Invoca
InvocaReviews from AWS customer
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Good product, too early for us.
What do you like best about the product?
The ability to track keyword level call attribution.
What do you dislike about the product?
The interface and management was a bit confusing.
What problems is the product solving and how is that benefiting you?
Extended campaign tracking and attribution causing smarter ad spend.
Recommendations to others considering the product:
We had a large number of brick and mortar stores. Setup takes time, which is understandable. User interface and reporting is a bit clunky for multiple storefronts.
great product, great support.
What do you like best about the product?
I liked that DT met the need of providing software for phone tracking.
What do you dislike about the product?
There wasn't much to dislike. The software worked properly. The UX/UI could have been better.
What problems is the product solving and how is that benefiting you?
We used DT to be able to track phone calls from our website. Attribution has improved due to their innovative technology.
Recommendations to others considering the product:
none.
Good experience on tracking phone calls
What do you like best about the product?
I like how we can track campaigns by calls received. Really cool aspect of controlling marketing.
What do you dislike about the product?
I dislike the added expenses of adding phone numbers. Would like a package based pricing model of a number of phone numbers without bumping up price.
What problems is the product solving and how is that benefiting you?
I've realized the benefits of tracking the people calling in through source campaigns like Facebook, google, blogs, website traffic, and physical advertisements.
Invoca is innovative and easy to work with
What do you like best about the product?
The people at Invoca are amazing. They have a very talented team who is just as committed to our success as we are. They are incredibly easy to work with and listen to our needs.
What do you dislike about the product?
There are a lot of products they offer so it can be challenging to figure out how each one can benefit you, but the team does a good job of helping you navigate.
What problems is the product solving and how is that benefiting you?
We have solved problems on a paid search and pay per call level. Invoca has allowed us to drill down to keyword level attribution which has made it a lot easier to optimize our campaigns.
Great product and service from Dialogtech
What do you like best about the product?
Full set of features. Competitive pricing. Lots of online help resources. Our account rep has offered some creative ways to utilize some of their features for tracking in areas where we didn't think we could.
What do you dislike about the product?
Overall, pretty happy. I don't have anything to add here.
What problems is the product solving and how is that benefiting you?
We have hundreds of individual phone numbers throughout our institution with very little opportunity for tracking at that level. Having the custom dialogtech numbers gives us something we can track on paid search and in other ways.
This product has brought us a lot of information we didn't know was possible to obtain.
What do you like best about the product?
There are a handful of things that we really like, including the recorded call viewer, the variation of reports that we're able to pull, and the ability to easily login and find data.
What do you dislike about the product?
We have had a few minor issues when it comes to support, particularly miscommunication issues which requires a lot of back and forth between parties. Also, I do not care for the fact that blocking numbers expires and that we have to go back in and update these numbers as they expire.
What problems is the product solving and how is that benefiting you?
We have been able to really look at the value of some of our ads with phone numbers that has helped us make some decisions moving forward that has allowed us to save money or reallocate it. It has allowed us to easily spot wrong numbers and look at the amount of genuine calls we're getting.
Recommendations to others considering the product:
I think that it is a great product that offers a lot of value to your business. If your business gets a high volume of calls, it is great to consider using a system like DialogTech to be able to track your data, see if your ads (both physical and digital) are getting calls, determine if your website is helping you bring in calls, etc.
Great product with terrific customer service
What do you like best about the product?
The DialogTech staff is always willing to work with us to find a solution for our customers. The product is also very easy to install. They have a suite of API's to get information from their system. It's secure and they are always willing to improve or add functionality based on the requirements of their customer's market.
What do you dislike about the product?
The API can be a little cumbersome to work with if you want to create a custom solution. They require some work arounds that wouldn't be needed and still could be secure if they properly thought it out.
What problems is the product solving and how is that benefiting you?
We are using DialogTech to target phone and cookie data on our customers so that we can offer a metric to them about how their advertising campaigns are performing.
Recommendations to others considering the product:
Try it! Use it!
Great customer service
What do you like best about the product?
The ability to track calls and record them. They answer their calls really quickly. Almost no waiting time..
What do you dislike about the product?
The call detail report was changed, it little more complicated to get information from it.
What problems is the product solving and how is that benefiting you?
Assigning each business it's own number and the ability to record calls and email them to customers when necessary is really beneficial.
The best online phone call tracking solution on the market
What do you like best about the product?
Relatively easy installation
Detailed reporting
Many great features
Detailed reporting
Many great features
What do you dislike about the product?
confusing interface
lack of detailed technical documentation, video tutorials
lack of detailed technical documentation, video tutorials
What problems is the product solving and how is that benefiting you?
We use DialogTech to track phone calls from our AdWords and Bing campaigns, as well as from other online sources such as Google My Business, Yelp.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
Leila from Mirum
What do you like best about the product?
Support is amazing , response time is great and team is always Will my tô go above and beyond
What do you dislike about the product?
Integration was too fast and we didn't have enough training on the tool
What problems is the product solving and how is that benefiting you?
Call tracking , being able to track leads end to end
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