Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great sales tool!
What do you like best about the product?
SugarCRM is an excellent tool for managing client opportunities, especially for a company with numerous business units
What do you dislike about the product?
The UI of SugarCRM could be improved to look more modern but the core functionality is the main priority.
What problems is the product solving and how is that benefiting you?
Collaboration across multiple business units
Recommendations to others considering the product:
Great product
- Leave a Comment |
- Mark review as helpful
Not a very great CRM
What do you like best about the product?
Nothing actually, confuses the sales process and sales cycle
What do you dislike about the product?
everything, no automation, wastes time and makes difficult to track accounts and customers
What problems is the product solving and how is that benefiting you?
I have not much realized any benefits because it worked more as document management than as a CRM for me
Sugar is fine
What do you like best about the product?
I have found Sugar fairly simple to understand, not very complicated.
What do you dislike about the product?
It can be very slow to load, which can be a big hindrance.
What problems is the product solving and how is that benefiting you?
I can sort all of my interactions with clients easily.
Recommendations to others considering the product:
I recommend giving it a try.
Quality CRM for business leaders
What do you like best about the product?
I particularly appreciate the ease of use. Compared to Salesforce, its quite clear that SugarCRM has customers as a priority. I enjoy the frankness with which the customer support responds to questions. I also appreciate the effort that Sugar CRM places on the ease of menu access and minimizing clicks. It is apparent that customers are the number one focus for Sugar CRM which is particularly refreshing given the ample resevoir of competitors offering more or less similar products to customers.
What do you dislike about the product?
I dislike the cost basis for which SugarCRM charges. Given that they are a smaller provider, it would be nice if Sugar CRM reduced their price to better compete with other more established brands.
What problems is the product solving and how is that benefiting you?
I have used Sugar CRM in the past, however stopped using them due to the cost. I think the ease of access is truly a plus with regard to other CRMs such as salesforce. The main benefit is time savings relative to Salesforce. Keep up the good work folks!
Recommendations to others considering the product:
I WOULD RECOMMEND. Be aware of the cost basis, however. I would encourage folks to try them out and see if they are good fit.
Great CRM software that works well fo companies
What do you like best about the product?
This software has a great database, and features where you can schedule calls, send email, set up meetings, etc. One of the things I like best about this software is the free version because it is easily customizable by web developers to put in specific features. It is just as good or better than any CRM software. I have use it several times over my career.
What do you dislike about the product?
Not much, it is a great CRM platform. I would use it again. It's easy to understand and once you get to use it a lot it only gets easier.
What problems is the product solving and how is that benefiting you?
We have been able to maintain our rolodex really well and add recurring revenue to our business. Also, we are able to centralize all of our sales and sales contacts with the software which is great.
Recommendations to others considering the product:
Try it out for a while and give it a genuine chance, you'll like it and get used to it rather quickly.
SugarCRM does it’s job
What do you like best about the product?
My initial SugarCRM thoughts and experiences.
What do you dislike about the product?
The fact that if you’re on an account the taps up top such as opportunity contacts or evening else don’t remain on that particular Record
What problems is the product solving and how is that benefiting you?
The business problems that are being addressed is having a database management not only our sales team but also our implementation and support representative’s. We are benefiting from its initial lower cost than other platforms available out there.
Recommendations to others considering the product:
Tie in all take to the record being viewed. At options to default clicking into an area but opening it up in a separate tab like salesforce.
Good CRM system that could use some improvements
What do you like best about the product?
Sugar is very easy to use and navigate through numerous customer profiles and opportunities
What do you dislike about the product?
It could use a make over they system is very bland to look at and can get boring
What problems is the product solving and how is that benefiting you?
Sugar CRM solves the problem of customer management and helps to track business opportunities from start to finish
Recommendations to others considering the product:
Sugar needs to fins a way to compete with other companies like salesforce in this space and include new features.
Very configurable and programmable CRM
What do you like best about the product?
This CRM is a true CRM toolkit which can be highly configured and tweaked to your needs. Next to that it has an excellent modern API you can use to build integrations and extensions.
What do you dislike about the product?
The pricing scheme has evolved that last few years and pricing has gone up. I think that is a natural effect these days when software improves, but this makes SugarCRM more suited for enterprise markets and less for the midsize markets. I believe that is where SugarCRM wants to be.
What problems is the product solving and how is that benefiting you?
I realises multiple things, from a solid sales and lead management process, to analysing these processes to support services and marketing processes. Hidden gems can be found like a nice product catalogue and a quote generator (of course related).
Recommendations to others considering the product:
Be aware that SugarCRM can be customised in such a way that you are losing the benefits of a standard platform which can be easily maintained. In short, customisations means losing valuable standardisation at some point. Please check with your CRM service provider or just the vendor on how to maintain maximum flexibility when at the same time leveraging the flexibility.
Decent platform but not very intuitive
What do you like best about the product?
Once you learn the platform, it's powerful.
What do you dislike about the product?
Navigation is a little tricky, and it's not the most intuitive platform to use due to a lack of standard naming conventions, etc.
What problems is the product solving and how is that benefiting you?
Pulling actionable insights through custom reports.
A valuable lesson
What do you like best about the product?
It's a highly customizable software and works for specific cases.
What do you dislike about the product?
The software was purchased to be used company wide, including the support team. It is atrocious as a service tracker, which is what I used it for. It's notorious for completely breaking custom modules when running updates, so it keeps you locked down to old versions.
What problems is the product solving and how is that benefiting you?
We made the jump from an ancient software to this, so it's certainly more modern and integrates with a plethora of our other softwares.
showing 431 - 440