this now) often.
What problems is the product solving and how is that benefiting you?
IBM is a multinational company, and SugarCRM helps us out with keeping tracks of our business partners all over the world.
Recommendations to others considering the product:
I recommend this product especially if you are a multinational company that runs in different countries and/or states.

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