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Infinity Space
What do you like best about the product?
In Sugar you can write whatever you want with an infinity possibility to improve your database and your client informations.
What do you dislike about the product?
Often Sugar requires upgrade and many bugs occurred to it, and in this way you can't work in perfect way (less time for example to work with a client)
What problems is the product solving and how is that benefiting you?
I have improved my client database to infinity space and you can find whatever you want of you rclient.
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Highly customisable, easy to implement
What do you like best about the product?
Easily tailored to any industry, and very quick to deploy. MInimum set up time, and users find it easy to use without much training as it is so intuitive.
What do you dislike about the product?
Inability to change colors of screens - this seems like a small thing, but it often gets asked by end users.
What problems is the product solving and how is that benefiting you?
Easily track sales from inception to closure; monitor all communications with clients and prospects alike; very quick management reporting.
Best CRM
What do you like best about the product?
Best CRM used and it’s has seemlesly developed from the first time I used it
What do you dislike about the product?
UI is not the best as compared to many new ones I see today
What problems is the product solving and how is that benefiting you?
We manage our customer and vendor relationship through this tool and use it to track opportunities
SMB CRM
What do you like best about the product?
Sugar is an open and flexible complete CRM solution for the SMB market (1-1000 users)
What do you dislike about the product?
Some modules are not yet in the newest look and feel
What problems is the product solving and how is that benefiting you?
Sugar can solve business problems for marketing, sales and service people.
Recommendations to others considering the product:
Focus on more integrations with big Vendors like IBM and Cisco
Sugar crm review
What do you like best about the product?
It has some customizable features and ok tech. I could eventually get the information I needed but it definitely took a substantial amount of time to get it.
What do you dislike about the product?
Not as easy as it seemed initially. Reports are not easily pulled either nor is exporting info. You really cannot export all of the info or see an entire list at once, if you try it bogs the system down and when you select all it does not truly select all.
What problems is the product solving and how is that benefiting you?
Sales reports and metros. Tracking quotes, lost projects and leads. My boss like getting more of an overhead view of our sales team and provided they are actually inputting the information it would work ok but not great.
Recommendations to others considering the product:
It is not as all inclusive as it seems. Information can be difficult to retrieve.
Flexible, Effective, but Subpar UX
What do you like best about the product?
Platform is dependable and open for customization and integration
What do you dislike about the product?
The UI is not very intuitive. Some basic UX patterns and standards are lacking, making it more difficult to get fully comfortable using it.
What problems is the product solving and how is that benefiting you?
Sales force automation, marketing ROI, partner channel management
Recommendations to others considering the product:
Very open/customization... proceed with caution as to not make a mess of your data. Be patient with the user experience.
Software Developer
What do you like best about the product?
Simplify the management and relationship with customer.
What do you dislike about the product?
I have no point to dislike this product.
What problems is the product solving and how is that benefiting you?
Manage a daily cases from customer call at call center. Easily can manage a reports and keep track the cases status.
Most usable CRM I’ve ever had.
What do you like best about the product?
There are other CRM’s that boast more “features” or included integration’s, and lower prices. Generally I’ve found others disappointing in real world attempts. Either limited API’s, poor user experience, or inflexible data models. Sugar has a great partner ecosystem but without being bloated and over priced. I couldn’t imagine running my business with any other CRM.
What do you dislike about the product?
Self service reporting is good, but could be better. Email marketing campaigns, though better than what most other CRMs have natively, isn’t as good as what you get when integrating with a proper email marketing platform.
What problems is the product solving and how is that benefiting you?
I use Sugar for opportunity tracking, case management, time tracking, workflow management, phone integration for automated call trackin, gmail integration for email tracking, etc. Love it
Recommendations to others considering the product:
Find a reputable partner to work with. It will make a huge diffe
Fantastic Tool for Managing your Business Process across all teams in organisation
What do you like best about the product?
Ease of use - great looking time saving tool
What do you dislike about the product?
Can't wait for new GDPR functionality I've seen as a preview
What problems is the product solving and how is that benefiting you?
Process Automation, Task assignment, Customer Service, Sales pipeline Managment and Forecasting
Recommendations to others considering the product:
Fantastic Mobile Experience
Great CRM Platform, Modern UI, Unviraled customization ability
What do you like best about the product?
Love the ability to host the application directly with Sugar, with any hosting provider, or internally. Having access to 100% of the source code and a framework for making changes upgrade safe, dramatically reduces implementation time. Building new business objects and relationships is so easy that I use Sugar as a platform for what would be considered non-traditional uses of CRM. Whenever you build a new component, you automatically get security, reporting, UI, and workflow "free" for every component. Time can be spent building logic and integration, and Sugar builds the beautiful UI.
What do you dislike about the product?
10-user minimum kills some of my smaller deals that would be perfect for Sugar
What problems is the product solving and how is that benefiting you?
Dashboards, account and contact activity management, sales pipeline, workflow. I have used Sugar many times as a datamart to consolidate data from many sources and access other data real-time. I have great success stories for Universities, Non-Profit Relation Management Systems, and traditional companies that need Sales, Service, and Marketing.
Recommendations to others considering the product:
Matches up nicely with SFDC for basic account, contact, and opportunity management. Integration hubs make it easy to sync data with lots of other applications. Priced very well. Really shines when you need to build a lot of business modules.
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