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Android of the CRM world
What do you like best about the product?
highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logichooks for seasoned developers.
What do you dislike about the product?
occassional kickouts, deployment of solution is not as streamlined compared to other CRM solution -- but is acceptable.
What problems is the product solving and how is that benefiting you?
alerts, field update based on field values, dashboarding, report function.
Recommendations to others considering the product:
A great alternative if you feel that the leading CRM cost too much. With the right Partner, your CRM can be as good, if not better than building it in the leading CRM platform. We are currently partnered with Upcurve and it provides additional functionality to your CRM that makes Admin life a little bit easier. Features such as Login As, Drill Dashboard to Report, # of records to load on list view. It definitely helps Sugar as a platform become more competitive to the leading CRM provider.
After a full year and a half of working on Sugar, I am impressed with how they hae improved the platform. Beneficial new features were rolled out such as Click through Dashboard to view details of a dashboard component, Drill Dashboard to Reports was previously an add-on from partners but is now an out of the box solution, improvements to the Sugar Mobile platform to name a few. As an enterprise customer, I appreciate how responsive their tech support team is to our cases. Their tech support is easy to work with and is very knowledgable and helpful.
After a full year and a half of working on Sugar, I am impressed with how they hae improved the platform. Beneficial new features were rolled out such as Click through Dashboard to view details of a dashboard component, Drill Dashboard to Reports was previously an add-on from partners but is now an out of the box solution, improvements to the Sugar Mobile platform to name a few. As an enterprise customer, I appreciate how responsive their tech support team is to our cases. Their tech support is easy to work with and is very knowledgable and helpful.
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Sugar is one sweet CRM!
What do you like best about the product?
User friendly interface as well as integrations to plenty of third party apps. Everything is clearly organized and there is a fantastic support/sugar CRM community.
What do you dislike about the product?
It can have a few annoying validation/token issues from time to time, requiring validation. It's not hard to fix however it can confuse the sales team.
What problems is the product solving and how is that benefiting you?
We are using this as a point of integration with our own software. It allows us to further bridge the gap between marketing and sales.
Sugar has a very easy to configure connector to allow outside API and other integrations.
Sugar has a very easy to configure connector to allow outside API and other integrations.
Good for some things
What do you like best about the product?
I like being able to create a new opportunity right out of an Outlook email
What do you dislike about the product?
I don't like that I Can't customize some of the views by switching around columns
What problems is the product solving and how is that benefiting you?
It does allow me to keep track of opportunities and leads so I don't forget about them
Recommendations to others considering the product:
Make the most of what it offers and it will be a big help.
Sugar CRM
What do you like best about the product?
Pipeline management, “Start My Day” screen and touch to call feature on mobile app.
What do you dislike about the product?
Changing meetings and calls from “scheduled” to “held”.
What problems is the product solving and how is that benefiting you?
Pipeline management, call tracking & database management for contacts.
Recommendations to others considering the product:
Don’t know
User Friendly CRM
What do you like best about the product?
I thought the software was very easy to use and customize to our processes. For a small company, it was the right price and had great support.
What do you dislike about the product?
I thought there were some issues with integrations that required support or extra costs in order to integrate.
What problems is the product solving and how is that benefiting you?
Great CRM for Sales/Marketing along with Support tickets.
You either love it... or you don't.
What do you like best about the product?
I love the dashboards and the customization
What do you dislike about the product?
I dislike having to refresh all the time
What problems is the product solving and how is that benefiting you?
Using SugarCRM gives the opportunity to better plan and forecast. It also gives our entire team more visibility whether they are on the road or in the office.
SugarCRM is a business lifesaver!
What do you like best about the product?
The customization makes it perfectly moldable for my company and it can be done in house. Fantastic tool for all departments from sales to marketing to customer support
What do you dislike about the product?
Some of the automatic workflows are a bit more clunky in lower versions and the email campaign engine lacks ease of use.
What problems is the product solving and how is that benefiting you?
The problem of a data loss when an employee leaves doesn't happen anymore. We have client history all in one place and it saves time and money. Having this info also helps us hold more meaningful engagements with our clients.
Recommendations to others considering the product:
The flexibility and customizations available to you and your team will make your lives so much easier! SugarCRM is a seamless addition to your current software.
I have had a good experience with this tool
What do you like best about the product?
I like the simplicity of this this, it is a good CRM competitor. It is a good low cost solution.
What do you dislike about the product?
It is a little bit clunky. not as smooth as it could be. the integrations with other systems is nice but it could integrate with more systems like e signature tools or other erp systems.
What problems is the product solving and how is that benefiting you?
Easy customer information access.
Recommendations to others considering the product:
I would highly reccomend it
Gets the job done
What do you like best about the product?
Ease of use for day to day and also training purposes for new employees
What do you dislike about the product?
Issues that take a while to fix because it is a custom software
What problems is the product solving and how is that benefiting you?
We are keeping all data in one place and we are able to use this system across all departments of our business. We have realized that this is keeping our business organized
Similar to Sales Force yet Less User Friendly
What do you like best about the product?
Great multi-user interface and easy to view full customer access among other users with permissions. Also creates secure access among others.
What do you dislike about the product?
It is similar to Salesforece.com but has less features. Difficult to obtain proper training.
What problems is the product solving and how is that benefiting you?
Use to log customer calls, quotes, orders, pricing and tracking
Recommendations to others considering the product:
Similar to salesforce.com and is still progressing. Would be helpful if you have someone already familiar with the product and it is not the greatest of user friendly options
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