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Used as our CRM provider
What do you like best about the product?
As a free tool it meet what we were looking for
What do you dislike about the product?
Very limited in the free version and was a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
As a free tool it meet what we were looking for in a CRM
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Built with business in mind & not hell bent on 'gaming' the customer to pay more.
What do you like best about the product?
In a world where it's normal, and expected that subscription based business models will be gaming you to the 'next level' and where standard CRM functions are only part of the highest paid edition - SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy - it's commercial opensource built on technologies and languages that are very current.
What do you dislike about the product?
The UI is a few years old now, but we're promised new updates very soon. I wish there were more 'customer' events for people in the UK.
What problems is the product solving and how is that benefiting you?
Customers no longer feel like first time callers, since Sugar does a great job of capturing all interactions that a business has with it's prospects and customers. We've managed to mold Sugar to fit all types of organisations and business processes, from automotive garages to insurance to technology services. This ensures Sugar doesn't feel like a high-jacked solution that you're bending to it's limits to fit around your business. It fits like a glove.
Also the mobile offering is extremely powerful. With users out on the road, instant access to the CRM is a must. And the ability to be able to access the data when your phone has not network coverage, and update/create records in offline mode is enjoyed by many users we deal with.
Also the mobile offering is extremely powerful. With users out on the road, instant access to the CRM is a must. And the ability to be able to access the data when your phone has not network coverage, and update/create records in offline mode is enjoyed by many users we deal with.
Recommendations to others considering the product:
Make sure you listen to real end users of the solution from all vendors that you're evaluating. One thing that you will quickly learn about Sugar, is that there is not a huge 'a la carte' list of basic CRM functions for you to add. It's one CRM, one price, everything enabled - which makes budgeting predictable.
I've been shocked by stories from customers speaking with other main CRM vendors, who promise the earth (yes men) and forgot to mention the 'hidden costs'. So make sure you do your research.
Don't forget to ask "How easy is it to move away from this platform if we decide to change after a couple of years?". Sales people will most likely tell you it's easy and cheap. People who have actually done this would tell you otherwise. For transparency, migrating away from SugarCRM is easy. If you decide to move away, Sugar provides a full backup of the system files, uploads and full MySQL database. Unlike others who take advantage of 'vendor lock-in'.
Talk with a certified partner. It's these guys that are implementing Sugar every day.
I've been shocked by stories from customers speaking with other main CRM vendors, who promise the earth (yes men) and forgot to mention the 'hidden costs'. So make sure you do your research.
Don't forget to ask "How easy is it to move away from this platform if we decide to change after a couple of years?". Sales people will most likely tell you it's easy and cheap. People who have actually done this would tell you otherwise. For transparency, migrating away from SugarCRM is easy. If you decide to move away, Sugar provides a full backup of the system files, uploads and full MySQL database. Unlike others who take advantage of 'vendor lock-in'.
Talk with a certified partner. It's these guys that are implementing Sugar every day.
Great Software
What do you like best about the product?
Easy to use, easy to customize, hosting flexibility, reasonable pricing for the value
What do you dislike about the product?
There is nothing that I dislike about SugarCRM.
What problems is the product solving and how is that benefiting you?
sales management, 360 degree view of customers, integrates with ERP, etc.
Chief Admin Officer
What do you like best about the product?
Reporting, though I wish it was possible to schedule reports with a variable run time.
What do you dislike about the product?
Customizing the mobile view requires extra work and is not intuitive.
What problems is the product solving and how is that benefiting you?
Capturing interactions with leads and franchisees over time, plus holding franchisee data in one spot instead of separate spreadsheets. When employees will give up their spreadsheets, it saves time.
Recommendations to others considering the product:
We are a small company with an IT staff of one person. If you have more resources, this will be easier to set up and use.
Complete solution for Marketing, Sales and Support
What do you like best about the product?
I have never seen such a flexible application with can interact and integrate with multiple other applications. It has complete Marketing, Sales and Support feature which is sufficient for any company to start with. They can modify the functionalities implement their business workflows.
What do you dislike about the product?
It is cheaper and having many child products created from its community edition are available in the market now. But they still can't match the core features of SugarCRM and lack of functionality, workflow, and other standard features.
What problems is the product solving and how is that benefiting you?
We are solving Sales, Marketing, and Support business problem of our customer by implementing SugarCRM as a solution.
Great CRM
What do you like best about the product?
How easy it is to use and how it works with other software we use
What do you dislike about the product?
the customer support team is not very help when things dont work
What problems is the product solving and how is that benefiting you?
Organizing all of customer data , like phone numbers, email address, HQ locatation, etc
Recommendations to others considering the product:
use it
Good solution for SMEs
What do you like best about the product?
Reporting and ease of entry. Configuration based system makes it easy to adopt to any business domain
What do you dislike about the product?
User interface is not so good. Gives a feeling of being from some premintive stage product.
What problems is the product solving and how is that benefiting you?
Collect leads and manage them across various stages
Having your own instance is better than using their platform online.
What do you like best about the product?
We used to use the online open-source platform, but when we did, we were at the mercy of their updates. We now run our own instance on Sugar on our servers and it works well.
What do you dislike about the product?
Customization can be complicated depending on what you want to change. You can change smaller things on your own, but we use an IT team to take on the more complicated changes. Another issue for us now that we're on our own instance is developing an app -- This would cost a fair amount of money to develop.
What problems is the product solving and how is that benefiting you?
It helps keep our traveling Project Managers on track. Using the Log Call and Schedule Meeting functions, we can keep them going even when they're on the road.
Recommendations to others considering the product:
Worth a look... Good for smaller businesses... I imagine when you are a bigger company, you might need more functionality and integration capabilities. We also have a company that is split between Macs & PCs, so getting both to speak with Sugar and our email has proven to be somewhat difficult.
Use Sugar every day to log leads and contacts
What do you like best about the product?
SugarCRM has a LinkedIn plugin, an outlook plugin, and integrates with mass mailing
What do you dislike about the product?
The platform has everything you need, but is not smooth and is very slow.
What problems is the product solving and how is that benefiting you?
Staying organized with lead generations
Recommendations to others considering the product:
It’s slower than salesforce but gets the job done
SalesConnect
What do you like best about the product?
The software is easy to use and doesn’t require much, if any training.
What do you dislike about the product?
Sales Connect is slow and when a page refreshes, customized views are lost.
What problems is the product solving and how is that benefiting you?
Opportunity Management, CRM, and Forecasting
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