Invoca
InvocaReviews from AWS customer
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Easy to use, affordable, responsive reps
What do you like best about the product?
It's extremely easy for my team and me to set up new numbers with advanced settings if we need it. If we run into problems we not only have our sales team for help but other support reps for the product who are very quick to respond and help solve any issue.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
What do you dislike about the product?
I wish there were better ways to manage multiple clients. We have to share a login to have a master view of our 80+ accounts under one umbrella. For security reasons, I'd like individual logins to easily manage a "MCC" type account.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
What problems is the product solving and how is that benefiting you?
Call tracking by source including dynamic keyword insertion for paid advertising. We also rely on call recording to help track quality of leads. The lead scoring feature is extremely helpful and easy to use for our client to score their individual leads, which otherwise would go un-scored.
Excellent Call Attribution Company
What do you like best about the product?
I've used DialogTech through their many iterations, from Mongoose Metrics, to IfByPhone to DialogTech. Their ability to find and replace multiple numbers throughout a site, analyze recorded phone calls en masse, and provide keyword level information back into our Adwords Accounts has been invaluable.
What do you dislike about the product?
Honestly we haven't had any issues with their product.
What problems is the product solving and how is that benefiting you?
We are able to get a better line of site on all of our Marketing efforts. Mobile is the trend in the digital realm and DialogTech is helping us be there on the cutting edge with attribution.
Great service
What do you like best about the product?
It's a straightforward service that simply works as advertised.
What do you dislike about the product?
Because of all of the options, the online user interface can be confusing. That said, everyone at Dialog Tech is always very helpful when we have questions.
What problems is the product solving and how is that benefiting you?
The reason we use DialogTech is to understand which marketing channels are driving calls. That's helpful and insightful as we choose where to allocate our marketing budget.
Constantly Innovating
What do you like best about the product?
We've been using Dialogtech/Ifbyphone since 2011. Their service and responsiveness is excellent however what is most impressive is they are constantly innovating.
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
What do you dislike about the product?
Only once in 5 years have they proactively reviewed our account to make sure we were getting the best pricing and on the best plan. That makes me think we were (are?) overpaying for a lot of the time.
What problems is the product solving and how is that benefiting you?
Better tracking of lead sources means a better ROI for our clients and longer, happier relationships with my internet marketing agency.
A good product that gets the job done
What do you like best about the product?
The implementation and integration is fairly simple and the cost is very reasonable. The tracking number selection is very broad and allows for you to build a program that covers most of the major markets.
What do you dislike about the product?
Currently they don't have a tracking number option for the Chinese market. This being one of our major markets for expansions caused some issues when presenting this idea to Execs for buy-in.
The customer service/tech is usually helpful and quick to respond. They don't always do a great job explaining the issues to you.
The customer service/tech is usually helpful and quick to respond. They don't always do a great job explaining the issues to you.
What problems is the product solving and how is that benefiting you?
We have been able to use this product to integrate Google PPC click to call campaigns to attribute ROI to this particular channel. Very usual in showing a 360 degree view of our marketing initiatives.
We also used the call tracking numbers to identify interest in the new markets we are expanding into. Website traffic was combined with calls to show a larger scale of interest.
We also used the call tracking numbers to identify interest in the new markets we are expanding into. Website traffic was combined with calls to show a larger scale of interest.
Powerful but Complicated
What do you like best about the product?
No proprietary parameters needed to add to your links. Your dynamic phone number campaigns can trigger based on any variable in the URL, doesn't need to be a specific campaign code.
Helpful implementation team.
Helpful implementation team.
What do you dislike about the product?
Seems to have some problems with too many recycled phone numbers, always a lot of cluttered call data with calls for the wrong business.
The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call data.
The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call data.
What problems is the product solving and how is that benefiting you?
Call tracking for digital marketing.
Great experience so far!
What do you like best about the product?
First, the customer service has been amazing since day one. They go beyond my expectations every time I have a question or help with making changes to my account. The platform is also very easy to use.
What do you dislike about the product?
The only thing that I would like to see more of is reporting. Maybe more graphs. The reporting is very useful, but it is very cut/dry. I would prefer to see more visual reporting.
What problems is the product solving and how is that benefiting you?
Tracking advertising with numbers and call recording. We are able to track the amount of calls attributing different numbers to our forms of advertising. We are also able to listen to calls and determine if our employees are giving the right information to our patients.
Recommendations to others considering the product:
We were using 2 different systems and I am incredible satisfied that we chose Dialogtech!
Dialog Tech Review
What do you like best about the product?
Ease of Setup. In creating the account i was given step by step instructions and my rep helped to ensure all campaigns were set up properly.
What do you dislike about the product?
Some requests are not completed in timely manner IE, removal of reports, cancellation of accounts
What problems is the product solving and how is that benefiting you?
call tracking for clients. Proving ROI
Invoca Makes Call Routing Easy
What do you like best about the product?
Customer service and ease of use definitely stand above the rest.
Their customer service team is top rate and have always solved issues we've faced with ease and professionalism, creating a dynamic solution for problems.
Ease of use is key for us; there are many other platforms that provide call routing solutions but the ease of use of the dashboard and the overall UI makes it an easy platform for us to use and our clients.
Their customer service team is top rate and have always solved issues we've faced with ease and professionalism, creating a dynamic solution for problems.
Ease of use is key for us; there are many other platforms that provide call routing solutions but the ease of use of the dashboard and the overall UI makes it an easy platform for us to use and our clients.
What do you dislike about the product?
One of my least favourite features, and probably the only complaint I have, is that not all features are available when syndicating a campaign - small complaint, but something to keep in mind when syndicating campaigns through the platform.
What problems is the product solving and how is that benefiting you?
We use Invoca as a solution for both inbound and outbound calls, their customer service and response time makes fixing issues quick and easy - this is a big bonus for our clients that are driving leads in realtime and can't afford to have delays or slow response time in fixing issues.
Recommendations to others considering the product:
Utilize your customer support contact if you have questions - they're quick and friendly and there to help you!
In love with Invoca.
What do you like best about the product?
I really like the clean view and user friendly platform. The product is very easy to manage and operate, it takes very little time to master the platform.
What do you dislike about the product?
I dislike the fact that I cant use it more often! And sometimes I have an issue with logins from different advertisers integrating with Cake, but I believe that is more on Cakes side not Invocas. I also wish I would be able to set up a concurrency for active calls on the advertisers end to help manage the flow.
What problems is the product solving and how is that benefiting you?
the call routing with Invoca is fantastic, I specifically enjoy the option to bundle my offers from multiple advertisers to create a sort of catch-all for similar offers. I also like that when I syndicate the offers from the Advertisers I do not worry about the telecom fees!
Recommendations to others considering the product:
Its clean, user friendly, and easy to manage ( especially if your partners are also on invoca ) .
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