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A struggle to get off the ground
What do you like best about the product?
Does what most CRMs do for less than some of the most expensive enterprise products out there.
What do you dislike about the product?
Clunky legacy infrastructure makes configuration difficult.
What problems is the product solving and how is that benefiting you?
Getting a 360 degree view of our customer relationship.
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Great CRM
What do you like best about the product?
We love the reporting capabilities of CRM and the customization option that is offered
What do you dislike about the product?
The integration process has been the most frustrating
What problems is the product solving and how is that benefiting you?
Issues with our current reporting, reporting has always been a pain point for us.
An excellent, customizable experience
What do you like best about the product?
I like that the product isn't just one size fits all, but also that much of it can be customized in house. We use consultants for some of the heavier lifts but we don't need them for everything.
What do you dislike about the product?
Sometimes customizations break things and it can be hard to track down and resolve the issue.
What problems is the product solving and how is that benefiting you?
We use it for traditional sales CRM purposes but it also runs the production side of our house - each time a proposal is closed and invoiced, it creates tasks for our production team to work on the projects associated with the purchase. Without Sugar we would be lost!
Sugar sell review
What do you like best about the product?
Sugar sell provides a good platform to organize all of our leads in one place, and everything is fairly intuitive.
What do you dislike about the product?
When it comes to the more technical side of things it can be difficult, particularly when integrating e-mail services such as mailchimp.
What problems is the product solving and how is that benefiting you?
Keeping all of our contacts in one place.
Sugar Sell boils down the features of a CRM into only the core parts needed to be successful.
What do you like best about the product?
It's straight forward interface allows for the ability to quickly reference across documents. As well, the compatiblity to interface with other softwares elimiantes the need for double work. further improving efficiency.
What do you dislike about the product?
Sugar Sell can be a bit of a learning curve for the uninitatiated. However, their support team is well-versed in making sure you have all the tools at your disposal to get you to the finish line.
What problems is the product solving and how is that benefiting you?
Providing on-time automated reporting allows for quick analysis of account performance. This benefits me greatly through eliminating tedious work to get the same results.
Stunning Product
What do you like best about the product?
Ease to use
flexibility
Ease integration
flexibility
Ease integration
What do you dislike about the product?
Brand Awareness
Few plugins
Customer support
Few plugins
Customer support
What problems is the product solving and how is that benefiting you?
Sales and Customer Service
Good supportive CRM program
What do you like best about the product?
Sugar CRM has all the capabilities to build a good customer card history. You see clearly what dates are known and can build a nice calendar for an account manager with his/her tasks, appointments and phone calls. Is it easy to use and clearly.
What do you dislike about the product?
If a contact works at multiple clients, you must create this contact multiple times. Because of this way of adminsitration, there is unnecessary administration.
What problems is the product solving and how is that benefiting you?
Overview in customer data
Has a lot of potential
What do you like best about the product?
There are a variety of features available and the customer support is quite helpful
What do you dislike about the product?
The user interface could be more accessible for all team members
What problems is the product solving and how is that benefiting you?
Allowing the team to review where clients are coming from
Global Administrator of our SugarSell solution
What do you like best about the product?
It supports our saml integration along with SSO.
What do you dislike about the product?
A terminated bucket would help know who has been term'd throughout the months for simpler way to clean-up.
What problems is the product solving and how is that benefiting you?
It allows us to review any loss opportunities so that we can better prepare and possibly be able to pitch again.
GREAT PRODUCT AND SERVICE!
What do you like best about the product?
We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business.
What do you dislike about the product?
Nothing really. We have been using it for over adecade and have no reason to stop now. It delivers the functionality we need in our business, and I would recommend it to any business looking to grow with a platform that grows alongside them
What problems is the product solving and how is that benefiting you?
As a business in the financial services sector, it is critical that we know our prospects and customers truly understand and document their needs before recommending products that we are selling. Sugar CRM enables us to do this.
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