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Fails to track progress and hard to use
What do you like best about the product?
The ability to setup and run campaigns is very comprehensive
What do you dislike about the product?
It is slow, it does not integrate well with any other CRM related software. It has an antiquated interface. It handles data improperly and doesnt update.
What problems is the product solving and how is that benefiting you?
Tracking accounts and opportunities. All customer data is run through Sugar at my company
Recommendations to others considering the product:
Find an alternate solution if possible.
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SugarCRM 7
What do you like best about the product?
- SugarCRM mobile (nice and easy interface)
-User Interface is consistent through out all SugarCRM 7 modules.
-Like the Studio Admin to easily create new custom modules to and to easily add new fields that are specific to your business needs.
-Has most out of the box modules similar to other more expensive CRM (Leads, Opportunities, Contacts and Accounts)
-User Interface is consistent through out all SugarCRM 7 modules.
-Like the Studio Admin to easily create new custom modules to and to easily add new fields that are specific to your business needs.
-Has most out of the box modules similar to other more expensive CRM (Leads, Opportunities, Contacts and Accounts)
What do you dislike about the product?
- Current Report module is still the old SugarCRM module but I believe this will change
shortly as they are migrating most of the modules. Current version 7.9 still uses old version
- Campaign module old and not very robust
- Documentation for developers could be better. Should provide better examples.
- They consistently update their libraries (javascript, etc) so every time there is an upgrade we have to consistently retest and most of the time something you customize in one version no longer works on the newer version
shortly as they are migrating most of the modules. Current version 7.9 still uses old version
- Campaign module old and not very robust
- Documentation for developers could be better. Should provide better examples.
- They consistently update their libraries (javascript, etc) so every time there is an upgrade we have to consistently retest and most of the time something you customize in one version no longer works on the newer version
What problems is the product solving and how is that benefiting you?
- We use SugarCRM for what it is (CRM).
- Our sales team use it in order to record their contacts, accounts and opportunities
- Our sales team use it in order to record their contacts, accounts and opportunities
Good potencials
What do you like best about the product?
Sugar have a huge flexibility, can be fitted on any comercial needs. If it is well setted it could be a good partner in everyday life. Actually there's a mobile version which let you operate potencially anywhere.
It can help you to schedule calls and opportunities in an easy way. A pop up will advice you about the next call. Have a lot of dashes.
It can help you to schedule calls and opportunities in an easy way. A pop up will advice you about the next call. Have a lot of dashes.
What do you dislike about the product?
the same flexibility sometime could be a problem. If the crm is not whell fitted on yours needs could jam your day. Sometime the page charging is very slow, and in very rare cases you can lose saved opportunities and notes.
What problems is the product solving and how is that benefiting you?
I've improved my rateo of calls about a +35% per day. And it brought me a better rateo of conversion of the selling opportunities.
Not user friendly
What do you like best about the product?
Lots of information regarding changes and information with accounts.
What do you dislike about the product?
Pretty hard to understand for first time users
What problems is the product solving and how is that benefiting you?
Changes from users regarding accounts - includes their payments, devices, emails. Benefits are being able to record lots of information regarding their account in one place.
Infinity Space
What do you like best about the product?
In Sugar you can write whatever you want with an infinity possibility to improve your database and your client informations.
What do you dislike about the product?
Often Sugar requires upgrade and many bugs occurred to it, and in this way you can't work in perfect way (less time for example to work with a client)
What problems is the product solving and how is that benefiting you?
I have improved my client database to infinity space and you can find whatever you want of you rclient.
Highly customisable, easy to implement
What do you like best about the product?
Easily tailored to any industry, and very quick to deploy. MInimum set up time, and users find it easy to use without much training as it is so intuitive.
What do you dislike about the product?
Inability to change colors of screens - this seems like a small thing, but it often gets asked by end users.
What problems is the product solving and how is that benefiting you?
Easily track sales from inception to closure; monitor all communications with clients and prospects alike; very quick management reporting.
Best CRM
What do you like best about the product?
Best CRM used and it’s has seemlesly developed from the first time I used it
What do you dislike about the product?
UI is not the best as compared to many new ones I see today
What problems is the product solving and how is that benefiting you?
We manage our customer and vendor relationship through this tool and use it to track opportunities
SMB CRM
What do you like best about the product?
Sugar is an open and flexible complete CRM solution for the SMB market (1-1000 users)
What do you dislike about the product?
Some modules are not yet in the newest look and feel
What problems is the product solving and how is that benefiting you?
Sugar can solve business problems for marketing, sales and service people.
Recommendations to others considering the product:
Focus on more integrations with big Vendors like IBM and Cisco
Sugar crm review
What do you like best about the product?
It has some customizable features and ok tech. I could eventually get the information I needed but it definitely took a substantial amount of time to get it.
What do you dislike about the product?
Not as easy as it seemed initially. Reports are not easily pulled either nor is exporting info. You really cannot export all of the info or see an entire list at once, if you try it bogs the system down and when you select all it does not truly select all.
What problems is the product solving and how is that benefiting you?
Sales reports and metros. Tracking quotes, lost projects and leads. My boss like getting more of an overhead view of our sales team and provided they are actually inputting the information it would work ok but not great.
Recommendations to others considering the product:
It is not as all inclusive as it seems. Information can be difficult to retrieve.
Flexible, Effective, but Subpar UX
What do you like best about the product?
Platform is dependable and open for customization and integration
What do you dislike about the product?
The UI is not very intuitive. Some basic UX patterns and standards are lacking, making it more difficult to get fully comfortable using it.
What problems is the product solving and how is that benefiting you?
Sales force automation, marketing ROI, partner channel management
Recommendations to others considering the product:
Very open/customization... proceed with caution as to not make a mess of your data. Be patient with the user experience.
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