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Sugar
What do you like best about the product?
Sugar is a CRM can organize your work bettter with a lot of info you can put in.
What do you dislike about the product?
Too much is slow and there are so many upgrade to do
What problems is the product solving and how is that benefiting you?
I organize my work with my commercial clients
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Wonderful
What do you like best about the product?
Intuitive, simple UI, very robust. If it's not there you can make it as an Admin without coding.
What do you dislike about the product?
Difficult to import opportunities, and then import contacts related to them without coding. Must link records after initial import by batch processing. Once you are up and running, it's amazing.
What problems is the product solving and how is that benefiting you?
CRM, Project Management, reporting, automating sales and marketing, creating automated workflows as an Admin.
Recommendations to others considering the product:
All the bells and whistles of Salesforce without hidden costs or pricing increases YOY.
SugarCRM is a great option.
What do you like best about the product?
SugarCRM is a great option. The dashboards are vibrant and intuitive. Running analytics is easy to do to help your sales team operate better. No major complains about the system.
What do you dislike about the product?
Customizing can become difficult to a point where new upgrades can break the customization.
What problems is the product solving and how is that benefiting you?
We had no CRM before. We use it to better manage our people and increase sales effectiveness.
Sugar CRM Review
What do you like best about the product?
Very visual. I love the aspect of creating contacts and then "production" for each contact (since contacts have multiple channels they use) and we need to see which production is involved w/ each campaign.
What do you dislike about the product?
The platform requires some intense training. It's not very user-friendly, or intuitive, so there is a huge learning curve. Once it's learned though, you should be able to manage contacts and campaigns pretty easily.
What problems is the product solving and how is that benefiting you?
This CRM should link w/ our site to have better communication w/ both platforms. We love it for managing our contacts and keeping track of the campaigns they are involved with.
Fairly Good- Could be improved
What do you like best about the product?
Sugar is easy to use and the interface is clean. It’s customizable and the reporting is robust.
What do you dislike about the product?
The system crashes occasionally and lags frequently. It can impact productivity and customer experience.
What problems is the product solving and how is that benefiting you?
Customer account management , sales analytics, forecasting.
Recommendations to others considering the product:
It’s great for a smaller account base (less than 1000 customer accounts). It can be difficult to scale rapid growth through Sugar.
Great CRM
What do you like best about the product?
It is easy to use and navigate the platform.
What do you dislike about the product?
We have a lot of customizations and those aren't always supported by third-party platforms (i.e. online marketing).
What problems is the product solving and how is that benefiting you?
It helps us organize our contacts and link them to various accounts and locations.
Used as our CRM provider
What do you like best about the product?
As a free tool it meet what we were looking for
What do you dislike about the product?
Very limited in the free version and was a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
As a free tool it meet what we were looking for in a CRM
Built with business in mind & not hell bent on 'gaming' the customer to pay more.
What do you like best about the product?
In a world where it's normal, and expected that subscription based business models will be gaming you to the 'next level' and where standard CRM functions are only part of the highest paid edition - SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy - it's commercial opensource built on technologies and languages that are very current.
What do you dislike about the product?
The UI is a few years old now, but we're promised new updates very soon. I wish there were more 'customer' events for people in the UK.
What problems is the product solving and how is that benefiting you?
Customers no longer feel like first time callers, since Sugar does a great job of capturing all interactions that a business has with it's prospects and customers. We've managed to mold Sugar to fit all types of organisations and business processes, from automotive garages to insurance to technology services. This ensures Sugar doesn't feel like a high-jacked solution that you're bending to it's limits to fit around your business. It fits like a glove.
Also the mobile offering is extremely powerful. With users out on the road, instant access to the CRM is a must. And the ability to be able to access the data when your phone has not network coverage, and update/create records in offline mode is enjoyed by many users we deal with.
Also the mobile offering is extremely powerful. With users out on the road, instant access to the CRM is a must. And the ability to be able to access the data when your phone has not network coverage, and update/create records in offline mode is enjoyed by many users we deal with.
Recommendations to others considering the product:
Make sure you listen to real end users of the solution from all vendors that you're evaluating. One thing that you will quickly learn about Sugar, is that there is not a huge 'a la carte' list of basic CRM functions for you to add. It's one CRM, one price, everything enabled - which makes budgeting predictable.
I've been shocked by stories from customers speaking with other main CRM vendors, who promise the earth (yes men) and forgot to mention the 'hidden costs'. So make sure you do your research.
Don't forget to ask "How easy is it to move away from this platform if we decide to change after a couple of years?". Sales people will most likely tell you it's easy and cheap. People who have actually done this would tell you otherwise. For transparency, migrating away from SugarCRM is easy. If you decide to move away, Sugar provides a full backup of the system files, uploads and full MySQL database. Unlike others who take advantage of 'vendor lock-in'.
Talk with a certified partner. It's these guys that are implementing Sugar every day.
I've been shocked by stories from customers speaking with other main CRM vendors, who promise the earth (yes men) and forgot to mention the 'hidden costs'. So make sure you do your research.
Don't forget to ask "How easy is it to move away from this platform if we decide to change after a couple of years?". Sales people will most likely tell you it's easy and cheap. People who have actually done this would tell you otherwise. For transparency, migrating away from SugarCRM is easy. If you decide to move away, Sugar provides a full backup of the system files, uploads and full MySQL database. Unlike others who take advantage of 'vendor lock-in'.
Talk with a certified partner. It's these guys that are implementing Sugar every day.
Great Software
What do you like best about the product?
Easy to use, easy to customize, hosting flexibility, reasonable pricing for the value
What do you dislike about the product?
There is nothing that I dislike about SugarCRM.
What problems is the product solving and how is that benefiting you?
sales management, 360 degree view of customers, integrates with ERP, etc.
Chief Admin Officer
What do you like best about the product?
Reporting, though I wish it was possible to schedule reports with a variable run time.
What do you dislike about the product?
Customizing the mobile view requires extra work and is not intuitive.
What problems is the product solving and how is that benefiting you?
Capturing interactions with leads and franchisees over time, plus holding franchisee data in one spot instead of separate spreadsheets. When employees will give up their spreadsheets, it saves time.
Recommendations to others considering the product:
We are a small company with an IT staff of one person. If you have more resources, this will be easier to set up and use.
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